Hi, this hotel has lovely facilities, the pools are lovely, breakfast is very good but I wouldn’t stay here again and I won’t be recommending it to anyone either. The waiter service at breakfast left a lot to be desired, we had to ask multiple times for coffee, cutlery, napkins etc. tables were left a long time without being cleaned and the staff were just standing around taking. Their attitude was one of indifference! It was unbelievable and I saw many guests trying to get their attention. The guest relations manager also was lacking in training! We had lots of issues with the room, which took a long time to be resolved. We ordered room service and they brought only one meal, the usb port for charging phones didn’t work. They tried to replace it with 4 different ones and it still didn’t work. We had so many issues with them they offered us a free meal on the last night, but we had already booked dinner elsewhere, so they left it a full week to offer us a meal, on the afternoon of our last day. Waiter service at the pool is very hit and miss too. I didn’t find the staff at reception efficient at all but the guest relations manager was unreal and actually lied a few times about issues. Overall a lovely setting etc but the staff let this hotel down very badly.
Reply from Sunway
Dear Ms. O’Boyle
Thank you for taking the time to share your detailed feedback regarding your recent stay at The View Agadir. While we are pleased to hear that you enjoyed the facilities, pools, and breakfast offering, we are truly sorry to learn that your overall experience did not meet your expectations.
Please accept our sincere apologies for the shortcomings you encountered, particularly with the level of service during breakfast and at the pool. What you have described does not reflect the standards of attentiveness and professionalism I know this hotel strives
to provide, and please be assured that your comments will be shared with the relevant department heads to ensure immediate review and corrective action.
We also regret the inconvenience caused by the issues in your room and the delays in resolving them. This is certainly not the experience Sunway wish to deliver to our clients. Furthermore, we are especially concerned by your comments regarding your interaction with the guest relations team employed here. We take such feedback very seriously, and this matter will also be addressed directly with the hotel to ensure that all communication with guests is handled more efficiently with transparency and care.
Your feedback is invaluable in helping us maintain and improve our standard of service which is our continuous aim and we are genuinely disappointed that on this occasion we did not provide you with the high standard of service you deserved during your tay at the View Hotel.
Thank you once again for bringing these matters to our attention and we hope you might consider giving us another opportunity in the future to restore your confidence in our organisation.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway