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Super Payments Reviews 1,470

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service easy to use for payments and orders, appreciating the quick response times and excellent customer service. People frequently highlight the helpfulness and politeness of the support team, with some noting that issues were resolved swiftly and efficiently. The platform is also praised for offering cashback and installment payment options, making purchases more affordable and convenient. However, some customers experienced issues with payments not completing or funds being deducted without a confirmed order, leading to confusion and stress. There were also instances where people felt misled about being signed up for the service or encountered difficulties with order tracking and customer support responsiveness for specific problems. Additionally, some reviewers reported issues with payments being declined by banks or confusion regarding outstanding balances and transaction details.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some finding the system confusing at checkout and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Response time

Customers consistently note positive experiences with response times, appreciating prompt replies,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy to deal with and if you have an issue they are quick to respond.

Company replied

Rated 5 out of 5 stars

I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more

Company replied

Rated 5 out of 5 stars

Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more

Company replied

Rated 5 out of 5 stars

I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more

Company replied


Company details

  1. Payment Service

About Super Payments

Written by the company



Welcome to Super

We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers.

Over 2.5 million people have already used Super to pay and save in the UK.

Learn more at superpayments.com:

Get started
Start saving with Rewards from your favourite brands today.

Download Super
Why Super?

Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.

✅ Shoppers earn Rewards, money off their next purchase with the same brand.

Amazing brands, spanning all retail industries.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

So first used super payments 2 weeks…

So first used super payments 2 weeks ago via a web site I use regularly. Setup account, made payment and then couldn't log in. For 2 weeks every time I try to login, it keeps telling me that I've been selected for checks and someone will contact me. Service is terrible and won't be using again

January 29, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're sorry to hear this Andrew! Can you please contact our team with your mobile number and email address so they can look into this for you? We look forward to hearing from you.

Rated 5 out of 5 stars

Easy to use

Easy to use, the option came up when i was buying online Temple Spa. When you choose it on the payment page you automatically get a saving of 2 or 3 pounds to use against your next purchase. There are no strings attached.

February 7, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for taking the time to share your experience here and summarising Super so well, Karen! We're delighted to hear you enjoy using us as a payment option. 😊

Rated 5 out of 5 stars

I wasn’t sure what to expect when I…

I wasn’t sure what to expect when I first used this app but I’ve used it a few times now it’s quite strange forward you get a discount which is used off your next purchase and the company you use won’t be charged by the bank for you using your card. So I know I’m helping a small company survive in this crazy country we living in at min.

February 7, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for such a wonderful review and summarising Super so perfectly, Shirley! Super was created so we can offer free payments to businesses forever and more rewarding shopping so that everyone wins. 🎊

Rated 5 out of 5 stars

It was quick and easy and the bonus of…

It was quick and easy and the bonus of getting money off. WIN WIN

February 7, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're glad you agree, Val! Thank you so much for taking the time to leave us a review and giving us 5 stars. 🤩

Rated 5 out of 5 stars

about my order

thank you for my last order last week or two weeks ago when I brought anything from you.

thanks Zackery De La Mare

January 29, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you for providing us with your 5 stars, Zackery! 💫

Rated 5 out of 5 stars

Back for my 2nd order

This is my 2nd order as I found the Company excellent to deal with. Their Customer Services is excellent and very fast in replying.

February 6, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your 5 star review, Philip! We're grateful to receive such kind words. 🤗

Rated 3 out of 5 stars

Only a benefit if a frequent user of a member store

Great if you are a frequent user of a particular shop that uses Super Payments. Had not appreciated cash rewards are not transferable to other shops. As I have finished my purchases with the shop I earned the rewards with, the rewards are effectively worthless. Better to collecting cashback on your credit card and get buyer protection.

Their customer service is very responsive and helpful. Needed them to explain the system and to add a missing reward.

February 6, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you for taking the time to share your experience here and provide such honest feedback, Andrew - we really appreciate it!

Please do not hesitate to get back in touch should you require future assistance. 🙏

Rated 5 out of 5 stars

Really good way and easy way to pay

Really good way and easy way to pay. Get savings I even got something for free using my savings over time. Highly recommend more websites should use this!

February 5, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for taking the time to leave us a 5 star review, Edward! We really appreciate your kind words and recommendation. 💫

Rated 5 out of 5 stars

Easy to use and cash benefits for every…

Easy to use and cash benefits for every purchase. Glad I got the app.

February 2, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

We're glad to have you, Jane! We're delighted to hear you're enjoying Super. Our team remain on hand should you require any support. 🤗

Rated 5 out of 5 stars

Easy to use and generates money off…

Easy to use and generates money off purchases

February 2, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your 5 star review, Michelle! We're really happy to hear you're enjoying the ease of paying with Super and generating cash rewards! 🙌

Rated 5 out of 5 stars

Simply the best

Easy with the app and excellent payments , the best out there .

January 31, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your words of encouragement, Gordon! We really appreciate you taking the time to leave us a 5 star review. 🙏

Rated 5 out of 5 stars

Been using this app for a while…

Been using this app for a while now.very easy to use.very good you get rewards for using it.( fabulous).keep doing what your doing.x

January 31, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for your kind words and 5 stars, Natasha! 😊

Rated 5 out of 5 stars

Been using this company for a few…

Been using this company for a few months and my experience has been A1, cash back rewards make it even more reason to return again and again, I’m so pleased I stumbled across you guys ….. saving the pennies is the name of the game , THANKS ☺️

January 28, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for sharing your experience here and providing us with such kind words, Josie! We're so happy to hear that what we've created is making such a great difference to shopping! 🛍️

Rated 5 out of 5 stars

Excellent encourages me to shop in the same place as I build my discount off purchases!

Excellent service, great rewards which is an incentive, it makes you want to use the same business again! You get repeat discounts; the more you spend the better the discount for the next purchase!

January 27, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Amazing review, Lauren! Thank you so much for taking the time to share your experience and providing us with 5 stars. We're delighted to see that you're a fan of our product and making the most out of those Cash Rewards! 🙌

Rated 5 out of 5 stars

Really good service

Really good service

January 27, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you for your 5 stars, Mark! We're happy to hear you approve of our service. 🙏

Rated 5 out of 5 stars

Lve this site

December 27, 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're happy to hear it, Patsyann! Thank you for taking the time to leave us a 5 star review. ✨

Rated 5 out of 5 stars

Cash back as stated

Easy to use and great cash rewards

January 20, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you for providing us with your 5 stars, Anthony! We're happy to hear you're happy with the ease in paying with Super and of course, the cash rewards! 🤩

Rated 5 out of 5 stars

Love this site

Love this site, rewards every time I spend online with a lot of companies, fast and efficient, always an alert or email 👍👍👍

January 22, 2025
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for leaving us such positive review, Sarah! We're delighted to hear you're making the most out of paying with Super. 💫

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