I found the ordering system very easy to use, and I was constantly kept up to date with every step of the process, and even after the item was delivered. I've found the mattress topper to be firmer th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Marshmellow Topper and my two marshmellow pillows! So soft and comfy. I was having a lot of trouble with my hip when sleeping on my side but since having the topper, I have had no problems... See more
Company replied
I ordered a Supersleeper Pro. The ordering was easy, delivery quick and the person on the phone was so lovely and helpful. Sadly, the topper did not suit my body so I rang to organise a return and ref... See more
Company replied
I choose to purchase the marshmallow topper as I have suffered from aching bones whenever I lay down I've tried toppers from every type. This one has let me rest and sleep without the discomfort of a... See more
Company replied
Company details
About Super Sleeper Pro™
Written by the company
At Super Sleeper Pro, we’re passionate about helping Australians sleep better, live healthier, and feel more comfortable every day. With a focus on innovation and quality, we offer a curated range of sleep and comfort solutions - from premium mattress toppers and pillows to ergonomic bedding accessories.
We’re proud to be a trusted name in sleep technology, serving thousands of happy customers across Australia. Our commitment to customer satisfaction is at the heart of everything we do, and we strive to provide exceptional service, fast delivery, and ongoing support.
Discover the Super Sleeper Pro difference, where comfort meets quality and better sleep begins.
🇦🇺 Premium Australian Support
Written by the company
- Australian based customer support team
- Sleep easy knowing our Sydney-based support team is on hand to help, whenever you need it. Fast, friendly, and always just a call or message away.
✅ Up to 180 Night Trial
Not loving it? Send it back for a full refund.
Love it or return it - simple! With our Sleep Trial of up to 180 days (depending on the product), you can try Super Sleeper Pro risk-free and see why thousands are already raving.
Contact info
301/209 Oxford St, Bondi Junction 2022, NSW, Australia, Australia
- +61 2 9387 4100
- support@supersleeperpro.com.au
- supersleeperpro.com.au
Sleep just got better.
4.2
Great
777 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Wife just loves it!
April 8, 2026
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear your wife loves it.
We really appreciate your support!
Not as soft as advertised and the…
Not as soft as advertised and the pillows arent as good as my old goose feather ones
The delivery took longer as it kept being pushed back but the order process was great
Also, super sleeper and kleva are same company. Very confusing whats being delivered when you purchase products from both company as they and both come on postage as Super sleeper and Kleva!!
April 8, 2026
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear it was easy to buy, delivery was prompt, and that you love them.
We really appreciate your support!
Easy to buy promt delivery love them
April 3, 2026
Reply from Super Sleeper Pro™
Thank you so much 😊
We’re really glad to hear you found it easy to purchase, enjoyed the prompt delivery, and that you love them — we really appreciate your support!
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re sorry to hear about your experience.
This isn’t what we’d expect, especially so soon, and we understand how disappointing it must be to notice dipping and lack of comfort.
Please reach out to our support team with your order details so we can look into this for you and help find a suitable solution. We appreciate you bringing this to our attention.
Gorgeous lovely sleeping on a cloud…
Gorgeous lovely sleeping on a cloud feeling.Love the lot.Thankyou so much.Told many to.❤️🤗❤️
April 7, 2026
Reply from Super Sleeper Pro™
Thanks for your lovely feedback! We’re so glad to hear you’re enjoying that “sleeping on a cloud” feeling.
It’s wonderful to know you love it and have been recommending it to others—we really appreciate your support!
The double doona is wonderful
The double doona is wonderful, very light weight on
my legs but warm. Also, the pillows are marvellous, no more neck pain. Many thanks to you all.
April 28, 2026
Reply from Super Sleeper Pro™
Thanks for your lovely feedback! We’re so glad to hear the doona is warm yet lightweight, and that the pillows are helping with your neck comfort.
It’s great to know you’re enjoying a more comfortable sleep—we really appreciate you sharing your experience!
Kleva & Supersleeper Pro's amazing generosity
I ordered a Supersleeper Pro. The ordering was easy, delivery quick and the person on the phone was so lovely and helpful. Sadly, the topper did not suit my body so I rang to organise a return and refund. Imagine my delighted surprise on being told that I could donate to a charity and still receive a refund!! And Millie was so pleasant to speak with!! How generous of this business. In today's cut throat world, this experience made me very happy. Well done and thank you Millie and staff of Super Sleeper and Kleva.
March 27, 2026
Reply from Super Sleeper Pro™
Thanks for your wonderful feedback! We’re so glad to hear you had such a positive experience with ordering, delivery, and our team—especially Millie.
While we’re sorry the topper didn’t suit you, it’s great to know the return process and donation option made things easier and more meaningful. We’ll be sure to pass your kind words on to Millie and the team.
We really appreciate you taking the time to share your experience—thank you!
marshmellow matress topper
Service and delivery were fantastic cant fault that.
The marshmellow pillows are nice to sleep with, but I am disappointed in the matress topper, advertised as good for hips and joints, but really only good for back sleepers. Not uncomfortable, just no help for side sleeping, feels same as my normal mattress.
April 7, 2026
Reply from Super Sleeper Pro™
Thanks for your feedback! We’re glad to hear you were happy with the service and delivery, and that you’re enjoying the marshmallow pillows.
We’re sorry to hear the mattress topper hasn’t met your expectations, especially for side sleeping. We understand how important proper support is for hips and joints, and your comments are really helpful.
If you’d like, please reach out to our support team and we can see if there are any options or suggestions that may better suit your sleeping style. We appreciate you taking the time to share your experience!
The product ( Pillows )were not of…
The product ( Pillows )were not of quality at all.
The fibre is just normal filler and when you put your head on it you end up with a dent where you had slept all night. Yes I can add more fibre but that's not what buyer is said to believe (Hotel quality not) in your add.
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re sorry to hear the pillows haven’t met your expectations.
We understand how disappointing it is when a product doesn’t match what you were expecting, especially in terms of comfort and support. Your comments about the filling and “hotel quality” feel are important, and we’ll be sure to pass this on to our team.
If you’d like, please reach out to our support team with your order details and we’ll see how we can assist further. We appreciate you taking the time to share your experience.
Happy with Super Sleeper...all good
Happy with Super Sleeper...all good
Quick delivery
Thanks
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear you’re happy with your Super Sleeper and that delivery was quick.
We appreciate your support—thanks again!
Reply from Super Sleeper Pro™
Thanks for your fantastic feedback! We’re so glad to hear you’re loving the sheets.
We really appreciate your support and look forward to having you back again!
Money back guarantee is a joke
Your 120 night money back guarantee is a joke! It will cost me $260 to send back!
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re really sorry to hear your frustration.
We understand how disappointing this must feel, especially when you were expecting the return process to be easier. Return costs can vary depending on the size of the item and location, but we agree it’s an important part of the overall experience.
Please reach out to our support team before arranging anything—we may be able to assist with alternative return options or help find a more suitable solution for you.
Thank you for bringing this to our attention.
Great delivery timeline my marshmallo
Great delivery time, product is amazing. Sleeping is so much more comfortable. My mattress is new but the floating feeling of the topper is fantastic.
April 6, 2026
Reply from Super Sleeper Pro™
Thanks for your fantastic feedback! We’re so glad to hear your order arrived quickly and that you’re loving the product.
It’s great to know the topper is adding that “floating” comfort and making your sleep even better—even on a new mattress. We really appreciate you sharing your experience!
It is so comfortable and for the first…
It is so comfortable and for the first time in a long time I slept the whole night through
April 6, 2026
Reply from Super Sleeper Pro™
Thanks for your lovely feedback! We’re so glad to hear you’re finding it so comfortable and that you were able to sleep through the whole night—that’s fantastic to hear.
We really appreciate you sharing your experience and hope you continue to enjoy many more great nights of sleep!
Extra deep
Extra deep sheets only ones that have properly fitted my new very high mattress and nice to sleep on also
April 6, 2026
Reply from Super Sleeper Pro™
Thanks for your great feedback! We’re so glad to hear the extra deep sheets are fitting your high mattress perfectly.
It’s fantastic to know they’re comfortable to sleep on as well—we really appreciate you sharing your experience!
It is so warm and soft
It is so warm and soft, most welcome at this time of year. There is one downside, however. It makes it hard to get out of bed. Being so cosy, I am enjoying a cup of tea and reading a book, in the warmth of my bed. I would recommend it to anyone who is retired and can be more relaxed with morning routine.
April 6, 2026
Reply from Super Sleeper Pro™
Thanks for your lovely feedback! We’re so glad to hear you’re enjoying the warmth and softness—perfect for this time of year.
Sounds like it’s doing its job a little too well if it’s keeping you cosy in bed with a cup of tea and a good book! We really appreciate your recommendation and you taking the time to share your experience.
Lack of lumbar support made little…
Lack of lumbar support made little difference, expected more from the reviews
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re sorry to hear it hasn’t met your expectations.
We understand how important proper lumbar support is, and it’s disappointing when it doesn’t make the difference you were hoping for. Comfort and support can vary depending on individual needs and the mattress underneath, but we really appreciate you sharing your experience.
If you’d like, please reach out to our support team and we’ll be happy to see if there are any options or suggestions that may help improve your comfort.
Reply from Super Sleeper Pro™
Thanks for your feedback! We’re glad to hear you found the product easy to access and well priced.
We really appreciate your support and hope to serve you again soon!
Not supportive!
I have found the overlay to be less supportive as I had anticipated.
The delivery time was exceptional.
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your feedback! We’re glad to hear your order arrived so quickly.
We’re sorry to hear the overlay hasn’t felt as supportive as you expected. Comfort can vary depending on individual preference and the mattress underneath, but we really appreciate you sharing this with us.
If you’d like, please feel free to reach out to our support team and we’ll be happy to see if there’s anything we can suggest to improve your experience.
excellent service.
April 3, 2026
Reply from Super Sleeper Pro™
Thanks for your review! We’re glad to hear you received excellent service.
We appreciate your support and hope to serve you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.