Superkeukens - Amsterdam Reviews 16

they took the wrong measurements, then delivered the wrong countertop, a work done and redone multiple times and they just can’t get it right. in multiple months the experience is getting absurdly frustrating, with a customer care that gives nothing more than excuses and acts like it’s not even their fault (?) and the client is the only one paying the price for their incompetence. there are surely a lot of companies worth of your money more that such an unprofessional one.

If I could give zero stars, I would. They are an absolute nightmare.
We ordered our kitchen in July 2024, expecting a smooth process from a supposedly reputable company. Instead, it has been nothing but stress, delays, and incompetence, and now in mid-February 2025, we STILL do not have a fully installed kitchen.

What went wrong? Everything.

Our original delivery date was October 18th, 2024. When the kitchen arrived, it was incomplete, with missing and incorrect parts, making installation impossible.
The worktop has been delivered incorrectly THREE times: wrong sizes, damaged pieces, and after all this time, we are now being told that the worktop we ordered in July CANNOT EVEN BE PRODUCED because their supplier does not have the correct equipment. It took them SIX MONTHS from delivery date to figure this out?! For a kitchen ordered in JULY 2024?!
Now, in mid-February 2025, we still don’t have a confirmed delivery date for the correct countertop.

Other issues, like a misaligned stove, fridge/freezer doors that don’t close properly, and a damaged fridge drawer, were reported in October but were only looked at by the store manager at the end of January 2025. That’s more than three months of chasing for basic service. And these issues are STILL NOT FIXED.

The worst part?

They take zero accountability. Every delay is blamed on their suppliers instead of taking responsibility and actively fixing the situation.

Communication is horrible, we have had to follow up constantly, only to receive vague answers and empty promises. No one from their back office also never follows up with the suppliers until we call to get updates ourselves. We are exhausted.

We have been living with boxes everywhere, unable to set up our home properly for nearly FIVE months because of their repeated failures.

They offered a measly €500 compensation for a €10,000 kitchen that has caused months of disruption. That’s insulting. We expected a functioning kitchen, delivered and installed correctly, not months of frustration, wasted time, and chasing a company that clearly does not care about its customers.

My advice? Stay far away. If you want a company that actually delivers what you pay for, on time and without endless excuses, go somewhere else.