Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
Company replied
Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome made product and an awesome…
Awesome made product and an awesome company with an awesome Support. Can’t go wrong buying this wallet.
March 31, 2026
Reply from SUPCASE
Hi there,
This made us smile — thank you 😊
We’re really glad you’re enjoying the wallet and that your experience with our team matched it as well. That kind of all-around satisfaction is exactly what we strive for 💙
Thanks again for your support!
Best regards,
Supcase Support Team
Hello SUPCASE Team,
Hello SUPCASE Team,
I just wanted to say how impressed and satisfied I am with both your product and your customer service. The quality exceeded my expectations, and the overall experience was truly excellent.
I would especially like to thank Vanessa from the Customer Support Team. She assisted me with great care, professionalism, and attention, and truly went above and beyond to help me. Her support made all the difference and exceeded all my expectations.
Please extend my sincere thanks to her and the entire team. It’s rare to receive such outstanding service, and I truly appreciate it.
Best regards,
Gustavo Goncalves
March 31, 2026
Reply from SUPCASE
Hi Gustavo,
Really appreciate you sharing this with us 😄
We’re glad to hear everything — from the product to the overall experience — exceeded your expectations.
And a big thank you for calling out Vanessa! We’ll definitely pass this along to her — she’ll be so happy to hear it 🌟
Thanks again for your support — it means a lot to the whole team!
Best regards,
Supcase Support Team
A stress free transaction
A stress free transaction! I told the representative my problem, she told me what she needed from me. There were no outrageous demands, everything I needed was in my purchase history. I emailed it, shortly after my submission I was informed that my replacement case was on the way.
April 1, 2026
Reply from SUPCASE
Hi Deborah,
Really appreciate you sharing this.
We’re happy to hear everything was handled quickly and without any hassle — that’s exactly how it should be! 👍 Just the info we need, nothing extra, and getting things sorted right away ⚡
Thanks again for your support!
Best regards,
Supcase Support Team
Reliable Case, Responsive Service
I had an excellent experience with SUPCASE. The product quality is exactly what I hoped for — solid construction, great protection, and a design that feels durable without being bulky. It does what it promises, and it does it well.
What impressed me even more was the customer support. They were quick to respond, clear in their communication, and genuinely helpful. No hassle, no scripted runaround — just straightforward service that resolved my issue efficiently.
Overall, SUPCASE delivered both a great product and great support. I feel confident recommending them.
March 31, 2026
Reply from SUPCASE
Hi JM,
Thank you for your thoughtful feedback 🙂
We’re very happy to hear the case delivered on quality, protection, and design — that balance is something we put a lot of focus on 🧩
It’s especially rewarding to know our support team stood out to you. Providing clear communication and efficient solutions without unnecessary back-and-forth is exactly what we aim for 📩✅
We truly appreciate your recommendation and support — thank you again!
Best regards,
Supcase Support Team
My holster for my iPhone 13 mini had…
My holster for my iPhone 13 mini had broken. As an older person, I dislike carrying the phone in my pocket. Unfortunately, the model appears to be discontinued. I called your customer service rep who searched around and located a replacement, the price was very reasonable, and it was shipped immediately. I’m back n business now - many thanks!!
April 7, 2026
Reply from SUPCASE
Hi Lindsey,
Thank you so much for sharing your experience with us 😊
We completely understand how important it is to have a comfortable way to carry your phone, especially when pockets aren’t the best option. We’re really glad our team was able to track down a replacement for you — even with that model being discontinued 🔍
It’s great to hear everything arrived quickly and got you back in business again 🚚✨
Thanks again for your support — it truly means a lot to us 💙
Best regards,
Supcase Support Team
Excellent quality products
Very happy with the durability of my purchase. I will assuredly return for any future, similar, needs.
April 7, 2026
Reply from SUPCASE
Hi there,
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the durability of your purchase. Knowing that our products meet your expectations really motivates us to keep delivering quality. We look forward to welcoming you back for any future needs!
Best regards,
Supcase Support Team
Wonderful customer service and a…
Wonderful customer service and a company who actually stands behind their warranty!
March 30, 2026
Reply from SUPCASE
Hi there,
Love hearing this — thank you! 😄
We’re glad our team could deliver the kind of service you deserve, and that our warranty had your back when it mattered. That’s exactly what we’re here for 💪
Thanks again for your support!
Best regards,
Supcase Support Team
Amazing Customer Service
Ordered a case and loved it. Had a small defect and a replacement was sent immediately with 0 hassle. 10/10 customer service
March 4, 2026
Reply from SUPCASE
Hi Clay,
Thanks a ton for your kind words — this really means a lot to us 🙏
We’re sorry there was a small defect, but glad our team could turn things around quickly and make it right for you. That smooth replacement experience is exactly what we strive for every time 💯
Appreciate your support and the 10/10 — we’re always here if you need anything!
Best regards,
Supcase Support Team
Quality wise is not very good
Quality wise is not very good. Ordered Supcase Unicorn Beetle PRO for iPad. Materials feel cheap, not worth $50+. Probably cost them $5 to produce. Just don’t expect too much and can’t compare from other good quality brands like UAG and Otterbox.
March 20, 2026
Unprompted review
Reply from SUPCASE
Hi Benny,
Thank you for taking the time to share your feedback — we’re really sorry to hear that the case didn’t meet your expectations.
We understand how important quality and value are, especially at this price point, and it’s disappointing to hear that the materials didn’t feel up to standard for you. That’s definitely not the experience we aim to provide.
Your comments are truly helpful, and we’ll make sure to pass them along to our product team for further review.
We’d really like the chance to make this right for you. Could you please reach out to us directly at support@supcase.com? You can also call our support line (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — our team will be happy to look into your case and work toward a proper resolution.
Thank you again for your honest feedback, and we hope we can turn your experience around.
Best regards,
Supcase Support Team
Warranty covers case NOT phone
Dropped brand new phone in brand new SUPCASE. Dropped 3 ft on hard wood floor. Back of phone SHATTERED. BE AWARE: The "warranty" covers damage to the case, NOT the phone. SUPCASE repeatedly stated they CANNOT guarantee your phone will be protected. All they will offer is to replace the case. Buy a different product and READ THE FINE PRINT!
March 31, 2026
Unprompted review
Reply from SUPCASE
Hi Julie,
We’re really sorry to hear about your experience — we understand how frustrating it can be when something like this happens.
We do want to share that our team has been in touch and has been trying to support you throughout, and we always aim to approach situations like this as helpfully and responsibly as we can.
In terms of warranty, our policy — like many in this category — covers the case itself rather than the device. That said, when concerns come up, we still do our best to offer support options such as replacement or refund where possible.
Our cases are designed to meet military-grade drop protection standards and are tested accordingly. At the same time, real-world drops can vary quite a bit depending on factors like surface, angle, and impact, which can affect outcomes.
We do appreciate you taking the time to share your experience — it’s something we take seriously as we continue to improve.
Best regards,
Supcase Support Team
Great product and great customer service
Great product but had an issue and they replaced it very quickly with no issues. Very happy with my experience!
March 31, 2026
Reply from SUPCASE
Hi Colin,
Really appreciate you taking the time to share this.
Sorry to hear there was an issue at first, but we’re so glad our team could get it sorted out quickly for you. That’s exactly what we strive for — making things right, fast and hassle-free 👍
Thanks again for your support, and we’re happy to have you with us!
Best regards,
Supcase Support Team
Protecting my phones for years
I've been using Supcases to protect my Samsung phones all the way back since my S7 edge. My phones have been through daily drops and bumps and while the cases eventually look like they have been through hell and back all of my phones come out of the case still looking brand new. I bought the case for my S21 Ultra multiple times because they would eventually crack around the bezel from too many drops and my kids would usually break the kickstand, which I never used anyways. Even with all of the damage the cases incurred the phone was still held firmly in place. I could have had the cases replaced under Supcases's warranty but I always forgot about it. Buying a new case is much cheaper than repairing a phone and I have never once had a broken screen or so much as a ding on the phone. The UB Pro cases use to be my go to cases but for my S25 Ultra I decided to go with the UB Grip case. Supcase really upped there game with this case. It is a simple case with no bezel. The metal on the case adds a really nice look to the case while actually serving a purpose. The Magsafe kickstand is a lot better than the old plastic kickstand and I don't have to worry about it breaking. The integrated buttons are so much better than the old rubber buttons. They feel just like the buttons on the phone. The case does a good job of protecting the cameras without being bulky. Overall the case just feels so nice to hold and the Grip really holds up to it's name. The only thing I wish the case had was cover for the charging port. Since I only use a Magsafe charger now it would be nice to have the port covered. The iPhone version has it so I don't know why they didn't do it with the Galaxy case. I've delt with Supcase's customer service a few times and they have also been friendly and quick to respond. If you looking for a case to protect your mobile devices I highly recommend giving Supcase a shot.
April 2, 2026
Reply from SUPCASE
Hi Paul,
Wow — this was such a great read. Thank you for sharing all of this with us 🙌
It really means a lot to hear you’ve been using Supcase since the S7 Edge days — that’s some serious loyalty! Sounds like your phones have been through a lot over the years, and we’re glad to know our cases have consistently done their job keeping everything protected.
Awesome to hear you’re enjoying the UB Grip on your S25 Ultra too — the upgraded kickstand, metal details, and button feel are exactly what we hoped users would notice 👍
We also appreciate your feedback about the charging port cover — that’s a great point, especially with MagSafe use. We’ll definitely pass that along to our product team.
And thanks for the kind words about our support team as well — always here if you ever need us (even for those warranty claims you mentioned 😉).
Really appreciate your continued support!
Best regards,
Supcase Support Team
Not compromise Quality case
April 1, 2026
Reply from SUPCASE
Hi Dayanandha,
Thanks so much for your feedback! We’re thrilled to hear your case is keeping your phone safe and strong 🛡️📱. Knowing it’s hitting the mark for you really makes our day 🎉💪.
Best regards,
Supcase Support Team
The case is really nice
The case is really nice. You got that right. I've unintentionally dropped my phone several times. It appears the only issue I have is a failure in the fingerprint sensor.
Im not sure if it's the screen protector or the actual sensor. But overall the case is still beautifully and undamaged. One drop was even while hiking hitting rocks beneath me.
You made me a return customer with that one.
I've used otterbox etc in the past and there would be cracks etc still.
April 1, 2026
Reply from SUPCASE
Hi Allison,
Thank you so much for taking the time to share your experience — we really appreciate it 😊
It’s great to hear the case has been holding up well and protecting your phone, even through those tougher drops (the hiking one sounds like quite a test 😅).
Regarding the fingerprint sensor, this isn’t something you should normally experience, and we’re sorry for the inconvenience caused. We’d definitely like to look into this further and help get it resolved for you.
Could you please reach out to us at support@supcase.com
with your order details? You can also contact us at +1 888-981-8159 (Mon–Fri, 9am–4pm ET), and our team will be happy to assist you with a proper solution.
And thank you again for your support — it truly means a lot to us that we’ve earned your trust as a return customer.
Best regards,
Supcase Support Team
The phone case is awesome
The phone case is awesome. The mag wallet not so much. As a stand it works great, but it's to heavy for the magnet and comes off with minimal shakes. Also, it's to still to open while on the phone. But as a separate wallet it's ok. Pretty bulky. But again, the phone case is rock solid!
April 1, 2026
Reply from SUPCASE
Hi there,
Thanks a ton for sharing your thoughts! Super glad the phone case is rocking and keeping your phone safe — that’s exactly what we love to hear. 🎉
We totally get what you mean about the Mag Wallet — a bit heavy and stiff can be tricky. Glad it still works okay as a separate wallet, though! We’ll pass your feedback to the team to see if we can make it even better. 💡
Really appreciate you taking the time to tell us — every bit helps us improve! 🙏💖
Best Regards,
Supcase Support Team
Great Customer Service !
March 31, 2026
Reply from SUPCASE
Hi Mike,
This made us smile — thank you 🙏
We always hope customers walk away feeling taken care of, so it’s great to know that was your experience.
Appreciate you sharing it!
Best regards,
Supcase Support Team
Excellent service and quality
Always a great product and exceptional customer service.
March 31, 2026
Reply from SUPCASE
Hi there,
This is really great to hear — thank you 😊
“Always” is a big word, so it means a lot knowing both our products and service have been consistently hitting the mark for you.
We truly appreciate your continued support 🙌
Best regards,
Supcase Support Team
By far the best case I've ever had
By far the best case I've ever had. Its small yet durable. Feels like theres not even a case on the phone. All other phone cases are super bulky but this one is perfect!
March 31, 2026
Reply from SUPCASE
Hi Ryan,
Thanks for your feedback — we really appreciate it 🙏✨
Glad to hear the case delivers both the durability and feel you were looking for. We’re always aiming to provide dependable protection without compromising usability.
Happy to know it’s your favorite so far 🎉
Best regards,
Supcase Support Team
The best accessory ever!
The best accessory ever! I have been asked about it multiple times. It satisfies my need to lessen use for a credit card, driver license, travel card wallet. Its multipurpose use as a stand in portrait and landscape application is a god-send and eye catcher. Bravo !
March 31, 2026
Reply from SUPCASE
Hi Emmett,
Wow — we love hearing this! 😍 It’s great to know our MagSafe Wallet is helping you carry less while still being super handy as a stand. Portrait or landscape, it sounds like it’s hitting all the right notes 👏📱💳. Thanks for the glowing feedback — we’re thrilled to have you with us! 🌟
Best regards,
Supcase Support Team
Supcase stands behind their product
Supcase stands behind their product. They sent me a free replacement when I had a problem with a portion of the case. Bravo!
March 31, 2026
Reply from SUPCASE
Hey Michael,
We really appreciate your kind words! It’s important to us that every Supcase works perfectly for our customers, and we’re glad we could sort out the replacement quickly 👍📱. Thanks for trusting us — we’re happy to have you with us! 💙
Best regards,
Supcase Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.