Not a very friendly hotel food was basic, rooms were run down need updating. Staff were not friendly and did not have much english. On our 2nd last night we were supporting Argentina in the World Cup and some English supporters were not happy and I got threatened by a woman guest and my husband got flung off his chair. Security thought we were the trouble makers. I would not recommend this hotel to anyone. Plenty of noise during the night with slamming doors and people shouting. Planes going over non stop so be prepared. Hidden charges at the main bar. All inclusive drinks was like drinking diluted minerals. Not a 4 star and definitely not worth the money. Don’t book very expensive shop around Ibiza gone too pricey.
Reply from Sunway
Dear Ms. Heaton
Thank you for taking the time to share your feedback regarding your recent stay at the Fergus Style Bahamas Hotel.
At the outset, may I say how sorry I was to learn that your holiday did not meet your expectations. It is always disappointing for us to receive comments from clients who have returned home feeling dissatisfied with their experience.
I was concerned to read your comments regarding the standard of the accommodation, the friendliness of the staff, the quality of the food and beverages, and the overall atmosphere within the hotel. Whilst we appreciate that individual tastes and expectations can vary, I fully understand how these issues would have detracted from your enjoyment of your holiday.
I was particularly concerned to learn of the altercation you described involving other hotel guests. No guest should feel intimidated or threatened whilst on holiday, and I regret that this incident occurred. Whilst we are not in a position to comment on the actions taken by the hotel's security staff, I appreciate that the situation must have been both upsetting and distressing for you and your husband.
Your comments regarding the noise disturbance during the night, the aircraft overhead, and the additional charges at the hotel bar have also been noted. Whilst aircraft movements are outside the control of both the hotel and ourselves, I appreciate that excessive noise can impact the overall holiday experience.
Please be assured that your observations concerning the condition of the rooms, the standard of the all-inclusive offering, the service provided by the hotel staff, and your overall impression that the hotel did not represent the expected four-star standard will be forwarded to our Product Manager and to the hotel's management for their review. We rely heavily on client feedback when assessing the suitability of the properties we offer, and comments such as yours are taken very seriously.
Thank you once again for bringing these matters to our attention. Whilst I regret that your holiday experience was disappointing, your feedback is invaluable and will assist us in our ongoing efforts to monitor the standards of the accommodation we feature.
Yours sincerely,
Kathy Cashe
Customer Service Manager
Sunway Travel