SuorinUSA (Official) Reviews 258

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting its durability, reliability, and effectiveness in helping them transition from cigarettes. Many appreciate the product's design, battery life, and pod capacity. The ordering process is frequently described as easy and efficient, with fast shipping and timely delivery of well-packaged items. Reviewers also commend the exceptional customer service, noting prompt and professional assistance with any concerns. However, some customers experienced issues with delayed orders and shipping, with a few mentioning that their orders did not arrive as expected or took longer than anticipated to process. A small number of people also reported receiving defective products or experiencing problems with customer service responsiveness regarding these issues.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction, highlighting the... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease and speed of the ordering... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and reliability.... See more

Quality

Consumers find quality to be positive. Many reviewers praise the top-notch product quality, noting items are... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

The Sourin air is the main if not only nicotine vape I've been using for almost 5 years. I love the slim compact design, easy usage (refilling/using), & not at all expensive. Thier website is also pr... See more

Rated 5 out of 5 stars

I've used the Suorin Air Pro for 7 or 8 years. I've had 10 or so of these over the years. I run heavy equipment in the concrete industry so I'm rough on things, and need durability, battery life, an... See more

Rated 5 out of 5 stars

Where to start! I love Suorin products, I had tried to quit cigarettes several times using vapes but none of the devices I tried ever felt anywhere close until I tried the Suorin air pro, I’ve used th... See more

Rated 5 out of 5 stars

I have been very satisfied with my experiences with this company. Their prices are the best I've found, even with the shipping costs. My pipes and pods have shown up timely, with good packaging.... See more


Company details

Written by the company

Suorin USA is the American partner to Suorin, prodividing customers with the best service and newest Suorin vape products, like the Suorin Air. Shop Wholesale!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

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1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Love the product but. . .

Love the product. Don’t love all the miscellaneous “shipping & handling fees” that get attached at checkout. I spend $80 on your product and you charge me a couple dollars “handling fees”? That’s terrible business. Then we get to all the shipping charges. $15+ for shipping? 👎

March 25, 2026
Rated 5 out of 5 stars

Suorin is a very reliable company

Suorin is a very reliable company ! All orders are complete and accurate and prompt. Suorin’s sales staff are the best and always cordial and helpful! Thank you Mona!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great company!

I received my new vape Saturday and I tried all the usual steps to get it going still wasn't working contacted the company Sunday of course it was closed but come first thing Monday morning they sent me a email suggesting some things I had not thought of well I am happily vaping now! Finally a company that isn't a rip off!!!!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve placed many orders thru SuorinUSA…

I’ve placed many orders thru SuorinUSA and have never had an issue. The website is easy to navigate and anytime I’ve had to call, the reps have been quite accommodating. Mona is sweet and helpful and I hope her boss knows that as well. Thanks for all of your assistance over the years! Karen Turner

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using this company for over…

I’ve been using this company for over five years now I’ve ordered countless devices and pods in a timely manner. I receive them. They’re always fairly priced and if I had any issue arise, they were always super helpful and on top of everything I do recommend purchasing your vaping needs through this company.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. I have ordered directly from them many times. Shipments are always correct and arrive quickly.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love the new hd juice orange pinneapple…

Love the new hd juice orange pinneapple strawberry is amazing with the new sourin fero. Never have any leaking or spitting great hit everytime and i feel like the pods last a while compared to previous models highly recommend

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. Customer service was responsive and resolved my issue quickly. I wish the Air Mini was not being discontinued, but very happy to do business with Suorin.

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

The company is doing great

The company is doing great! I love the suorin drop 2. Fits easily in my hand and dercrete enough where I can vape at work without blowing big clouds. The only reason I'm not giving 5 stars is the little magnet fell out of the inside where the pod sits so I have to be careful not to lose it when getting filled. I will definitely order more from them. Keep up the good work!!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Where to start! I love Suorin products, I had tried to quit cigarettes several times using vapes but none of the devices I tried ever felt anywhere close until I tried the Suorin air pro, I’ve used that device for 4 years now. I figured out I can save money on the pods by ordering direct from SuorinUSA, they ship fast and save me money highly recommended and trusted!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Drop 2

The Vape that I use is the Suorin Drop 2. It's the right size for me and it doesn't over do the amount of vapor. It's just right. Ease of refilling and ease of replacing the pods is awesome. I have been using the drop 2 for over 4 years now.

March 2, 2026
Unprompted review

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