Superprof France Reviews 

10,219
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

The majority of the teachers seem to be students or people wanting short term work. They tend to be available for a couple of lessons but go back to university or find a job. Then they are no longer... See more

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Rated 5 out of 5 stars

I have been teaching on SuperProf for quite some time now and my experience has been very positive. I'm able to get a large variety of students and meet many interesting people. I'm able to be very au... See more

Rated 5 out of 5 stars

For me Superprof has been a useful way to meet new students, although most of them do not reply after the first message. I think this platform offers a free, safe interactive way for teachers to ad... See more

Rated 5 out of 5 stars

Thank you SuperProf! Your platform is truly excellent in connecting students with their future profs. In the 3 years that I've been an English Prof with you, I've been contacted by many students. S... See more

Company details

  1. Educational Institution

Written by the company

La plus grande communauté de professeurs passionnés dans plus de 1200 matières ! Que ce soit en soutien scolaire, maths, français, guitare, sport, Superprof vous aidera à trouver la perle rare et découvrir, ou partager votre passion !


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4.2

Great

TrustScore 4 out of 5

10K reviews

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4.2

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(10,219)

1,887 reviews in the last 12 months

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Rated 4 out of 5 stars

Lots of choice

They managed to gather such a big number of professional mentors in one platform, which is insane! Though, the prices recently started to get higher and higher. Maybe mentors talk with one another and decided to raise the prices at the same time?? Can’t really tell, but that would be bad… I’m attending a piano lessons right now, she is super welcoming and helpful.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best teaching site out there!

In honesty this site changed my life, connecting me with students that became lifelong connections. It’s rewarding to empower others with skills and knowledge.
With premium you get increased visibility and the tutor earns every penny of the hourly fee. Any time I have had an issue they have provided incredibly timely, professional and ethical support. It’s available around the world, and I’m always recommending to my friends, family and colleagues to share their skills and passion.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you SuperProf!

Thank you SuperProf!
Your platform is truly excellent in connecting students with their future profs. In the 3 years that I've been an English Prof with you, I've been contacted by many students. Several are still taking classes with me today.
I'm proud to be an active member of SuperProf!
And I wish all of your team continued success.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

This platform has never disappointed

This platform has never disappointed. Their response time is off the charts, friendly and efficient whatever is needed. I recommended it to a colleague recently and they found lots of students in very little time, very satisfied.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Superprof is an excellent platform

Superprof is an excellent platform for teachers to be found by potential students. I've been using it for 6 years and it saved my life during the Covid pandemic because I wasn't able to continue working as a portrait photographer during the lockdowns. These days, I have seen a decline in requests from potential students for English lessons, but that is due to the rise of AI and not a fault of the site. I hope that the platform will expand more into the international market, as I would love to attract more students from outside of France. Superprof customer service is very responsive and the team continues to add new functionality to the platform. I highly recommend Superprof!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Besides having opportunities to share…

Besides having opportunities to share my knowledge of English to students, it's very enriching to be able to help them succeed in their objectives: concours, exams, interviews, professional carrer, etc. Thanks to the Superprof. The team is professional and helpful when needed.

August 20, 2025
Rated 5 out of 5 stars

Useful, free and safe platform for teachers

For me Superprof has been a useful way to meet new students, although most of them do not reply after the first message.
I think this platform offers a free, safe interactive way for teachers to advertise their services.
Hoping this site will remain the same in the future, so far I am glad for all the exchange I got to have through their platform.

August 25, 2025
Unprompted review
Rated 4 out of 5 stars

Great Platform

I have found some great students as a teacher on Superprof. I think it is very useful and quite easy to use. My only negative is that membership is a little expensive

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have paid €152for one hour mathematics …

I have paid for one hour mathematic lesson, 152euro, 35 euro to the teacher plus 39 to the organisation. If it not was enough, the charged me after 2 times more 39, then 78 euro. I did not read any where that you get like a kind of subscription, for 39 euro a month!!! I DID NOT KNOW THAT AND of course I DID NOT WANT IT, FOR ONE LESSON EVEN LESS... Try to call the organisation, can not find any telefone number... and everything was in frans... I try to look for the Nederlands company and I get a company with exact sane name ehere many people call wirh the same problem. The woman in the telefone explain that many others have called before. I WANT MY 78 EUROS BACK AND THE ONLY WAY IFIND TO CONTACT THIS COMPANY WAS A EMAIL ADDRESS IN FRANS... Still no answer! Really BAD!!! 152 for some that really 35 euro was for the teacher!! A shame!

June 12, 2025
Unprompted review
Superprof France logo

Reply from Superprof France

Hello,

Thank you for sharing your experience. From the details you mention, it seems your lesson took place on one of our international platforms, as we are present in more than 60 countries. However, Superprof is indeed a French company, and all our teams are based in France.

Regarding your concern, the €39 you mention corresponds to the Student Pass. This is a monthly subscription that allows you to contact as many teachers as you wish in more than 1,000 subjects, exchange freely with them, and benefit from our customer service support until you find the right teacher for you. The subscription is clearly indicated before payment.

We answer all emails in less than 48 hours. If you have just sent yours, you will receive a reply very soon. If not, it’s possible the email was sent to the wrong address. You can write directly to me at servicequalite@superprof.com, and I will personally check your situation.

Best regards,

Rated 1 out of 5 stars

Unfair to Tutors – Poor Support, Withheld Payments, and Flawed Platform

I strongly advise tutors to think twice before joining SuperProf. My experience has been deeply frustrating and disappointing.
1. Unfair Account Deletion & Payment Seizure – They can delete tutor accounts without any valid explanation and take the remaining balance in your account. This happened to me despite having completed sessions and positive feedback.
2. Poor Teaching Tools – Their built-in whiteboard is extremely basic. It doesn’t allow you to see students and often forces you to rely on external links or third-party platforms just to run a proper session.
3. Withheld Payments Despite Proof – Even if you deliver a session and the student later claims it didn’t happen, SuperProf will hold your payment indefinitely, no matter how much proof you provide. I shared screenshots showing the student in the online classroom during the lesson, yet they still refused to release my payment.
4. One-Sided Support – The platform always sides with students, not tutors. I was even harassed by a student’s parent, but the student’s account was never suspended. Meanwhile, my account was penalized without fair investigation.

Tutors are the backbone of their business, yet SuperProf’s actions make it clear that they prioritize revenue from students over fairness or supporting their educators. This is not how a professional teaching platform should operate.

August 12, 2025
Unprompted review
Superprof France logo

Reply from Superprof France

Hello,

Thank you for sharing your feedback.

From the details you mention, it appears that your experience relates to the Superprof platform in the United States, not to Superprof France. While we are present in more than 60 countries, each platform is managed separately, and the Trustpilot France page is intended for reviews about the French service.

After checking your case, we can confirm that your account is still active. It has not been deleted, and no funds have been seized. The reason for the delay in your payment was that the student reported an issue with the lesson, which triggered a verification process. Our teams replied to you and, once the review was completed, the payment for the class was released. We apply these procedures equally to both tutors and students to ensure security and fairness for all.

As for the teaching tools, our built-in whiteboard is intentionally simple, but tutors remain free to use external platforms if they need more advanced features.

If you have any further questions, we invite you to reply to my colleagues by email.

Best regards,

Rated 1 out of 5 stars

Attention prélèvement frauduleux et des…

Attention prélèvement frauduleux et des profs d'anglais qui dise TANK YOU sans accent ?!

August 6, 2025
Unprompted review
Superprof France logo

Reply from Superprof France

Bonjour,

Nous prenons bien en compte votre retour.

Le prélèvement mentionné correspond généralement au Pass Élève, un abonnement mensuel qui permet de contacter les professeurs via la plateforme.

S’il ne vous semble pas justifié ou si vous avez besoin de précisions, nous vous invitons à nous écrire à l’adresse servicequalite@superprof.com, afin que nous puissions examiner votre dossier plus en détail.

Enfin, si vous avez rencontré un problème avec un professeur, n’hésitez pas à nous en faire part : vos retours nous aident à améliorer la qualité du service.

Bien à vous,

L’équipe Superprof

Rated 1 out of 5 stars

I have been a premium member since the…

I have been a premium member since the beginning. At that time the platform name was not Superprof. Today I am really disappointed. To begin, after accepting students, they are not obliged to answer. The platform no longer verifies what students do. About superprof payment system, the platform doesn’t work correctly. Payments done through the platform are blocked for days. Superprof lies sending messages and emails and saying that the transfer has been done, but it is not true. Don’t use superprof for payments, they are not to be trusted. As soon as I find another platform, I will cancel my subscription.

August 1, 2025
Unprompted review
Superprof France logo

Reply from Superprof France

Hello,

We’re sorry to read your feedback, especially as you’ve been with us since the beginning.

Our team is constantly working to improve the platform and support both students and teachers in the best way possible. Regarding payments, if you’ve encountered any delays or discrepancies, we encourage you to contact us directly so we can investigate and assist you.

We would truly appreciate the opportunity to review your situation and help resolve any ongoing issues. Please feel free to reach out at servicequalite@superprof.com.

Best regards,

The Superprof Team

Rated 1 out of 5 stars

Rip-off with no customer service

All went well upon signing, and I had more or less ok experiences with the teachers, but once I wanted to close the subscription, impossible. Written 3 times to the email they have given, written a "recommandée", nothing, they are still billing me. Do not recommend.

May 23, 2025
Unprompted review
Superprof France logo

Reply from Superprof France

Hello,

We're sorry to hear about your experience. Our team is available by email and usually responds within 24 hours, so it's surprising you haven't received a reply.
We'd like to look into your situation and help resolve it as soon as possible. Please reach out again to our team at servicequalite@superprof.com, mentioning your previous attempts, so we can follow up directly.

Kind regards,

The Superprof Team

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