superops.ai Reviews 4

Just for reference, 8 people called in this morning and SuperOps was able to remote into them..........................0 times

We logged into Action1 and it works right away.

I’ve been running SuperOps in a real MSP environment for the past 3–4 months, and I finally organized all the notes I’ve been tracking.
Quick note: I did use AI to help structure this—but every point below is based on real usage and repeat issues I’ve personally seen. Every line has been inspected and all issues still exist in 2026 April.
I genuinely wanted this platform to work… but I’m at the point where I can’t ignore the pattern anymore.

TL;DR ACTION1.com does 99.999999% of what SuperOps does but free of cost, AND it works. I have never paid a dollar to Action1 ever. This morning I had 8 people call in, none of us were able to remote into the computers with SuperOps. Literally 100% of the time. We logged into Action1, the remote access started working RIGHT AWAY. All these clients have 1Gbps fiber internet.

We paid $179 for their Monthly plan every month
What I’m consistently running into:
Remote Access (Ongoing Reliability Issues)
Click “connect” and it’s a gamble.
Maybe 30–40% success rate.
The rest of the time:
It fails
It hangs
Or throws an error for no clear reason
Remote Access (New Device Delay – Huge Problem)
This one drives me crazy.
When you install the agent on a new machine, you can’t remote in right away.
You’re waiting anywhere from:
30 minutes
to a couple of hours
…before remote access actually works.
That completely breaks onboarding and support workflows.
For comparison: with Action1, I can install the agent and remote into the machine within seconds. No waiting, no guessing.
That’s the level of responsiveness I expected here.
Patch Management
Approve patches → wait → nothing.
After weeks:
Maybe 30–40% install
The rest just sit there
No clarity, no confidence.
Scripts / Automation (Biggest Issue)
You run a script… and it just doesn’t run.
Instead:
It executes 24–48 hours later
Or sits there with no clear status
Occasionally runs instantly—but that’s rare
You cannot rely on automation with that kind of inconsistency.
Alerts / Monitoring
Alerts don’t show where expected
They appear in one module but not another
Clicking into tickets can make them disappear
I’ve had alerts trigger and then basically lose visibility.
Policies / Config
Policies don’t consistently apply
Changes don’t reflect properly
You’re never 100% sure something actually deployed
General Experience
UI looks polished, but behavior is inconsistent
Same action → different results
Random slowness
Constant need to double-check everything
I’ve spent more time verifying the tool than trusting it.
The part I can’t ignore:
This is ~$179 per user.
At that price, core functions should be dependable:
Remote access
Patch management
Scripting
Alerting
Right now, all of those feel inconsistent.
I’m not posting this just to complain—I actually wanted to standardize on this.
But after months of tracking real-world performance, I can’t justify it.
For context, tools like Action1 have been far more responsive in my experience (especially around instant remote access and execution).
Curious what others are seeing:
Same issues?
Stable setups I’m missing?
Or is everyone just working around this quietly?
Because right now, I’m seriously considering moving everything off.

If you’re an MSP considering SuperOps — please read this.

I canceled my subscription over 12 months ago, yet they have continued billing me. Each time I reach out, I’m told “don’t worry, you won’t be billed again”… and yet the charges keep coming.

At this point, I’m out nearly $1,500.

Beyond the billing issues, I also found their RMM platform wasn’t robust enough to properly support an MSP environment.

As business owners, we rely on vendors to operate with integrity. We shouldn’t have to chase refunds or worry about being charged after cancellation — especially from companies serving our industry.

I’m sharing this as a warning to other MSPs:
Be cautious before choosing SuperOps.

Pricing. They are just greedy. Support is amazing (or was while I used their product). I've been off their platform for over a year and have no regrets. They did offer me a lot more endpoints for the same price, but it wasn't enough, and by the time we had purchased their add-on packs of 150 endpoints to get to the number we needed, it priced it up way more than Syncro, which, in my mind, is a slightly better product. But they also got greedy. I use neither now. I have found a much better product than both of these.

The worst out of box experience.

This system is a nightmare to set up and you will spend at least 2 to 4 months just to configure and get the basics going.

You end up spending more time setting the system up than you do supporting your customers.

Also costs more than other vendors and their out of box experience is far superior.