Very enjoyable. Some issues however.
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Had a good time on the ship, lovely cabin , entertainment very good. Staff as usual very good. Found the food in the restaurant where you don’t have a set time for dinner was not quite as good as on the previous MSC ships . The back of the ship which is partly open to the weather looks amazing but not too practical on the med in mid November. Tried a couple of specialty restaurants, food was excellent in both
Beautiful ship
Reply from Sunway
Thank you Deirdre for taking the time to send us your feedback.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Ship great. Some service issues. Buffet very disorganised both food & service. Supervision at pools & jacuzzi. Cabins excellent.
Reply from Sunway
Dear Suzanne
Thank you for sharing your feedback about your recent experience on MSC World Europa and we were delighted to hear that you found the ship itself and the cabins to be excellent.
We appreciate your comments regarding the buffet organisation and service, as well as supervision at the pools and jacuzzi. Your observations are important to us, and we will share them with the relevant persons in MSC World Europa to help improve guest experience in these areas.
We value your input and hope to welcome you back as a valued client in the not too distant future.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
A Fantastic Ship
Beautiful ship, however food offering was extremely poor. Every single meal served in the Main Dining Room was lukewarm at best but more often stone cold. The same applied tot he buffet , where even beasts just put out were overcooked , dry and somehow still cold. Included food offerings in general were of poor quality. Specialty dining was good but expensive.
Reply from Sunway
Dear Mr. Geraghty,
Thank you for taking the time to share your feedback regarding your recent cruise on MSC World Europa.
We were delighted to hear that you found the ship itself beautiful—our team takes great pride in the design and ambiance of our vessels. However, we were truly sorry to learn that your dining experience did not meet expectations.
We sincerely apologize for the temperature and quality issues you encountered with meals in both the Main Dining Room and the buffet. This is certainly not the standard we MSC strive to maintain, and we appreciate you bringing these concerns to our attention which we will pass on to all concerned persons in MSC for review and immediate improvement.
While we were pleased to read that you enjoyed the specialty dining options, we also understand your concerns regarding the cost.
Your feedback matters to us, and we hope to have the opportunity to assist you with your travel plans in the future when we can assure you of our very best attention.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Incredible experience - first time cruisers, but have been converted. MSC ships are incredibly beautiful, well designed and despite cabins being small, the beds are very comfortable, linen and pillows great quality and cleverly thought out. There is so much to do, but also plenty of small spaces to find some privacy and quiet time.
Reply from Sunway
Dear Ms. Kelly.
Thank you so much for your lovely message and for sharing your experience aboard MSC World Europa.
We were absolutely delighted to hear that your first cruise with MSC has been such a memorable one—and even more thrilled to know that you've been converted into cruise lovers! It’s wonderful to hear that you appreciated the design of the ship, the comfort of your cabin, and the many options for both activity and relaxation.
We hope this will be the first of many voyages with MSC Cruises, and we at Sunway would welcome the opportunity to assist you with your next booking.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Worse cruise I've ever been on
Reply from Sunway
Dear Ms. Lowry.
I was most disappointed to learn of your disappointment with your MSC Cruise. Should you wish to communicate with me directly at Kathy.cashe@sunway.ie and highlight the issues you were unhappy with i can liaise with MSC on your behalf and have them respond to you. Assuring you of my best attention in this matter.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
We had a wonderful time, only issue is the food was'nt great in the dining area.
Reply from Sunway
Dear Ms. Harrington.
We appreciate you taking the time to send us your review on your recent cruise with MSC and whilst i was delighted to read that you had a wonderful time i was disappointed to read that you were unhappy with the food served in the dining area. Please be assured that i will pass your comments to all relevant persons in MSC who i know will take your comments seriously and take any necessary corrective action to improve this area of their service.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Ship is very good but food are not good, always the same and I've got bored of the same food but over all is a very good experience
Reply from Sunway
Dear Mr. Estrellado.
I appreciate you taking the time to let us know o your experience with MSC Cruise and i was happy that overall you found the experience good. I will pass your comments regarding the food provided to all concerned persons in MSC who i know will take your comments seriously and implement any necessary changes.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Wonderful cruise. Thank you Sunway for organising everything. It was so well organised and smooth. We really enjoyed our cruise holiday.
Reply from Sunway
Dear Ms Finn
We appreciate you taking the time to let us know you enjoyed
your recent Cruise with MSC.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway