Sunsave Reviews 

387
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting a seamless process from initial contact to installation. Many commend the staff and customer service for being helpful, knowledgeable, and professional, ensuring clear communication and a smooth user experience. However, some customers noted concerns about pricing, finding it higher than alternatives despite the finance model. A few also mentioned issues with slow administration, pushy sales, and occasional lack of communication or prolonged resolution for post-installation problems.

What people talk about most

Service

Customers had positive experiences with service, often describing the entire process as smooth, professional,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as smooth,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the pricing models... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful scaffolding company were so helpful even with a small sideway! The two gentleman who did the solar panel and electrical install really were amazing and so quick ! Quality installer s no m... See more

Company replied

Rated 5 out of 5 stars

Our experience with Sunsave has been great! From our initial call, proposal, install and aftercare. They have been in touch overstep on the way and are easy to get hold of directly if you need to. The... See more

Company replied

Rated 5 out of 5 stars

Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind o... See more

Company replied

Rated 5 out of 5 stars

Great company. Fantastic communication and hassle free installation. System trouble free and we got £125 from our energy company for first month export while paying only a very small amount for import... See more

Company replied


Company details

  1. Solar Energy Company
  2. Green Energy Supplier
  3. Solar Energy Contractor
  4. Solar Energy Equipment Supplier
  5. Solar Photovoltaic Power Plant

About Sunsave

Written by the company

Sunsave is on a mission to make solar accessible to all UK households with the UK’s first solar subscription, Sunsave Plus.

We’re committed to helping homeowners take control of their energy bills with our all-in-one solar and battery solution that removes the hefty upfront cost of solar, replacing it with a fixed monthly fee ☀️

As well as being a Which? Trusted Trader, we’re fully accredited with certifications from MCS, Flexi-Orb, RECC, EPVS, Trading Standards and more.

We’re also backed by a host of prestigious bodies and investors, including the UK government, Stuart Rose (previous Chairman of ASDA) and Norrsken, a top venture capital fund, giving you full confidence that we’ll complete your installation to the highest of standards.

Rest assured we’re here whenever you need us, during your installation or years down the line thanks to our talented team of solar experts, and our 20-year Sunsave Guarantee.

You can read more about us in The Times, The Telegraph or Sky News.

Get total peace of mind with our 20-year Sunsave Guarantee

Written by the company

Only with Sunsave Plus - the UK's first solar subscription
Remote monitoring
We monitor your system 24/7 so we can identify and troubleshoot any issues as they happen.
Free replacement parts
We’ll keep your system in top shape. Free battery and inverter replacement included.
Insured by Aviva
Your system’s fully insured against damage, fire and theft for 20 years.
Downtime cover
We’ll compensate you for losses if your system isn’t working for a prolonged period of time.

Contact info

Thinking about switching to solar?

Get a free quote and savings estimate from our solar experts ⬇️

4.7

Excellent

TrustScore 4.5 out of 5

387 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(387)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, Informative and knowledgable. No delays, no problems. easy to deal with and a pain free experience. I was recommended to use them, and will recommend to others. Install Guys were on time, chatty and positive. All around great experience.

February 9, 2026
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Reply from Sunsave

Hey David 👋 Thanks so much for taking the time out to leave us a review!

We're so pleased to hear your experience was so positive all-round, and that your installation went smoothly.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Absolutely such a easy experience from…

Absolutely such a easy experience from start to instalation and the lads that come out were so respectfull of the property it was pleasure to have them on my property so easy to get on With

February 10, 2026
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Reply from Sunsave

Hey Craig 👋 We're so pleased to hear our installation team were friendly and respectful of your property!

If you know someone else who might benefit from Sunsave Plus, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

They made this so easy

They made this so easy to get done good install no problems done very quickly.

January 28, 2026
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Reply from Sunsave

Hey Stephen 👋 Thanks for the review! We're pleased to hear your installation went smoothly.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Super easy, smooth installation and a no brainer

The team were really helpful in getting an installation site sorted, despite a few hurdles. I cannot fault the process, from initial enquiries to final agreement.

The installation was ultra smooth, the electrician and installer of the panels were great, really accommodating, helpful and friendly.

January 29, 2026
Unprompted review
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Reply from Sunsave

Hey Tom 👋 Thanks for taking the time out to leave us a review! We're pleased to hear your installation went smoothly.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave ☀️

Rated 5 out of 5 stars

Honest consultation

Had a consultation with Milo about solar system. He advised us that a solar system was not economical in our instance due to shading from surrounding objects also unsuitability of our roof. This was very honest as other companies were quite happy to fit unsuitable systems.
I had suspected all along that our property was not well suited for a solar system and to have Milo confirm this was refreshing.

February 6, 2026
Unprompted review
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Reply from Sunsave

Hey Hector 👋 Thanks for the review! At Sunsave, we pride ourselves on transparency, and we'll always let you know if Sunsave Plus won't make financial sense for you.

We're pleased to hear our solar specialists were upfront about your shading situation, and we'll be sure to pass your positive feedback onto Milo.

Best of luck ☀️

Rated 5 out of 5 stars

Easy to contact would recommend

They've been great from the start plenty of information and answered all my questions. Helpd me fill i the correct info for my energy company as well. When they fitted it the whole system was up and running with in a day and was able to start saving right away.

January 31, 2026
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Reply from Sunsave

Hey Mike 👋 We're so pleased to hear you had a speedy installation, and that our team have been helpful every step of the way!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ☀️

Rated 5 out of 5 stars

Great service would definitely recommend Sunsave

Great service from initial contact all the way throughout the process. Everything was explained to me & I was kept fully informed at every stage. Sophie was my contact with Sunsave & was there if I had any questions before & after the install, she was excellent. The guys who installed the solar panels explained exactly what they were doing & did a great job. I’ve had a great experience & would definitely recommend Sunsave 10 out of 10!

January 29, 2026
Unprompted review
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Reply from Sunsave

Hey David 👋 Thanks for taking the time out to leave us a review! We're so pleased our team did a stellar job, and that you'd recommend us. We'll be sure to pass on your positive feedback to Sophie and the team too.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Really easy to set-up from initial…

Really easy to set-up from initial phone call to installation. Regular phone calls from Sophie and the team after that. Complete stress free experience and one that I would urge others to go with Sunsave because of.

January 30, 2026
Unprompted review
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Reply from Sunsave

Hey Chris 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear your experience was stress-free, and that our solar specialists have kept in contact with you post-installation.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

Tegan - Excellent Review

Tegan, who was my contact for Sunsave was extremely approachable and knowledgeable. She was honest and upfront with both sides of the coin when it came to buying Solar Panels for the first time. She represented the company perfectly and her expertise and professionalism was what made me want to know more.
All offices need a Tegan in their sales team!

February 3, 2026
Unprompted review
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Reply from Sunsave

Hey Damian 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear you were happy with our service, and we'll be sure to pass on your positive feedback to Tegan.

Rated 1 out of 5 stars

AVOID installation of faulty parts with 2 failures in 2 years

2 years since my installation and I have had 2 problems. The first 15 months after installation, was a faulty MCB which failed meaning that the system was completely down and took 6 weeks to resolve with little communication. More recently after 22 months the bird proofing fell off the panels, despite Sunsave’s website stating that correctly installed bird proofing lasts the duration of the installation. Again I contacted them and 2 weeks later they have done nothing to resolve the issue leaving my system at risk. I have given them opportunities to resolve this prior to leaving reviews but they have fobbed me off and not done anything to rectify the problem with their faulty installation, yet again! I have no faith in any of their installation as they use faulty and inadequate parts that are incorrectly fitted and don’t rectify the issues in a reasonable time frame.

January 21, 2026
Unprompted review
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Reply from Sunsave

Hey Robyn 👋 We’re sorry to hear your bird protection has come loose. We’ve spoken with you on the phone and can confirm we’ll send someone out to fix this as soon as we can.

In the meantime, rest assured your solar system is still working as it should.

Thanks,
Team Sunsave

Rated 5 out of 5 stars

Smooth process from the start to the…

Smooth process from the start to the end. Would definitely recommend and have done already to my friends and family.

February 4, 2026
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Reply from Sunsave

Hey Jana 👋 Thanks for taking the time to leave us a review. We're so pleased to hear your process was smooth, and it's great to hear you'd recommend us!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Big thank you to Edd Neill

Big thank you to Edd Neill. Knowledgeable patient and gave excellent advice. Much appreciated!

February 2, 2026
Unprompted review
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Reply from Sunsave

Hey Enfys 👋 Thanks for leaving us a review! We'll be sure to pass on your positive feedback to Edd, and we hope to chat with you again soon. Best of luck ☀️

Rated 5 out of 5 stars

Professional, reassuring and affordable

We signed up with Sunsave having investigated many other solar providers. We wanted as many solar panels as possible along with battery storage, and our slate roof made this a challenge for some providers.

Sunsave explained their proposal options in detail, and we were able to review all the information they provided for us in our own time, without a sleazy salesperson coming to our house!

Having read through everything, we decided to proceed. Sunsave took care of everything for us, including dealing with an awkward shared driveway/conservatory layout which proved a puzzle for scaffolders at first. Sunsave were able to ensure their scaffolders could work around this without interruption to our neighbours access.

The Scaffolders, Installer and Electrician we had installing our system were fantastic. Very quick, very professional and our electrician went above and beyond to rectify some worrying issues he found from an EV charger install done by another company a couple of years ago.

The follow up from Sunsave with our export certificate was immediate even though it was the Christmas/New Year period, and Sophie, our contact, has been on hand to answer any questions we have had since the install.

We are already saving on our electricity bill even though the weather has been pants in January, and it’s great to be able to see the numbers in real time on the app provided by our hardware manufacturer.

The peace of mind provided by Sunsave’s monitoring is great for our personal situation, we are very much looking forward to seeing how everything performs through the summer.

December 18, 2025
Unprompted review
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Reply from Sunsave

Hey Andrea 👋 Thanks so much for the glowing review. We're so pleased to hear our solar specialists have been professional and responsive at every step of the way, and it's great that you're already seeing the instant savings on your electricity bill, even in January ☁️

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Please don't hesitate to reach out if you need anything from us in the future.

Enjoy your new system ☀️

Rated 5 out of 5 stars

Very helpful

Very helpful, very efficient

January 30, 2026
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Reply from Sunsave

Hey Darren 👋 Thanks for the review!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

The sun save team were very efficient…

The sun save team were very efficient and the whole process happened very quickly.
Antonio was a great help when i experienced some technical issues.

January 29, 2026
Unprompted review
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Reply from Sunsave

Hey Laura 👋 Thanks for taking the time to leave us a review. We're so pleased that you were up and running with your new system quickly, and we'll be sure to pass on your positive feedback to Antonio!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

A* Service from sales to installation

I contacted sunsave unsure about what they could offer us. Obed in sales knew the product and service inside out and could confidently outline the savings, and benefits making the decision to go ahead easy. Mo, out installation managers communication has been impeccable, he has assisted us through every step of our installation, up through to getting our export tariff set up.

The Installation guys at HeronElec were two of the most polite and competent people we could have asked for, they professionally got the job done with minimal disturbance and kept everything tidy and presentable.

The whole experience has been fantastic from start to finish and I would highly recommend to anyone who is interested in saving money and doing their bit for the environment.

January 21, 2026
Unprompted review
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Reply from Sunsave

Hey Joel 👋 Thanks so much for the glowing review! We're really happy to hear you were satisfied with the service from our solar specialists, from your initial call with us, to your export tariff set-up.

We'll be sure to pass on your feedback to Obed, Mo, and our partners at Heron.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Very smooth process

Very smooth process from start to finish. Quality of installation is high and our solar panels are working great. Good service, would recommend.

Only critique is that communication about when scaffolding was going up and down could have been clearer, maybe via a reminder the day before.

Additionally, the battery used is quite ugly, would have preferred a wall mounted system.

January 28, 2026
Unprompted review
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Reply from Sunsave

Hey Peter 👋 Thanks for the review! We're so pleased to hear you were happy with our service.

We appreciate your feedback on the communication regarding the scaffolding dates, and we'll pass this on to the team.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

The system they have installed is good…

The system they have installed is good it works well and was.an easy process

January 15, 2026
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Reply from Sunsave

Hey Mike 👋 We appreciate the review! Thanks for choosing Sunsave Plus ➕

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Rated 5 out of 5 stars

excellent service

excellent service, kept me informed on everything. from the scaffolding going up and how long its staying up. to the installation of all the panels, battery and inverter. everyone played a part to keep us informed.

January 16, 2026
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Reply from Sunsave

Hey Chris 👋 We're so pleased to hear you were well informed by our team!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

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