MSC Euribia

MSC Euribia Reviews

Average star rating 3.5 out of 5 stars

3.7

(3 reviews)

A product’s star rating is calculated as the average of all its reviews.

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3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.

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Rated 3 out of 5 stars

The buffet was chaotic. Hygiene was poor. Dirty plates, mugs, cutlery etc. No privacy in cabin. Staff entered cabin at liberty. Came back one evening to find staff coming out of my cabin. Said he was ‘just leaving a leaflet on the bed’ Very intrusive. No privacy. Would have preferred a ‘Do Not Disturb’ sign option. Also announcements over the tannoy system in so many languages and so early in the mornings. Reception area was chaotic especially on first and last days. Not enough staff. Long queues not acceptable. Also 1€ contribution to MSC foundation. This was not my choice as I have my own charity preferences.Overall I feel I need a holiday after that. It was more of a pilgrimage. And finally , the tours available at the ports were a total rip off.

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Reply from Sunway

Dear Ms. McCourt
Thank you for taking the time to share your detailed feedback regarding your recent Cruise on MSC Euribia. We are truly sorry to hear that your experience did not meet your expectations and that several aspects of the cruise caused frustration rather than relaxation.

We sincerely apologise for the issues you encountered in the buffet areas, particularly regarding organisation and hygiene, as well as the crowding at reception during embarkation and disembarkation. Your comments have been noted and will be shared with the relevant concerned persons in MSC for their review and improvement.

We are especially concerned by your comments regarding cabin privacy on board as guest comfort and respect for personal space are very important , and this is certainly not the level of service MSC aims to provide. Your feedback regarding the absence of a “Do Not Disturb” option and the cabin access you described has been escalated for further investigation with MSC.

We also appreciate your observations regarding onboard announcements, staffing levels, and shore excursions. Feedback such as yours is invaluable in helping to reassess how to communicate with clients and how services should be delivered, both onboard and ashore. Regarding the MSC Foundation contribution, we regret if this was not clearly explained to you and of course understand your preference to support charities of your own choosing.

Please accept our sincere apologies that your holiday did not provide the rest and enjoyment you had hoped for.

Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 3 out of 5 stars

Lovely staff boat ok no real wow factor bit too busy in dining areas. Entertainment poor very repetitive Food not good. Enjoyed my cruise but 2nd time on msc and I guess it's not for me.

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Reply from Sunway

Dear Ms. O'Toole
We appreciate you taking the time to send us your review on your recent Cruise with the Cruise Liner MSC and we were disappointed that it appears that not all aspects of your Cruise met with your entire satisfaction. We will pass on a copy of your comments to all concerned persons at MSC requesting that any necessary corrective action is taken to enhance our clients experience. Having said that there are a number of Cruise options on the market and our staff are very knowledgeable regarding all aspects of cruising and would be more than happy to discuss these options with you should you decide to book another Cruise.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Fab ship, lovely room, buffet excellent, music to die for from themes eg Coldplay music to the band at night. Something for everyone. Only slight disappointment was the meals at night were not always great. All staff were superb, from bars, restaurants, and rooms

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Reply from Sunway

Dear Eileen
I was pleased to read that overall you enjoyed your Cruise holiday with MSC although i was disappointed to read that you were not always happy with the meals provided. i will pass your comments to all relevant persons in MSC giving them the opportunity to address the issue raised and make any necessary corrections to the dining options available. I am happy that this issue did not seem to detract too much from your overall enjoyment.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway