I found the ordering system very easy to use, and I was constantly kept up to date with every step of the process, and even after the item was delivered. I've found the mattress topper to be firmer th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Marshmellow Topper and my two marshmellow pillows! So soft and comfy. I was having a lot of trouble with my hip when sleeping on my side but since having the topper, I have had no problems... See more
Company replied
I ordered a Supersleeper Pro. The ordering was easy, delivery quick and the person on the phone was so lovely and helpful. Sadly, the topper did not suit my body so I rang to organise a return and ref... See more
Company replied
I choose to purchase the marshmallow topper as I have suffered from aching bones whenever I lay down I've tried toppers from every type. This one has let me rest and sleep without the discomfort of a... See more
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Company details
About Super Sleeper Pro™
Written by the company
At Super Sleeper Pro, we’re passionate about helping Australians sleep better, live healthier, and feel more comfortable every day. With a focus on innovation and quality, we offer a curated range of sleep and comfort solutions - from premium mattress toppers and pillows to ergonomic bedding accessories.
We’re proud to be a trusted name in sleep technology, serving thousands of happy customers across Australia. Our commitment to customer satisfaction is at the heart of everything we do, and we strive to provide exceptional service, fast delivery, and ongoing support.
Discover the Super Sleeper Pro difference, where comfort meets quality and better sleep begins.
🇦🇺 Premium Australian Support
Written by the company
- Australian based customer support team
- Sleep easy knowing our Sydney-based support team is on hand to help, whenever you need it. Fast, friendly, and always just a call or message away.
✅ Up to 180 Night Trial
Not loving it? Send it back for a full refund.
Love it or return it - simple! With our Sleep Trial of up to 180 days (depending on the product), you can try Super Sleeper Pro risk-free and see why thousands are already raving.
Contact info
301/209 Oxford St, Bondi Junction 2022, NSW, Australia, Australia
- +61 2 9387 4100
- support@supersleeperpro.com.au
- supersleeperpro.com.au
Sleep just got better.
4.2
Great
780 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my mattress and…
I have not received my mattress and there has been no change to delivery details, no estimated delivery date was given
March 21, 2026
Reply from Super Sleeper Pro™
Thank you for your feedback, and we’re sorry to hear about the delay and lack of updated delivery information regarding your mattress. We understand how frustrating this must be.
Please reach out to our support team so we can look into your order and provide an update as quickly as possible. We’re here to help resolve this for you.
Kind regards,
Super Sleeper Pro
Reply from Super Sleeper Pro™
Thank you for your feedback! We’re so pleased to hear you’re finding it comfortable. We really appreciate you taking the time to share your experience.
Kind regards,
Super Sleeper Pro
Just good service and good products
March 20, 2026
Reply from Super Sleeper Pro™
Thank you for your kind feedback! We’re so pleased to hear you’re happy with our service and products. We really appreciate your support.
Kind regards,
Super Sleeper Pro
Not happy I cannot find a sweet spot
Not happy I cannot find a sweet spot. Still have aching hips.
Delivery was quick.
March 23, 2026
Reply from Super Sleeper Pro™
Thank you for your feedback, and we’re sorry to hear you haven’t been able to find a comfortable sleeping position and are still experiencing aching hips. We understand how important proper support and comfort are, and this isn’t the experience we want for our customers.
We’re glad to hear your delivery was quick, and we appreciate you taking the time to share your experience. If you’d like any assistance or guidance, please feel free to reach out.
Kind regards,
Super Sleeper Pro
I took my Super Sleeper pro off the bed…
I took my Super Sleeper pro off the bed because i’m too short and was having trouble getting into my bed so I bought the marshmallow topper but I don’t like it. It’s not comfortable and I feel like I’m sliding out of bed so I’m going to get somebody to take the feet off my bed and drop it on the floor and put my topper back on my bed I’m 78 years old so hopefully this will work
March 22, 2026
Reply from Super Sleeper Pro™
Thank you for sharing your experience with us, and we’re sorry to hear the Marshmallow topper hasn’t been comfortable for you and that you’ve been having difficulty getting in and out of bed.
It sounds like you’re making thoughtful adjustments to find a setup that works better for you, and we hope lowering the bed and returning to your Super Sleeper Pro topper improves your comfort and safety.
If you need any guidance or further assistance at any stage, please don’t hesitate to reach out—we’re here to help.
Kind regards,
Super Sleeper Pro
Reply from Super Sleeper Pro™
Thanks for your feedback! We’re glad to hear the product is working okay for you.
We understand your comment about the thickness—expectations can vary, especially when shopping online. Your feedback is really helpful and will be shared with our team as we continue to improve our product range and descriptions.
Thanks again for taking the time to leave a review!
Sore sleeper
I purchased a super sleeper pro about 5 years ago and it was that good that I also purchased 2 more about a year later for other beds,I changed from a double bed to a king single about 3 weeks ago so I ordered one for my new bed as it turned out it’s a wave topper not the original super sleeper pro that I first ordered and I have never slept on anything so awful my knees are raised up my hip and lower back are in a dip and my shoulders are raised up like my knees I wake up it takes awhile for me to drag myself out of bed as my back is soooo sore and I wake up with the worse headache I would not recommend them if I could give no stars I would I have giving it about 10 days and cannot sleep on it any longer it such a waste of over $350 I have to throw it in the rubbish as I would not give it to anyone to endure the pain that I have been experiencing
April 11, 2026
Unprompted review
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re really sorry to hear about your experience.
It’s great to know you had such a positive experience with your original Super Sleeper Pro, but we’re disappointed to hear the wave topper hasn’t met your expectations and has caused discomfort. That’s certainly not what we want for our customers.
Comfort can vary between different topper designs, but the issues you’ve described sound very concerning. Please don’t dispose of the product just yet—we’d really like the opportunity to help.
If you can reach out to our support team with your order details, we’ll do our best to find a suitable solution for you, whether that’s an alternative product or another resolution.
Thank you for bringing this to our attention.
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear the product delivered on its promise.
We really appreciate your support and hope to serve you again soon!
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear you’re happy with the quality, easy ordering, and fast delivery.
We really appreciate your support—thanks again for choosing us!
Easy to order online fast and efficient…
Easy to order online fast and efficient delivery to rural town
March 19, 2026
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear ordering online was easy and that your delivery to a rural town was fast and efficient.
We really appreciate your support and hope to serve you again soon!
The sheets are wonderful and probably…
The sheets are wonderful and probably the best fitted sheet ever. It stays in place,
March 17, 2026
Reply from Super Sleeper Pro™
Thanks for your lovely feedback! We’re so glad to hear you’re enjoying the sheets and that the fitted sheet stays perfectly in place.
That’s exactly what we aim for—comfort and a great fit. We really appreciate you taking the time to share your experience!
Thank you so much for our super sleeper…
Thank you so much for our super sleeper it the best sleep my husband and I have had in ages I would recommend everyone to get on
March 16, 2026
Reply from Super Sleeper Pro™
Thank you so much for your wonderful feedback 😊
We’re absolutely thrilled to hear you and your husband are getting your best sleep in ages with the Super Sleeper — that’s amazing! We really appreciate your recommendation and support
Seen advertisement on super sleeper pro…
Seen advertisement on super sleeper pro brought it for my daughter unfortunately she has spinal cancer and has found it wonderful, so soft and very comfortable, thankyou
March 19, 2026
Reply from Super Sleeper Pro™
Thank you so much for sharing this with us 😊
We’re truly sorry to hear about your daughter’s condition, and we’re so glad to hear the Super Sleeper Pro has been bringing her some comfort. That means a lot to us.
Wishing you both all the very best
Best sleep ever best pillows
March 16, 2026
Reply from Super Sleeper Pro™
Thank you so much for your lovely feedback 😊
We’re so happy to hear you’re getting your best sleep ever and loving the pillows — that’s amazing! We really appreciate your support
Reply from Super Sleeper Pro™
Thank you so much 😊
We’re really glad to hear you especially love the pillows — that’s great to hear! We appreciate your support
Super comfy really great Topper
March 16, 2026
Reply from Super Sleeper Pro™
Thank you so much for your lovely feedback 😊
We’re really glad to hear you’re finding the topper super comfy and great! We appreciate your support
It was very comfortable the first week…
It was very comfortable the first week but has seemed to lose its comfort after that
March 19, 2026
Reply from Super Sleeper Pro™
We’re really glad to hear it was very comfortable at first, but sorry to hear it hasn’t stayed that way for you. That’s definitely not what we want. Sometimes adjustment or setup can affect long-term comfort, so it may be worth checking how it’s positioned or rotating it as per the care guide.
If it continues to feel less comfortable, please reach out to our customer support team with your order details and we’ll be happy to help look into it for you
Reply from Super Sleeper Pro™
Thank you so much for your amazing feedback 😊
We’re absolutely thrilled to hear it’s the best topper you’ve ever purchased — that’s fantastic! We really appreciate your support
Pillows are too noisy
Pillows are too noisy, not at all usable.
As soon as you move your head they make a crackle type noise.
Mattress topper is also very noisy when you move.
March 19, 2026
Reply from Super Sleeper Pro™
Thank you for your feedback 😊
We’re sorry to hear you’re experiencing noise with both the pillows and topper — that’s not something we usually hear
We will be sure to pass this feedback on
Mattress Overlay Topper Issue
Hello,
I wanted to share my experience with the mattress overlay topper I purchased over a year ago. Unfortunately, it has proven to be quite disappointing. Despite letting it sit for several days before using it, it has remained lumpy and uncomfortable throughout the year. I even rotate it every time I wash my sheets, but the lumps persist. I wish I had raised this concern sooner, but I’ve decided to get rid of it now.
Thank you
April 9, 2026
Unprompted review
Reply from Super Sleeper Pro™
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with the mattress overlay topper. This is not the level of comfort or quality we aim to provide.
We appreciate you bringing this to our attention and will pass your comments on to our team for review. If you would like any assistance or to discuss this further, please feel free to contact us directly.
Kind regards,
Super Sleeper Pro
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