Very helpful scaffolding company were so helpful even with a small sideway! The two gentleman who did the solar panel and electrical install really were amazing and so quick ! Quality installer s no m... See more
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296 - 302 High Holborn, WC1V 7JH, London, United Kingdom
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Friendly, Informative and knowledgable. No delays, no problems. easy to deal with and a pain free experience. I was recommended to use them, and will recommend to others. Install Guys were on time, chatty and positive. All around great experience.

Reply from Sunsave
Absolutely such a easy experience from start to instalation and the lads that come out were so respectfull of the property it was pleasure to have them on my property so easy to get on With

Reply from Sunsave
They made this so easy to get done good install no problems done very quickly.

Reply from Sunsave
The team were really helpful in getting an installation site sorted, despite a few hurdles. I cannot fault the process, from initial enquiries to final agreement.
The installation was ultra smooth, the electrician and installer of the panels were great, really accommodating, helpful and friendly.

Reply from Sunsave
Had a consultation with Milo about solar system. He advised us that a solar system was not economical in our instance due to shading from surrounding objects also unsuitability of our roof. This was very honest as other companies were quite happy to fit unsuitable systems.
I had suspected all along that our property was not well suited for a solar system and to have Milo confirm this was refreshing.

Reply from Sunsave
They've been great from the start plenty of information and answered all my questions. Helpd me fill i the correct info for my energy company as well. When they fitted it the whole system was up and running with in a day and was able to start saving right away.

Reply from Sunsave
Great service from initial contact all the way throughout the process. Everything was explained to me & I was kept fully informed at every stage. Sophie was my contact with Sunsave & was there if I had any questions before & after the install, she was excellent. The guys who installed the solar panels explained exactly what they were doing & did a great job. I’ve had a great experience & would definitely recommend Sunsave 10 out of 10!

Reply from Sunsave
Really easy to set-up from initial phone call to installation. Regular phone calls from Sophie and the team after that. Complete stress free experience and one that I would urge others to go with Sunsave because of.

Reply from Sunsave
Tegan, who was my contact for Sunsave was extremely approachable and knowledgeable. She was honest and upfront with both sides of the coin when it came to buying Solar Panels for the first time. She represented the company perfectly and her expertise and professionalism was what made me want to know more.
All offices need a Tegan in their sales team!

Reply from Sunsave
2 years since my installation and I have had 2 problems. The first 15 months after installation, was a faulty MCB which failed meaning that the system was completely down and took 6 weeks to resolve with little communication. More recently after 22 months the bird proofing fell off the panels, despite Sunsave’s website stating that correctly installed bird proofing lasts the duration of the installation. Again I contacted them and 2 weeks later they have done nothing to resolve the issue leaving my system at risk. I have given them opportunities to resolve this prior to leaving reviews but they have fobbed me off and not done anything to rectify the problem with their faulty installation, yet again! I have no faith in any of their installation as they use faulty and inadequate parts that are incorrectly fitted and don’t rectify the issues in a reasonable time frame.

Reply from Sunsave
Smooth process from the start to the end. Would definitely recommend and have done already to my friends and family.

Reply from Sunsave
Big thank you to Edd Neill. Knowledgeable patient and gave excellent advice. Much appreciated!

Reply from Sunsave
We signed up with Sunsave having investigated many other solar providers. We wanted as many solar panels as possible along with battery storage, and our slate roof made this a challenge for some providers.
Sunsave explained their proposal options in detail, and we were able to review all the information they provided for us in our own time, without a sleazy salesperson coming to our house!
Having read through everything, we decided to proceed. Sunsave took care of everything for us, including dealing with an awkward shared driveway/conservatory layout which proved a puzzle for scaffolders at first. Sunsave were able to ensure their scaffolders could work around this without interruption to our neighbours access.
The Scaffolders, Installer and Electrician we had installing our system were fantastic. Very quick, very professional and our electrician went above and beyond to rectify some worrying issues he found from an EV charger install done by another company a couple of years ago.
The follow up from Sunsave with our export certificate was immediate even though it was the Christmas/New Year period, and Sophie, our contact, has been on hand to answer any questions we have had since the install.
We are already saving on our electricity bill even though the weather has been pants in January, and it’s great to be able to see the numbers in real time on the app provided by our hardware manufacturer.
The peace of mind provided by Sunsave’s monitoring is great for our personal situation, we are very much looking forward to seeing how everything performs through the summer.

Reply from Sunsave
The sun save team were very efficient and the whole process happened very quickly.
Antonio was a great help when i experienced some technical issues.

Reply from Sunsave
I contacted sunsave unsure about what they could offer us. Obed in sales knew the product and service inside out and could confidently outline the savings, and benefits making the decision to go ahead easy. Mo, out installation managers communication has been impeccable, he has assisted us through every step of our installation, up through to getting our export tariff set up.
The Installation guys at HeronElec were two of the most polite and competent people we could have asked for, they professionally got the job done with minimal disturbance and kept everything tidy and presentable.
The whole experience has been fantastic from start to finish and I would highly recommend to anyone who is interested in saving money and doing their bit for the environment.

Reply from Sunsave
Very smooth process from start to finish. Quality of installation is high and our solar panels are working great. Good service, would recommend.
Only critique is that communication about when scaffolding was going up and down could have been clearer, maybe via a reminder the day before.
Additionally, the battery used is quite ugly, would have preferred a wall mounted system.

Reply from Sunsave
The system they have installed is good it works well and was.an easy process

Reply from Sunsave
excellent service, kept me informed on everything. from the scaffolding going up and how long its staying up. to the installation of all the panels, battery and inverter. everyone played a part to keep us informed.

Reply from Sunsave
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