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Review summary

Created with AI, based on recent reviews

Evaluating 1,610 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating its intuitive interface for connecting with students and managing lessons. Many users highlight the flexibility and convenience it offers for both tutors and students, making it a useful tool for finding and providing educational services. However, some people were dissatisfied with the payment system and pricing. They reported unexpected charges, particularly a monthly subscription fee that was not clearly communicated, leading to frustration and a feeling of being misled. Additionally, some found the overall cost of finding a tutor to be high, especially when combined with tutor fees.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the platform for connecting them with students... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the platform for being easy to... See more

Payment

Clients share negative opinions on payment, primarily due to unclear terms and unexpected charges. Many... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over hidden charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had many lesson requests from Superprof and they continue to support what I'm doing in my field.

Rated 5 out of 5 stars

Working with Superprof has been a wonderful experience. The platform makes it easy to connect with motivated students, and the flexibility allows me to teach in a comfortable and effective way. I trul... See more

Rated 5 out of 5 stars

It is an amazing site for both students and teachers! I have found amazing students as well as tutors for my children. I have received good support as a teacher and students get help anytime. I strong... See more


3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m having a great experience with…

I’m having a great experience with Superprof as a teacher.
I get to meet wonderful people who and help them make their dreams come true.
I’m incredibly lucky to be part of Superprof community and educate people with passion, dedication and love towards learning ~

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

As a tutor

As a tutor, my experience with SuperProf has been overwhelmingly positive. The platform makes it easy to connect with motivated students who are genuinely interested in learning and improving their skills. I particularly appreciate the flexibility it offers — I can set my own schedule, define my rates, and tailor lessons to suit each student’s needs.

The profile setup is straightforward, and having the ability to showcase my qualifications, teaching style, and reviews helps attract the right kind of students. Communication through the platform is smooth, allowing me to build a strong rapport with learners even before the first session.

Another major advantage is the variety of subjects and levels represented on SuperProf. Whether working with beginners or more advanced students, I’ve been able to find consistent opportunities to teach and grow as an educator.

Overall, SuperProf provides a supportive environment for tutors to develop their teaching practice while maintaining independence and control over their work. It’s a great platform for anyone looking to share their knowledge and connect with eager learners.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Great support team, and a great amount of students on there. Interface easy to navigate for experienced and inexperienced tutors alike.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Superprof!

Superprof.uk allows me to teach even to Uk students (I am ad italian teacher) and to spread my structural skills to engineering and architecture students of different countries. This is very challenging for me so thank you.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Paid the student fee of £39 to speak to a driving instructor called Wendy who my sister was going to start taking lessons with her aswell the day of my sisters lesson comes round and Wendy is a no show , she deleted her account on here and blocked both me and my sister now me and my sister are both down £150 and now don’t trust anything on this site , this is so unprofessional and a joke makes me think do you have any kind of checks in place or let any scammers on here , and we can’t ever report her as she has vanished of the case if this earth 😡😡😡😡😡

April 23, 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello Shannon,

We're really sorry to hear about your experience.

If a tutor confirmed the lesson but then failed to follow through with scheduling or responding, that’s certainly not the kind of interaction we want on our platform.

Please email us at hello@superprof.com with more details about what happened, and we’ll be happy to look into it for you and take any necessary action.

Thanks for bringing this to our attention.

Kind regards,

Rated 1 out of 5 stars

dont recommend

It didn't state out clearly that I was entitled to a subscription and nor was i told before being charged again , and should you know that 39 pounds should be a not a reasonable price MONTHLY for a tutoring platform and they should be aware of that the majority of the users are students

April 23, 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hi,

We’re sorry to hear about your experience and truly understand how frustrating this must have been.

We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented.

We’re continuously working to improve clarity on our site, and your comments help us do that.

Please do get in touch with our team, if you haven't already done so, and we'll be happy to assist in any way that we can. The team is available 9 - 5, Monday to Friday, and can be contacted via email (hello@superprof.com).

Kind regards,
Superprof

Rated 1 out of 5 stars

Would give 0 if I can.

Would give 0 if I can.
Confusing fees. Makes it seem like you will be charged the tutors fee not their £40 access to a directory fee (ridiculous)? Not even heard back from the tutor. Avoid like the plague. Just use Google for free.

April 23, 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello Max,

We appreciate you taking the time to share your feedback with us.

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.

It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.

In case something didn't go according to plan with the tutor that you did connect with, our customer support team is here to help, please don't hesitate to contact us again at hello@superprof.com.

Regards,
Team Superprof

Rated 1 out of 5 stars

they are crooks operating under the guide of a proper service

This website should be avoided. It is totally unfair, you have to pay a full lesson fee to find a tutor/coach, and then if they accept you get charged immediately even if the location / or something doesn't suit you with the lesson. They then use this to start a subscription and charge you monthly! I hadn't realised I was being charged and I have wasted £215 on a subscription I haven't been using and no lessons provided. I should have realised earlier but I do feel this website is intentionally misleading and geared towards money rather than the service provided and I have seen other reviews feel the same way. Completely unfair, unclear with a system designed to confuse and take your money.

April 23, 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello Eloise,

Thank you for sharing your comments with us here.

We are sorry to hear that our service fees were not clear to you at the moment of subscribing.

All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.

In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.

In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, hello@superprof.com.

Regards,
Superprof UK

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