Redefines the meaning of basic. When air conditioning is listed as a facility, we did not expect to be charged €7 EXTRA per DAY for turning on the air conditioning.
Reply from Sunway
Dear Mr. Widdis.
We appreciate you taking the time to send us your feedback which is very important to us as it helps us greatly in our constant aim to maintain and improve our standard of service. Your comments have been noted and will be passed to all concerned persons requesting that they consider reviewing this charge. Thank you for bringing this matter to our attention and I hope that despite this there were other aspects of your holiday that were enjoyable.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway