SuperLightingLED Reviews 125

Absolutely fantastic experience! Since the beginning of my experience they have been so transparent and open to helping me out however they can! Shipping was so fast and free for my order everything was amazing. Everything arrived intact and and 2 days faster than intended. So happy with this experience! Would recommend to whoever needs leds or anything related to that!!!!

Just like many other customers have complained, they will *not* refund you if issues arise after payment.
I ordered a remote wish was labeled on their website as a Zigbee remote, but what I received was a RF remote, not a Zigbee one. There is no mention of the word “Zigbee” on the product I received, its packaging, its instructions or even the manufacturer’s website.
But their support insists that there is no wrongdoing on their part and the product is properly described on their website.
They use the fact that they are located in china as a “shield” to pray on customers who don’t fully research products listed on their website.
So, just like many other customers have said here: make sure you know what you’re buying before paying.
Oh, also expect long delays and them forgetting you’ve placed an order, but that’s not a problem compared to scamming and theft.

I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to replace the LED strip at no cost to me. Violet was very pleasant to deal with. The correspondence takes about 24 hours with each email. That might be due to the time difference. I will do business with them in the future.

Always great customer service :) Thank you, Violet!

Very good products and fast shipping.
Daisy in support has always been very helpful and responds in a timely fashion.
Glad to have found SuperlightingLED

Great Communication
An Service...

I have been using Superlighting for some time now. The products are great. very professional and UL listed.
This time, I was placing a large order and needed to do a lot of prior testing.
Daisy helped me for many months to do all the testing while I changed time and time again. She was very patient and helpful. Thank you

This supplier has a very good selection of LED strip lights.
I was able to find the product I needed—one that met my specific specifications—which had been difficult to find with other suppliers.

1st issue is they didn't have everything in stock and wouldn't refund unless I agreed to pay them the PayPal fees for items they didn't ship. I told them we do refunds for our customers all the time and PayPal refunds us the fees. So send back what we paid for those items.
2nd issue is one of the items they did send were wrong side throw leds. We had a long conversation before hand and double checked with them what we needed. We clearly ordered with out resistors and they sent the ones with. I'm fine to return but they would need to send a call tag and pay for the return. And supply the import documents to do this. They have closed for China new year and don't respond to my texts or emails.

Update: Yes they did refund the money charged for missing items and items not correctly sent. They were not at all cooperative. took months and a lot of waisted time insisting I needed to return the items at my cost. The thread with them is very long.... same things over and over. Even held $ for items not shipped. The confusion is their website. SuperLighting use SKUs for every item, keep your inventory up to date and none of this would have happened. Won't be buying from them again.

We’ve had the pleasure of doing business with SuperLightingLED on several occasions. I’d especially like to highlight Violet, whose prompt and helpful responses made a real difference.
Not only was the service excellent, but the delivery also arrived much sooner than expected. I look forward to our continued partnership!

Great response to our Technical Questions! Keep up the great work Super Lighting LED.

What a headache this company is to order from. Nothing wrong with my products I ordered, but I would recommend going through a different company.

The team at SuperLightingLED was incredibly helpful and professional. They provided consistent communication and all items arrived as expected and in a timely fashion. I will give them my business again!

Great products and great customer care.

We are growing as a company and have been struggling to find vendors and suppliers that are willing to work with us us and some of it silly questions. Daisy recently helped one of my employees and it made us realize that this is the kind of sillier we’ve been looking for this entire time. Excellent service A+++!

Fantastic service from Daisy at SuperLightingLED! Friendly, knowledgeable, responsive, and genuinely caring. She solved my issue quickly, exceeded expectations, and made the entire experience smooth and delightful overall outstanding support.

No delivery after 35 days - no contact, no nothing.

Edit: Got contacted about my order and it seems like things are moving now.

I've been ordering from SuperLightingLED for the past two years. They always deliver materials on time and to spec. I've customized nearly every order, and their customization is always correct and very affordable. Their website is very difficult to navigate, but if you email them they respond very quickly.

I haven't had any failure issues so far. Although we typically use these for shorter term installations for scenic lighting

Great products and amazing customer service.

This company always does a great job. Packages are always packed well, zero damage upon arrival. All shipments are prompt. I always trust that I will get what I ordered quickly.