Be Live Adults Only Tenerife

Be Live Adults Only Tenerife Reviews

Average star rating 1.5 out of 5 stars

1.5

(2 reviews)

A product’s star rating is calculated as the average of all its reviews.

Shop now
Sunway logo

Sold by Sunway

www.sunway.ie

•

3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.

Flag this product

All reviews

Rated 1 out of 5 stars

The hotel was not 4 star. The seats in reception area were torn, giving a bad first impression. The paint was chipped in many areas. The beds were substandard. The cleaning of the bedrooms was very poor, wash basin or glasses not cleaned etc The food was adequate

Sunway logo

Reply from Sunway

Dear Ms. Murphy
Thank you for taking the time to share your feedback regarding your recent stay at Be Live Adults Only Tenerife and e sincerely regret that your experience did not meet your expectations.

Please accept our apologies for the issues you encountered with the condition of the facilities and the cleanliness of the room provided. Your comments will be shared with with all relevant persons concerned to ensure all the issues you have raised are addressed promptly.

We truly value your feedback as it helps us greatly in our constant aim to maintain and improve our standard of service to our valued clients. We hope you might consider giving us another opportunity to assist with your travel arrangements in the future when we are confident of providing you with a more enjoyable travel experience.

Kind regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 2 out of 5 stars

We were very disappointed with this hotel and surprised that Sunway holidays recommended it us. The meat served at dinner was inedable most of the time. We are both on gluten free diets and were very disappointed with the gf choice. No gf cereal at breakfast time. The gf bread was awful so we bought our own and took it with us for breakfast. Our bedroom had a very stale smell, walls were filthy, floor boards had big gaps. The tiles by the pool were very slippery and a middle aged lady took a heavy fall. We probably will not use Sunway holidays again as a result of the horrible hotel.

Sunway logo

Reply from Sunway

Dear Mr. McGrane

Thank you for taking the time to share your feedback regarding your recent holiday at Be Live Adults Only Tenerife. We are genuinely sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.

We are particularly sorry to learn about the quality of the meals and the limited gluten-free options available. Dietary requirements should be handled with care, and we understand how frustrating it must have been to feel unsupported in this regard. Your comments have been passed on to the hotel management for immediate review.

We also regret to hear about the condition of your accommodation and the safety concerns you encountered around the pool area. Please be assured that we take these matters seriously and have shared your feedback with both our product team and the hotel’s management to ensure these issues are investigated and addressed appropriately.

At Sunway Holidays, we strive to provide our customers with enjoyable and memorable experiences, and we are very sorry that on this occasion we did not meet that standard. While we understand your disappointment, we would welcome the opportunity to restore your confidence in our services. Should you consider travelling with us again, we would be happy to assist in finding accommodation that better meets your needs and expectations.

Thank you again for your feedback.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway