Sent out wrong size garment, took over a month to get replacement.
Purchased a Glow In The Dark Gengar Fleece Jacket from them in December 2019 and using the measurements on their site I went to get a medium for myself. When the garment arrived I found that it barely fit me.
Measured the sleeves and length of the piece to make sure I had been given the right size and all the measurements were off by 5cm. The site measurements says "measurements might be off by 1-3cm due to hand measurement".
Photos of me taking the measurements were then sent TWICE because apparently the first set of photos werent clear enough.
After 6 days of back and forth emails they eventually agreed to sending me a replacement garment to which they would give me a tracking number for it.
ELEVEN days later I had to email them asking for said tracking number. By the time I got it it was nearly February.








