Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Customer service and professionalism
Customer service and professionalism, handled my problem in a streamline manner, very satisfied.
June 1, 2026
Reply from SUPCASE
Good to hear it was handled smoothly for you. 😊
Reply from SUPCASE
Happy to hear that worked out smoothly 👍 Thanks for sharing.
Not worth it on Samsung
I've had supcases on all my apple product. But I got an S26 paid a bunch of money for the case. And the paint chips e z I have to handle it like it's a delicate flower.
June 1, 2026
Reply from SUPCASE
Hi,
Thanks for sharing your feedback. It's especially disappointing to hear this from someone who has trusted SUPCASE on multiple devices over the years.
The paint chipping you described is certainly not the experience we want for our customers. We'd like to learn a little more about what happened and see how we can help. Please keep an eye out for an email from our team.
Had a issue with my Flip 7 case
Had an issue with my Flip 7 case, the front cover had cracked. I emailed Supe and got a response within the day. They asked for proof of purchase. I sent... the following day, a new case was shipped to me. Can't ask for better customer service. Thanks!!
May 31, 2026
Reply from SUPCASE
Really appreciate this. Issues can happen from time to time, so we're glad the process was smooth and hassle-free for you.
Reply from SUPCASE
Thanks, Bob. Really glad to hear that.
Great Flip7 Phone Case and Customer Service
It was my first purchase of this company and I was a little skeptical since everything was on Amazon. It was to my great surprise customer service responded within 2 days and had everything settled by the 4th day. Not only has the Flip7 phone case been impressive their customer service behind it has been just as great.
May 25, 2026
Reply from SUPCASE
Hi,
Thanks for giving us a shot. It's always nice when a first purchase ends up being a pleasant surprise.😊
This company honors their word!
The shell on my case cracked and the stand had broken. I called, sent photos of damage, and was promptly sent a new case! I really appreciate a company that stands behind their products and honors their warranties. I will always use Supcase for my devices!!
May 29, 2026
Reply from SUPCASE
Thanks, Allan. Sorry to hear the original case didn't hold up, but I'm glad we were able to make things right. Your trust and continued support mean a lot to us.
Reply from SUPCASE
Appreciate that — glad everything’s been working out well for you.
The clip broke at the hinge and the…
The clip broke at the hinge and the folding piece you can use as a stand no longer stayed clipped in it's storage. The biggest problem is I thought I had unlimited replacement. But I found out to late. That they only replace the case once. This happened less then 6 months after I bought the case. At least my Otter Box case on my previous phone lasted over 6 years before it broke.
March 28, 2026
Reply from SUPCASE
Thanks for the honest feedback. I can understand why this was disappointing, especially with the holster and stand failing so soon and the warranty coverage not matching what you expected. We appreciate you taking the time to share your experience.
Reply from SUPCASE
Nice to hear that 👍
Customer service was excellent.
Customer service was excellent.
The product is off the charts.
The quality exceeded my expectations.
May 28, 2026
Reply from SUPCASE
Love this 🙏 That’s always a great feeling when it turns out even better than expected.
Love my Supcase
Love my Supcase! It fully protects my phone! I highly recommend Supcase to protect your phone too! Customer Service was excellent in assisting me with my order. She was knowledgeable, very professional and possessed an excellent personality. I look forward to future purchases.
May 12, 2026
Reply from SUPCASE
That’s great to hear ❤️ Glad everything worked out well with your order and support — really appreciate you taking the time to share this.
BEST protection for your investment.
This is the best phone case I've in a long time. It protects my phone really well. They are affordable and look really good. I only buy my cases from SUPCASE ❤️
May 28, 2026
Reply from SUPCASE
That’s awesome to hear ❤️ Sounds like it’s been exactly what you needed — always great when something just works and you end up sticking with it.
Great warranty service
The tab that holds the phone in holster broke off from use. It was quick and easy to file a warranty claim. The replacement holster arrived in about a week.
May 28, 2026
Reply from SUPCASE
Glad that got sorted quickly for you. These things happen with regular use, so happy the warranty process was smooth and you didn’t have to wait long for the replacement.
A great phone case and great value.
This is one off the best phone case that I have purchased as gives 100% protection to the phone. And is affordable prices.
April 21, 2026
Reply from SUPCASE
Glad it’s been working well for you. That’s really what we were going for.
Because it’s a five star service and the product is great!
The first thing you need to know before buying is the reviews and the product you’re buying from the store, so the price is fair and the product is worth it for your purchase and I love the product so much nothing wrong to say about it!
May 28, 2026
Reply from SUPCASE
Really appreciate you taking the time to share this 😊 Glad the product lived up to what you expected and felt worth it once you had it in hand.
Great Customer Service!
Great product but with having teenagers they are always rough on their phones. SUPCASE has Amazing customer service! They stand behind their product. I order a new case with every new phone! We are a SUPCASE Family!
May 28, 2026
Reply from SUPCASE
Love hearing this 😊 Sounds like those phones are definitely being put to the test in your house 😄 Really appreciate you sticking with us through every upgrade.
Easy and quick support to take care of…
Easy and quick support to take care of my problem.
May 28, 2026
Reply from SUPCASE
Glad we could get everything taken care of quickly for you 😊 Appreciate the feedback, Michael.
Great Experience and Product!
From start to finish the experience is great. The product alone is great, the price for the product is even better. I share my experience with anyone who listens. I have been purchasing these products for years. I will continue to do so as long as I am able.
April 10, 2026
Reply from SUPCASE
That’s incredible to hear 😊 “From start to finish” and still coming back for years — that says everything. We’re really grateful for your support over time.
customer service is a fabulous thing…
customer service is a fabulous thing for this company. I love it. Response time is great and the products are a lot less expensive that otto box.
Great product and good looking
May 28, 2026
Reply from SUPCASE
Hi,
Thank you! This is such a satisfying kind of review to get. Fast support, good value, and you actually like how it looks — honestly that’s a great combo 😄
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