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The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.
Lovely ship & very helpful crew. Pity that the upgrade dining experiences were so heavily promoted & expensive
Reply from Sunway
Dear Ms. Lyons
We appreciate you taking the time to send us your feedback on your recent Cruise with Princess Cruise. Your observations have been noted and will be passed to all relevant concerned persons.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Our first cruise and we loved it, ship was fabulous, loads of space never felt crowded, food was really good. Shows were good but not excellent.
Lovely ship, spacious and lots of room for everyone
Great cruise lovely ship all good
We had a lovely cruise. Everybody very friendly and helpful. The problem we had was we were at back of ship and the vibration was not nice. The first night the bed was vibrating so much I actually got sick. On the 6th day we were moved to middle if ship.
Reply from Sunway
Dear Mr. Ryan
Thank you so much for sharing your feedback and for choosing book your Star Princess Cruise through our company. We were delighted to hear that you had a lovely cruise and found the crew on board friendly and helpful. However we were very sorry to learn that the vibration near the back of the ship affected your comfort, especially during the first night and were glad that the Cruise team were able to relocate you to a more comfortable stateroom mid-cruise. Your comments are very helpful, and we’ll be sure to share them with all concerned persons in Princess Cruises We hope to welcome you back as a valued client for an even smoother and more enjoyable voyage.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
