Four star hotel but really only 3 ⭐ but with 5 ⭐ prices!!! All good and drinks were priced on menus and then VAT was added on at the end?!!! Plus I booked a pool view and got car park view! I could 'see' the pool from the corner of the balcony. I did bring it to their attention, but was told it was 'pool view'.....In a nice quiet location about 25min walk to the Marina through a beautiful park, they also had a shuttle bus service. Staff were friendly and helpful, but I wouldn't stay there again
Reply from Sunway
Dear Ms. Whelan
Thank you for taking the time to share your feedback regarding your recent stay at the Vilamoura Gardens Hotel. We were pleased to hear that you appreciated the quiet location, the beautiful surroundings, and the friendliness of the staff employed here.
We were sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our apologies for the disappointment with the room allocated to you and the Hotel have explained that the pool view rooms vary depending on location within the property. Having said that we take your comments seriously and w have aske the Hotel to ensure better clarity for future guests.
Your feedback is very valuable to us as we continuously work to maintain and improve our clients experience and e hope you might allow us the opportunity to be of assistance to you again in the future when we would welcome another opportunity to welcome you back as a valued client.
Kind Regards
Kathy Cashe
Customer Service Manger
Sunway
