superstrata.bike 

Delivery One year And a half after the Previous month.
Twice the price.
They didn’t pay Back for the painting And carbon wheel the coud’´t delivery but i have to pay pther and surprise fees for it.

Now, the frame is already broken, i could kill myself in a accident.

They should go to jail.
This is scam.

The bike took ages to be delivered, the delivery dates kept on postponing and the excuse was "covid restrictions", I had to pay the delivery charges twice as the rate changed, the bike did not have the component that I paid for (came with Chinese brand groupset although I paid extra to get the Shimano), I cannot describe the amount of frustration I had when I saw the bike, it was super heave and the finishing was so ugly, a kid could do better screw threads than these guys, the integrated lights were not there although it was one of their marketing advertisement, no phone support was there, I can keep writing until tomorrow.

Shocking, delivered two damaged bikes and are ignoring me now. Don’t touch these sharks and don’t give them any money. Completely untrustworthy

I orderder through Indiegogo in 2020, after many delays, bike would get produced and delivered beginning 2023.
It looks like the company no longer exists, considering all communication goes unanswered (socials and email).

Just like the other 4% waiting? Or did they only deliver 4% ??? Their last facebook (Feb. 2023) post is hilariuos.

- very slow, heavy .
- Charger blow up which is very risky
- Tried to buy a new one from Amazon with the same spec , but did not work
- I am trying to contact the main company but no one is responding.

Terrible quality. Spent $500 to repair hydraulics just to ride it the first time right after delivery. Interior fiber tube had shards that cut through the hydraulic line. Very heavy for a non e bike version for fiber. Rides ok but not going to keep it as my old specialized aluminum rides better.

After waiting for ever to receive the bicycle it came with broken pieces that where never replaced. They also owe me a reimbursement for a wheel set I bought and never received.
And there's no reply from the company that I guess they dissapeared

Can only confirm all that was already mentioned by all the backers that left a review before. I was so thrilled when I did see the advert of the superstrata for the 1st time. So I joined the crowdfunding, which I do totally regret meantime. Well, after all I did receive my bike. However, the bike is heavy and of poor quality in all details (painting, battery etc). Did also not received the shimano parts I paid for but rather some Chinese trash. Am a German citizen, but wonder why it is not possible to sue these guys as the are an US based company. Will be happy to join a law suit in case anyone from US will take the lead

DO NOT BUY before you do your own research and compare reviews. Seriously! Do not expect any customer service if you have any issue. Do not believe, as I am just one single opinion... do you homework and learn who this people really are.

JMM

I supported Superstrata via Indiegogo and have been conned.
I have supported a campaign by Indiegogo and now find myself in the position where I have spent over $5000 dollars on two e-bikes made by Superstrata and am not receiving the bikes. I am getting no support at all from Indiegogo and have nothing but automated communication from Superstrata, in spite of proof that they have actually made the bikes.

Scam - dont trust them.
They are not refunding! And even trying to pressure their "customers"

After a 2.5 year wait I received the bike I was promised? Well almost - the bike had a good size place near the seat that was not completed and lacked the paint - I was told they have now successfully corrected that issue -

While it was not detrimental to the bike’s performance there were other issues as well. I was charged an additional $350 for shipping that would take up to 65 days - mine took 45. The weight for the promised e bike was to be around 26 lbs - mine weighed 42 lbs

I also ordered SRAM AXS electronic shifting - after purchasing a new battery we were able to adjust the shifting - while the bad battery may not be a Superstrata fault I still believe I should get what I paid for - they are not answering my emails for reimbursement and I do not expect to get anything back

The battery life is only around 20/25 miles - I ride some pretty steep hills still I thought it would be better

I will ride this bike - and it will serve but I am disappointed - I feel as though I funded their jet-setting around the globe to promote a product that at best is an average product - well below the promised bike -

I ordered two other bikes within the same time frame - one is a “Babymaker” from FLX - and e-bike that I am extremely please with - so much so that I ordered a Mtn bike from the same company that is due in June-July this year -

I wish I would have ordered from these guys first

It took 3 years to get the bikes., They charged another $800 for shipping when shipping was already paid for.
Refused to give us a refund when asked 5 times. We paid upfront so we were stuck. There is NO money back guarantee so that tells you NOT to buy this bike. They still refuse to give me their address! It came w scratched paint, cut speedometer, front brakes on one bike leaking brake fluid., No reflectors on one bike. Complete refusal to fix or send replacement parts. Don't be scammed like we were. They lie about weight! They say its super light it is very very heavy.

After waiting more than two years I finally got an email, asking for another 350 USD for shipping. I already paid 225 USD for shipping and now, in february 2023, shipping costs are quite normal again. 575 USD for a bike delivery is scam! Not only this: I know from other superstrata customers, that the quality of the bike (loosing brakes, bad painting, drilled holes) is bad, the weight is much higher than they promised ("one of the lightest carbon bikes") and so on. I asked them to only send me the premium parts (no frame, no wheels), but they do'nt do this. I forgot to say: Customs is another 540 USD. I don't pay more money to those scammers.

Well I received my E superstrata yesterday after I don't know how long. I have not used it yet, but the advertised weight was around 11Kg, my bike weighed 19.5Kg.
I would have been better off buying an E bike from a known manufacturer. I will never buy anything from a crowd funding scheme ever.

Buying TWO superstrata bike is probably the biggest regret of my life. They are just horribly ridiculously unbelievable. Not only that they 2 years late delivering the bike, but now they are saying shipping by boat (65 days) will cost $500 additional on top of what I have already paid and give a reason "system glitch did not show the correct amount of shipping cost". The best part is they provide a footnote in the email "Note: Because we are unable to hold your completed order indefinitely, if we don’t hear from you within 10 days of this communication, we’ll work to put your custom perk to good use elsewhere." Superstrata is run by criminal and scammer and the only reason this company exist is to cheat money from crowdfunding. I definitely would not recommend to anyone to buy anything from Superstrata, and don't ever trust Indiegogo or Kickstarter as the backers is not being protected.

These guys are unbelievable. Not only are they 2 years late delivering the bike, but now they are saying shipping by boat (65 days) will cost $500 additional on top of what I have already paid. This is ridiculous. How does every other bike company ship for a fraction of that cost but they can't figure it out??? Either this is criminal or they have no idea what they are doing - neither of which is good. I definitely would not recommend doing business with them based on my experience.

They're a scam. I can see other reviews saying the same thing. Despite many pleas for a refund (which have been acknowledged) they point blank refuse to refund the money. I can't do a charge back with my bank because the money was paid 2 years ago, although in the meantime I was led to believe I would receive my product. The TOTAL cost was meant to be €1600, but now I have been told I will not receive my bike unless I pay another €1050 for shipping / customs / VAT none of which were mentioned when the order was originally placed. I actually can't believe this company is allowed to carry out business in this ruthless and dishonest manner without being shut down. As far as I'm concerned they're thieves.

The company spent alot of effort in doing marketing to get more sales through Indiegogo.
They are curated very well schemed ways of getting buyers to pay up and no way of getting refund while they had not delivered the bike for almost 2 years.
indiegogo is the platform which this company used to "scam off" backers for this product.