Disappointing. I didn't know when booking my holiday that Sunny Beach shuts down around the 20th Sept, when I found that out after I had booked I emailed the hotel, they said everything would still be open. This wasn't true, I arrived on Thurs 25th both restaurants were open and there was a good atmosphere in the hotel. After that only 1 restaurant was open for dinner. The food was average at best, mostly cold and needed heating, the salads were lovely. That's what I lived on. The staff were friendly.
Reply from Sunway
Dear Mary
Thank you very much for taking the time to share your feedback about your recent stay with us at Barceló Royal Beach and we were truly sorry to hear that your experience did not fully meet your expectations.
We understand how disappointing it must have been to find some facilities and local venues had already closed in Sunny Beach as you travelled quite late in the season and we will review how we communicate this information with our guests to ensure greater clarity in the future.
On a brighter note we were happy to note that you appreciated our friendly staff and enjoyed fresh salads presented. Please be assured that your comments have been shared with all relevant persons concerned in the Barcelo Royal Beach Hotel to help them improve the necessary aspects of their service.
Thank you again for your valuable feedback.
Warm regards
Kathy Cashe
Customer Service Manager
Sunway