A hostel type accommodation with no manned reception desk. Check in at Me Todd 50 m away. Uphill trek with luggage Lady Todd. Accommodation accessed by keypad up side street which was not suitable for sole lady traveller. Spent as little time as possible in an oppressive room and left 2 days prior to time I had originally booked in for as I felt unsafe when my friend left to return home. Would not recommend this “hotel” . Misnomer for what is a hostel.
Reply from Sunway
Dear Ms. Gribben.
Thank you for taking the time to send your feedback. As you are already aware we have been in communication with each other and the matter is under investigation. We take our client feedback very seriously and I will be in contact with you when i have received all the necessary reports from resort.
Assuring you of my best attention in this matter
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway