Total Chinese scam
Total Chinese scam - pillow is not firm enough and collapses immediately then it's nearly impossible to return and get a refund but they offer you 20% back instead showing that this happens a lot. AVOID
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Total Chinese scam - pillow is not firm enough and collapses immediately then it's nearly impossible to return and get a refund but they offer you 20% back instead showing that this happens a lot. AVOID
Waste of money. No money back if you’re not satisfied.
Company sucks to deal with. Don’t buy this product
Bk
This Is a one star because it has not delivered my package in over 1 month dont trust Superb Spine 100 percent
Super fast shipping. Product looks exactly as advertised. Will buy another one here shortly.
Received promptly and customer service kindly sent me tracking information after I lost their confirmation email. Charlotte is great!
The pillow itself is amazing! My back pain is virtually nonexistent!
Over a month to arrive and compresses to paper thin between legs. Worthless. I’m not a big person either.
Arrived very badly packaged and foam was falling apart.
Customer service is terrible, DO NOT BUY THIS!!!
The pillow has the potential to be good, seemed to be helping me however my pillow has split fully at the top & partially at the bottom, it is still within the 60 day money back period unfortunately superb spine have failed to communicate with me & have not resolved the issue, I’m very dissatisfied with the customer service.
Came fast and stopped my loved ones sciatic nerve stopping them from going on dog walks with me. It’s a very soft pillow and very comfy for bed. The strap makes sure there’s support throughout the night unlike many other pillows I’ve tried in the last that move out of place. Very good quality, made in the UK and it’s designed by top UK professionals in the orthopaedic world. 10/10
Came in fast delivery and worked perfectly to stop my sciatica pain that was stopping me walking around my house. I brought two in different colours so I can have one for bedtime and on the couch. Great product 5/5
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