Super E-cig LtdReviews 

1,660
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the company. Many reviewers appreciate the knowledgeable and friendly staff who are always willing to help and provide great advice. The products are frequently described as high quality, with a wide range of options available, and the ordering process is noted for being quick and easy. Reviewers also consistently commend the fast and often free delivery service, with items arriving promptly and well-packaged. The company's promotions, deals, and reward schemes are also frequently mentioned as a positive aspect of the customer experience. Some customers also noted the company's proactive communication regarding stock availability, further enhancing their satisfaction.

What people talk about most

Service

Consumers consistently report positive experiences with the service, describing it as pleasant, friendly,... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and variety of items... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and reliability. Many... See more

Order

Customers consistently report positive experiences with the ordering process, highlighting the ease of use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The usual experience - Every time I shop here Its quick and easy with lots of options for vaping, Ive never had an issue and Im always given a reward for shopping here like a discount on my next shop... See more

Rated 5 out of 5 stars

Easy to use website even for a technophobe like myself.. Royal Mail tracked delivery was spot on and on estimated time. Products absolutely what I was looking for , packaged well even the manual wa... See more

Company replied

Rated 5 out of 5 stars

easy website to order from. very quick to be able to collect from. great offers and prices. no bad experiences or problems using this company and after recommendations from my numerous transaction... See more

Company replied

Rated 5 out of 5 stars

Great company, been using them since 2020 and the Covid pandemic closed my usual supplier,order on line and generally the products here the next day. Even when products not available, they let you kno... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

Written by the company

Super E-cig was Est 2012, we have a huge range of Eliquid flavours, vape kits, tanks, pod systems, coils and vape accessories to choose from. We aim to sell the highest quality products at the lowest price possible!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,660)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop

Great shop! Staff are fantastic, all know their stuff when it comes to vapes. Extremely helpful and patient

June 19, 2025
Unprompted review
Rated 4 out of 5 stars

burning out coils

Recently I have noticed that the coils for my Aspire Pockex, are burning out within two days, which is too quick. Apart from that, I have ordered oils, and as usual they came within the two days for mailed products, from you

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Experience Every…

Absolutely Fantastic Experience Every Time!

Super Ecig is hands down one of the best shops I’ve ever been to. The staff are all incredibly friendly, helpful, and just genuinely lovely people. Whether you're new to vaping or know exactly what you're after, they make you feel welcome and go out of their way to help. It’s rare to find such consistently great service — they’re knowledgeable, patient, and never pushy. You always leave with exactly what you need and a smile on your face. Highly recommend!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Finally decided its time to switch to vapes and I was recommended Super E-cig, their website is clean and very easy to navigate so I had my basket completed within 15 or so minutes. The tank I had selected was out of stock and the company got in touch to say they had a different colour or if I wanted a refund which I think is amazing representation to the company and lovely customer service. I would recommend this website to anyone and everyone.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Goblin snot

Was lovely to see Jill with a lovely smile above and beyond service always happy to help and service is above and beyond had goblin snot so was even happier .

April 2, 2025
Unprompted review

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