Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The ladies at the Covington location are absolutely incredible. Always have positive attitudes when working with us absolutely trust them with our needs. We go not only for our loans but also our taxe... See more
Everyone at Sunset Finance are completely different than any place I've been to. The staff are extremely friendly. They all engaged in conversation other than the reason why you are there. They actual... See more
Extremely friendly staff. Above and beyond customer service. I wish they had online pay yet then I kind of do not because they call you. Life gets busy and we forget and they are very understanding ab... See more
Company details
Written by the company
Sunset is part of the Consumer Finance Industry and we offer personal installment loans and tax preparation, Sunset helps our customers every day with unexpected emergencies such as auto repair and doctor bills. We also help our customers with cash for vacations, holidays, back to school needs, and more. We were founded in 2001 and operate over 40 locations in Georgia and South Carolina under the names Sunset Finance and Flight Finance.
Contact info
510 Mountain View Dr. Suite 500, 29672, Seneca, United States
- 8648869950
- gbrown@sunsetfinance.net
- sunsetfinance.net
4.4
Excellent
735 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast an friendly service
December 29, 2022
Great experience
January 11, 2023
Unsolicited live checks - beware
They are sending out unsolicited live checks, trying to get people to take out a loan with them. This is a major red flag, since it would easily allow fraud. I will never work with this company, and I'll be sure to let everyone I know not to work with them, as well.
December 27, 2022
Unprompted review
Reply from Sunset Finance Inc.
The consumer finance industry, which includes Sunset Finance as well as many other companies, is heavily regulated by State and Federal law. The Live Checks received in the mail meet all federal and state guidelines, and this type of advertising/solicitation is common within the consumer finance industry. In fact, many consumers look forward to receiving checks during the holidays, and the convenience of receiving it in the mail is also welcomed. Should you wish to not be included on future solicitations, there are instructions included within the mailers that explain how you may opt-out.
Great and fast service
Great and fast service. Very professional and friendly personnel. Also the manager is great and assures a relaxing atmosphere.
December 8, 2022
Okay
The staff were great and friendly. The application process needs improvement and updating; it needs to be more digital. The process of receiving funds needs to be digital as a lot of people are steering away from paper checks.
November 28, 2022
Customer service is always great and…
Customer service is always great and the entire staff is always ready to assist in anyway possible to give you the best experience
December 1, 2022
Employees very pleasant and helpful.
December 1, 2022
The Ladies Are VERY welcoming
The Ladies Are VERY welcoming. They made me aware of necessary steps that I needed to take before getting started. The office was Beautiful. I see they are very Professional on & off the Phones.
November 14, 2022
Unprompted review
They will rip you off
They will rip you off. You pay the account in full and 6 months later they come saying you owe again. They are crooks!!!
November 10, 2022
Unprompted review
Reply from Sunset Finance Inc.
Thanks for your feedback. I sent your information to a district supervisor to reach out to you. If you have not heard from the district supervisor or this issue is unresolved you can call our Home Office at 864-886-9950.
Great customer service
Great customer service, very nice, very friendly also well organized. Makes you feel very welcomed.
September 21, 2022
Love the McDonough office
Love the McDonough office. Always a helping hand and always a pleasure coming in!
October 18, 2022
Unprompted review
very friendly staff......i will be…
very friendly staff......i will be returning to flie my taxes as well.........TEAM SUNSET!!!!!
September 30, 2022
Excellent service
September 30, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.