Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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After many years of dealing with…
After many years of dealing with supcase lately they have left a bad taste in my mouth they are nolonger a customer feeindly company .When Sandy was in customer service she took care or us now you cannot buy directly from company you have yo go thru Amazon or order on line I am a 89 year old I am not that computer savvy please go back to real customer service
April 29, 2026
Unprompted review
Reply from SUPCASE
Hi Wayne,
Thank you for taking the time to share your feedback, and for your many years of support — it truly means a great deal to us.
We’re very sorry to hear that your recent experience has been frustrating and feels different from the service you were used to. We understand how important clear, accessible, and personal support is, especially for long-time customers like yourself. Your mention of Sandy is genuinely appreciated, and we understand the level of care you’re referring to.
We also hear your concerns regarding the current purchasing process. As our sales channels have evolved, we recognize that this may not feel as convenient for everyone, and your feedback is important in helping us improve how we serve customers with different needs.
If you’re ever looking to place an order or need assistance, our team is always here to help guide you step by step. You can reach us at support@supcase.com
or call us at +1 888-981-8159 (Mon–Fri: 9am–4pm ET), and we’ll make sure you’re taken care of.
We truly value your support over the years and hope to provide you with a better experience moving forward.
Best regards,
Supcase Customer Support
After a year
After a year, my inner case developed a small crack. I knew the case was warranted, and I went and found where I purchased it from the Supcase directly, and my warranty had just expired. I thought I would message them, and explain what what's happening to the inner case. I was quickly replied to, asked for some information, and was told my warranty was extended for another year, and they sent me a brand new case. Now that's customer service. I only needed the inner piece, but I received the whole case. After trying others a few years ago, I quickly found that Supcase cases, really are the best.
I probably have another 6 months to a year left on my phone, before I'll purchase a new model, but I'll most likely purchase a Supcase before the phone arrives at my home. Five Star Service!
April 27, 2026
Reply from SUPCASE
Hi there,
Really appreciate you sharing this — it means a lot.
Glad our team could get things sorted quickly and get a replacement out to you. Also appreciate you mentioning the inner case detail — that kind of feedback genuinely helps us improve.
Awesome to hear you’ve stuck with Supcase after trying others.
We’ll be ready when it’s time for your next phone! 💫
Best regards,
Supcase Customer Support
The prodict is high quality
The prodict is high quality. Outstanding and fast customer service.
April 20, 2026
Reply from SUPCASE
Hi there,
Thank you so much for your kind feedback! 😊
We’re really glad to hear you’re happy with the product quality and that our customer service met your expectations as well.
Providing both reliable protection and responsive support is always our goal, so it means a lot to know we delivered on both for you.
We truly appreciate your support and hope to keep serving you just as well in the future!
Best regards,
Supcase Customer Support
perfect on customer service patient…
perfect on customer service patient nice and just the best on everything
April 28, 2026
Reply from SUPCASE
Hi Bruce,
We’re so grateful for your kind words! 😊 It’s wonderful to hear that our team could provide the patient and helpful service you deserved. Knowing you feel we’re “the best on everything” truly means a lot to us 🙏
We truly appreciate your support and look forward to keeping you happy with our products and service for years to come!
Warm regards,
Supcase Support Team
Reply from SUPCASE
Hi there,
Glad to know you’re happy with the product and service.
Appreciate you leaving this 🙂
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi W. H.,
Thanks for taking the time to share your feedback 👍
Glad we could get a quick response out and arrange the replacement unit without delay.
We appreciate your support and hope everything’s working well for you now.
Best regards,
Supcase Support Team
The product I received was not what I…
The product I received was not what I ordered. Subsequently, I attempted to contact Supcase about the issue, Never an answer. Never a response. Never again.
April 26, 2026
Unprompted review
Reply from SUPCASE
Hi Robert,
Really sorry to hear about this — especially if you received the wrong item and couldn’t get through to us, we can understand how frustrating that must have felt.
If you’re open to it, please reach out to us at support@supcase.com with your order details, or give us a call at +1 888-981-8159 (Mon–Fri, 9am–4pm ET). Once we have that, we’ll take a closer look and get this sorted as quickly as possible.
We appreciate you bringing this to our attention, and we’d really value the chance to turn this experience around for you.
Best regards,
Supcase Support Team
Excellent Protection
The original case had a slight defect on the screen protector. It was replaced quickly by Supcase. The overall quality of the case is outstanding. I've used them on both the phones for myself and my wife for many years now. They are easy to install and provide excellent protection.
April 22, 2026
Reply from SUPCASE
Hi Rich,
Really appreciate you sharing this 😊
Sorry about the small issue with the original screen protector, but glad to hear it was sorted out quickly — that’s exactly what we aim for.
It’s also great to know you’ve been using Supcase for years for both you and your wife. Happy to hear the cases have been easy to install and doing their job when it comes to protection 👍
Thanks again for your support!
Best regards,
Supcase Support Team
I bought my case almost a year ago
I bought my case almost a year ago. I reached out about a cracked portion and they immediately made things right by mailing a replacement. Thank you!
April 15, 2026
Reply from SUPCASE
Hi Whitechoco,
Really appreciate you sharing this with us.
We’re glad to hear everything was handled quickly and smoothly when you reached out — always good to know things worked out the way they should ✨
Appreciate your support!
Best regards,
Supcase Support Team
GREAT case with built in screen…
GREAT case with built in screen protector. I've used cases w/an adhesive screen protector and had multiple screens crack w/those. Not again! So glad to have found Supcase! Case is working magnificently and easy to install phone into.
April 20, 2026
Reply from SUPCASE
Hi Andrea,
That’s really good to hear 👍
It’s great to hear the built-in screen protector is working well for you and made setup nice and simple.
Best regards,
Supcase Support Team
Great customer support
Great customer support. Problem solved immediately. I was confident of receiving replacement and it arrived as promised.
April 21, 2026
Reply from SUPCASE
Hi Brendan,
Really good to hear everything worked out smoothly 🙂
Getting things sorted quickly is one part, but following through and delivering as promised is what really counts — great to see it all came through as expected.
Best regards,
Supcase Support Team
Customer service was great
Customer service was great! They heard my concerns and resolved the problem promptly!
April 13, 2026
Reply from SUPCASE
Hi Jermanie,
Thank you for taking the time to share your experience — we really appreciate it.
We’re especially glad to hear that your concerns were heard and resolved promptly. Providing attentive and efficient support is something we always strive for.
Thanks again for your support :)
Best regards,
Supcase Support Team
A quick email and a couple of photos…
A quick email and a couple of photos and boom. It's done. New holster arrived two days ago. The customer service is excellent. Love a company that stands by their warranty.
April 20, 2026
Reply from SUPCASE
Hi Grant,
“A quick email and a couple of photos and boom” — couldn’t have said it better ourselves 😄
Really glad the whole process was quick and hassle-free, and that your replacement holster got to you in no time. That’s exactly how we want things to go when our customers need support.
Also means a lot to hear you appreciate us standing by our warranty — we’ve always got your back on that.
Thanks again for sharing this!
Best regards,
Supcase Support Team
This is the gold standard for products and support…
This is the gold standard for customer care. I gave them my information and boom I had a replacement on the way. I’ve been using Supcase for nearly a decade. I trust all of my electronic devices to Supcase. Great products, great support, great experience. End of story.
April 13, 2026
Reply from SUPCASE
Hi Daniel,
This is amazing to read — thank you for taking the time to share it 🙌
“Gold standard for customer care” is not something we take lightly, so hearing that your replacement was handled quickly and smoothly really means a lot to the team. And wow — nearly a decade with Supcase… that kind of trust is something we genuinely appreciate more than we can say.
It’s great to know our products have been able to consistently protect your devices over the years, exactly as intended. That “boom, replacement on the way” moment is exactly the experience we aim for when something goes wrong 👍
We’re grateful to have you with us all this time. Thanks again for your continued support!
Best regards,
Supcase Support Team
Customer service
April 19, 2026
Reply from SUPCASE
Hi there,
Really glad to hear you were happy with our support 😊 Appreciate you sharing this.
Best regards,
Supcase Support Team
Received an iPhone 16 pro max beetle…
Received an iPhone 16 pro max beetle phone case, the case is near fully enclosed, the screen protector on the front doesn’t fit, the screen is curved when the phone goes inside the case, this is like an air bubble between the phone screen and the see through protector which means when I type I’m pressing against air before my thumbs feel pressure on the phone, terrible quality, only revived it a few days ago, I’m sure they will respond saying sorry to hear that etc however I think that’s designed to keep new customers thinking well at least the company is responding that’s a good sign, however, if your easily swayed by a comment by the company over the actual quality of the product your about to buy then you may be lambs to the slaughter
April 15, 2026
Unprompted review
Reply from SUPCASE
Hi Sam,
That’s not how the case is supposed to feel when it’s fitted, so I understand why that would be frustrating to use.
From what you’re describing, it sounds like something isn’t sitting right between the phone and the front cover. We’d like to actually see what you received and check it properly rather than guess from a description.
If you’re open to it, send us a couple of photos when you get a chance and we’ll take it from there.
Best regards,
Supcase Support Team
Great products and service
So far, I bought a watch case for my galaxy watch and it's very durable and it looks good. My first one started to get a crack in it. And with the warranty, they replaced it at no cost. I highly recommend your products. I will get a phone case up on my next phone purchase.
April 17, 2026
Reply from SUPCASE
Hi Vincent,
Sounds like that watch case has already been put through a bit — glad it held up well overall, and that the replacement process went smoothly when it needed it.
Really appreciate you planning to come back for a phone case too, that means a lot :)
Looking forward to being part of your next setup.
Best regards,
Supcase Support Team
I love the construction of the case and…
I love the construction of the case and the hoster. The customer service was also very good.
April 17, 2026
Reply from SUPCASE
Hi D,
Good to hear the case is doing what you need, and that the holster’s been holding up so far 🙂
Also great to know you had a smooth experience with support.
Appreciate you sharing this.
Best regards,
Supcase Support Team
Rugged Case…
Supcase is one of best case I used they are stylish, rugged look and not easily to scratch. Moreover the price are reasonable, I’ll definitely get another one in the future.
April 10, 2026
Reply from SUPCASE
Hi Lou,
This is great to hear :)
Always good when a case can handle daily use and still stay looking solid — sounds like it’s doing exactly that for you.
Thanks for the support, and really appreciate you saying you’ll be back again 🙌
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi John,
Thank you for the kind words — we really appreciate it :)
We’re glad to hear you had a great experience with our customer service. That means a lot to the team!
Thanks again for your support 🙏
Best regards,
Supcase Support Team
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