Superprof Canada Reviews 1,569

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the platform's user-friendliness, noting its intuitive design and smooth operation. Many appreciate the wide selection of tutors available across various subjects, making it easy to find suitable instructors. People also praise the platform for effectively connecting them with motivated students and for simplifying the process of managing schedules and communication. However, some customers were dissatisfied with the pricing structure, specifically mentioning a recurring monthly fee that was not always clearly communicated upfront. Additionally, some users experienced issues with the website's functionality, finding it frustrating to navigate or encountering problems with the login process. There were also occasional reports of tutors being unresponsive or unprepared, leading to negative experiences for a few individuals.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers appreciate the platform for connecting them... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the platform's ease of use,... See more

Staff

People report ambiguous experiences with staff. While many customers praise tutors for being patient,... See more

Website

Users describe ambiguous interactions with the website. While many reviewers find the platform solid,... See more

Price

Clients share negative opinions on price, with many expressing dissatisfaction over hidden fees and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged $49 a month just registering on the site, which was charged to me without my knowledge. There was never a clear notification explanation about this fee. Update: the charge has been... See more

Company replied

Rated 4 out of 5 stars

This is a very useful program for making the connections between Student and Tutor. Nearly all features are effective. Yet one issue is that the login process is convoluted- wouldn’t an app be more... See more

Rated 4 out of 5 stars

Overall it’s okay it’s just I wish the client service could be more efficient. The tutors are overall great, but do be careful because there ARE suspicious people out there too.

Rated 4 out of 5 stars

Here's a rephrased version: Thanks so much for all your support this year! Wishing you an amazing 2026, filled with success and growth. Looking forward to seeing what the future brings! 😊.


Company details

  1. Educational Institution

Information provided by various external sources

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Superprof has many options for tutors

Superprof has many options for tutors. Also very helpful when the first tutor I requested declined my request. The only thing that was disappointing is that there are no tutors in my area for in person lessons.

February 9, 2026
Rated 3 out of 5 stars

For the mot part it does what it says…

For the mot part it does what it says it does, and there are some very qualified tutors on there.

The website, though, is very frustrating to use. It consistently shows you people way outside of the parameters you filtered for, and it's really easy to lose your search altogether and have to start again.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Experience

Literally, I just created an account and place my Ads, traffic came in on it own. Although I am seeing less traffic now but at least I am grateful for a platform like this

February 2, 2026
Rated 5 out of 5 stars

Great site

Site was easy to use, lots of options for subjects and tutors. Details given on the tutor (location, expertise, price, availability) clear and concise in their profile.

November 3, 2025
Rated 1 out of 5 stars

Terrible experience

I signed up, to the website, my bank.card was charged $58.00, and I was assigned to a.tutor called Ademola.
ADEMOLA the Tutor, confirmed.his availability to teach me.on the following day at specific time.
The day of the appointment, Ademola didn't.call ,msg.or.sent an email.
Since.my.card was charged, I decided to.call Ademola , inquiring his whereabouts.
Ademola informed that was.driving.on a highway, unable to.talk, however would called me.when reached his destination.
I.waited ,.again, for about 30 to 45.minutes, however Ademola didn't call as he promised
Again , I reached out.to.him once again, inquiring the reason was not available for.tutoring , when he already charged my card.
Ademola mentioned that I had.to pay him, before start tutoring..I was speechless..I informed Ademola that my bank card was charged $58 and he still wanted me.to.pay? ..I was the.one.calling.him, following up.with him .
I refund to.pay again, .it.was a scam.
I.filled a.complaint to have my money refund , however they never returned my money.
I strongly do not.recommend this site.it.is a scam.

January 6, 2026
Unprompted review
Superprof Canada logo

Reply from Superprof Canada

Hi,

We are extremely sorry to hear about this unfortunate experience.

In order for our team to conduct an investigation, could you please reply to our request for more information through Trustpilot or contact our support team at hellocanada@superprof.com?

We apologise for any inconvenience caused, and we look forward to hearing from you to resolve this issue.

Best regards,

Rated 5 out of 5 stars

Superprof, the best teacher platform

Superprof is a trustworthy and well-organized teaching platform. They pay tutors on time (I always receive my money at the end of each month) and actively help them get students through strong visibility and an easy-to-use system. Thanks to their reliability and real support for tutors, Superprof is a platform you can confidently work with.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, I could quickly find my tutor. And I’m feeling safe paying with this app. The tutors here are very professional.

January 15, 2026
Rated 3 out of 5 stars

Difficulty Cancelling Lessons When Teachers Decline the Request

I’ve recently encountered a recurring issue on the platform. Some teachers contact me to say they cannot offer lessons in French or at the university level, yet the lesson still appears as “booked” on their side. Since they are the ones who decide not to proceed, it becomes complicated for me as a student because the system doesn’t allow me to cancel the request.
For example, Prof. Ali informed me that he couldn’t provide the lesson, but the booking still went through from his side. I’m then left unable to cancel or close the request, which creates confusion and delays.
It would be very helpful if the platform allowed students to cancel in these situations, or if teachers could decline the request directly so that the booking doesn’t remain active.

January 13, 2026
Superprof Canada logo

Reply from Superprof Canada

Hi Mary,

Thank you for your feedback. I'm sorry to hear about this situation and for the fact that you were not aware that lessons can be flagged through the website, in case anything arises.

Information about lesson management can be found in our help center, on our chat with the Super Ai bot, or with our team by email at hellocanada@superprof.com

Please don't hesitate to contact us if you need any assistance.

Best regards,

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