Great place. Ideal for families. The swimming pools were the highlight for us! Very well run, safe & clean. We’d go back!
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Excellent location, great pools, staff excellent, clean
Reply from Sunway
Dear Mr. Leahy
We appreciate you taking the time to send us your review as the feedback we receive from our clients is very important to us. We were delighted that you enjoyed your stay at the Sands Beach Resort and thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The resort was lovely. 6 pools. One of which was heated. It was a training pool. It was cool to watch the competitive swimmers train. The synchronized swimming.. all from the comfort of our sun lounger. We enjoyed dinner in the restaurant the 1st night. They advertise a private beach. But the water is very rocky. Although lots of families. Were using canoes on it. Which seemed to be good fun. There is a lovely promenade to walk along. The sun lounger around the pools could do with replacing.
I would mark this Resort as a 5 star but for the cockroaches we had in our apartment. The cleaning staff responded quickly to try eradicate the problem, it worked temporarily. It just put a dampener on a really great family holiday. Everything else in the resort was amazing and we would be happy to return again.
Love this resort but on this visit Pandemic was evident. Paint work needs attention & while I appreciate only one restaurant open, the noise level of music was intrusive & on too late particularly for those in beach side apartments (more expensive for location). Actually disturbed sleep!
Reply from Sunway
Ms. Hubbard, Thank you for taking the time to send us your review. The comments we receive from our guests are of immense importance to us and help us greatly in our continued effort to maintain and improve our standard of service. Bearing this in mind I would like to assure you that your comments have been duly noted and I will pass them to the Director of the Sand Beach Resort for his perusal and comment also requesting that any corrective action be taken to improve the standard of service at this property.
Despite the issues raised i hope that the issues raised did not detract too much from the overall enjoyment of your holiday at the Sands Beach Resort.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Lovely holiday here in Sands Beach resort. Appartment was convenient, quiet at night, had everything we needed, central to all amenities and beside beautiful beach. Would go back again. Almost like having our own place abroad!!
We were looking for a resort like this, the concept is great, however the place is so outdated and old and needs a good investment to have it modernised. The place is spotless and always cleaning staff on hand to maintain the place. Reception area is just awful and really needs a lift. The breakfast restaurant is perfect and great choice of food and quality was great. The little bar by pool, also served lovely food. I would definitely go back if money was put into the place and would pay more for this. The little apartments suited our needs perfectly but were just from a different era, furniture, decor etc.
Reply from Sunway
Dear ms. Heneghan,
Thank you for taking the time to send us your review as the feedback we receive from our clients is of immense importance to us. Please be assured that we view all comments both complimentary and critical as constructive as this assists us in our endeavour to improve our standard of service which is always our goal. Please be assured that a copy of your comments will be sent to the Customer Relations Department at the Sand Beach Hotel requesting that all corrective action necessary is taken to improve the general standard of maintenance and design at this hotel. Once again thank you for your comments and we hope that you will allow us the opportunity to be of assistance to you again in the not too distant future.
Kind Regards
Kathy Cashe,
Customer Service Manager,
Sunway.
Beautiful resort. Facilities were basic but very clean and staff couldn't have done enough. 12 minute walk to the main area of restaurants and bars(with a buggy and 2 other kids so probably less than 10mins) resort has it's own beach lagoon and is only feet away from the beach itself. Pools very spotless and always great fun to sit around and interact with other guests. Night life was good for kids but finished up very early for people looking to stay in and have a drink. Really recommend this resort to familys that need everything beside them that's clean, friendly and over all amazing.
Excellent resort, we will be back again soon.
Great hotel for families and couples
Lovely big apartments on the beach