Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to let you know as a longstanding and regular customer, how very pleased I am with my last purchase from Superpet. It was my monthly order of calci worms for the birds & monkey nuts for the s... See more
Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more
I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more
Company details
Written by the company
Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.
Contact info
Wilverley Road, BH23 3RU, Christchurch, United Kingdom
- 01202 483797
- Sales@superpet.co.uk
- superpet.co.uk
3.9
Great
794 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Easy to order online. Well packaged and quick delivery. Highly recommended for quality and service.
October 25, 2024
Great company offering a range of pet food
Great range of products at reasonable prices. Great quality too! Deliverey can sometimes be slow, but not always and it is free. Great that they have a loyalty scheme, especially when you are spending a lot of money on pet food!
October 31, 2024
Unprompted review
Superpet's subscription service is fab
I've been using Superpet's subscription service for 6months now for my elder dogs' joint support supplement. It always arrives on time and is a great price. Can't fault the service at all, really pleased with how easy it makes it to make sure I keep on top of remembering to give my dog the supplement he needs
October 27, 2024
Unprompted review
Good service and products
Good service and the birds loved the calciworms so we are ordering more!
April 20, 2024
Unprompted review
Faultless
I have been buying my specialist dog food for my German Shepherd, from Superpet for a while now and I have nothing but positive comments. I am disabled and Harvey has Crohns so being able to order and receive reliable deliveries on time for him, especially as it isn’t available in a lot of places, even if I could get out, is of paramount importance to me. You’ve never let me down and the food is well packaged, delivered by a reliable courier and I always receive updates about when it is arriving. I wish more companies worked as seamlessly as you. Thank you 🐾🐾
October 14, 2024
Unprompted review
Purchased Calciworms...Good value for…
Purchased Calciworms...Good value for money as usual, great service and quick delivery. My 'go to' supplier every couple of months. Definitely recommend.
September 24, 2024
Brilliant company to use
Brilliant company to use, ordering from the website is easy, everything clear to search for and find. Fast delivery. Always use Superpet for my pet supplies.
October 6, 2024
Unprompted review
always deliver promptly
September 24, 2024
Value for money and quick delivery
September 24, 2024
Great pet food at a competitive rate
Great pet food at a competitive rate. Quick delivery and easy transaction. I am a regular, returning customer!
September 24, 2024
Brilliant price
September 24, 2024
Came quickly.
September 24, 2024
Easy to navigate the web page
Easy to navigate the web page and ordering was easy , products are first class
September 27, 2024
Unprompted review
Dreadful customer service
Avoid buying from this company. I bought 'Stool-Eze' for my DOG from their amazon site. They sent the product for CATS. Amazon do not have a returns policy for this product. I contacted the company via amazon messaging, Superpet requested a pic of the product and the packaging. (I noticed that a staff member had stamped a smiley face 'Jane' as having picked and dispatched the wrong goods) As the packaging was in a full bin liner, out ready for the bin men, I wasn't able to retrieve it. I am disabled and my neighbour put out our bins. I messaged Superpet who then repeated the demand for the packaging. Since then, despite further requests, complete silence. Dreadful customer service for £6.51.....
September 18, 2024
Unprompted review
Reply from Superpet Limited
Hi Marty,
I am afraid our services for our Website and Amazon are run differently. This Trust pilot is for our direct customers on Superpet.co.uk not Amazon. Amazon have their own review system. Please contact us through Amazon.
Superpet Team,
Very straightforward to find the items…
Very straightforward to find the items I was looking for and the various order options. Order arrived very quickly and was well packaged.
September 13, 2024
Unprompted review
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