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SupplyHouse.com Reviews 628

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and the quality of its products. Many highlight the fast and often free shipping, with orders frequently arriving sooner than expected and well-packaged. People appreciate the ease of finding specific parts, the detailed product descriptions, and the helpfulness of the sales team in ensuring correct selections. However, some customers experienced issues with damaged items upon delivery, incorrect parts being sent, or orders not arriving as scheduled. A few reviewers also expressed dissatisfaction with the return policy for installed items and noted that shipping costs can sometimes offset the good prices, especially for small orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the incredibly fast shipping,... See more

Product

People report positive experiences with product, often finding a large selection of quality parts at great... See more

Price

Reviewers mention positive feedback about price. Customers consistently find that products are offered at... See more

Order

Users describe positive interactions with order. Many customers found the ordering process simple and easy,... See more

Service

Consumers find service to be positive. Many reviewers praise the speed of service, with some noting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fastest shipping ever

Fastest shipping ever, I highly recommend this company, I purchased numerous items over the years and never had any problems.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!!!!!

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyHouse.com for an incredibly low price. I ended up ordering it, but I fully expecting that I would not get the right part. Boy, was I wrong. It came ridiculously fast, packaged beautifully, and exactly what I needed. I will always remember this company, because they are AWESOME!!!!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super fast shipping

Super fast shipping. Got me up and running 2 days faster than advertised. Can’t complain about anything!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Same as OEM parts, NOT aftermarket!

Same as OEM parts, NOT aftermarket! Certain parts qualify for Microsoft cashback! VERY quick shipping! Easy to navigate website. Product descriptions are VERY detailed. Highly recommended!

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

2-24" Baseboard Diffuser…

i ordered 2-24" Baseboard Diffuser (Brown) they are junk loose handles and bent poorly made and i go to return them and they dont offer free returns bad business there never recommend them to anyone..

December 13, 2025
Unprompted review
SupplyHouse.com logo

Reply from SupplyHouse.com

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the baseboard diffusers didn’t meet your expectations. That’s definitely not the experience we want customers to have.

We understand how frustrating it is to receive items that are not up to quality standards and we regret that this was your experience.

Upon review of your order, we processed the shipping cost from your initial order back on your original form of payment. If you have any questions or if we can further assist, please don't hesitate to reach back out at 1-888-757-4774 and we would be happy to help as best we can.

We sincerely apologize again for the inconvenience caused by your return experience and we appreciate you reaching out with this feedback so we can improve for the future.

Thank you,
Danielle M.
SupplyHouse Team

Rated 5 out of 5 stars

I’m beyond impressed with my initial…

I’m beyond impressed with my initial purchase experience with Supply House! I placed a large order (20+ items) and it was delivered in full the next day. The website was easy to navigate and inventory was available for all items.

December 17, 2025
Unprompted review
Rated 4 out of 5 stars

Supply House has been a great place to…

Supply House has been a great place to purchase HVAC materials. Most time I would give it 5 stars. Today I give them 4. Placed order a few days before a boiler installation. Received everything but the expansion tank. The expansion tank was the first thing I should had received, but Received it on the day of install. Not happy about this mishap, but will continue to purchase from Supply House. Hope this doesn't happen again.

December 16, 2025
Unprompted review
SupplyHouse.com logo

Reply from SupplyHouse.com

Hi Fred,

Thank you for reaching out with this review and for your loyalty to us. We're truly sorry for the inconvenience caused by the delay with the expansion tank. We understand how important timely deliveries are and we regret that we fell short of that in this case.

If you're looking to place a new order again in the future, please feel free to email over your order number to daniellem@supplyhouse.com and we'd be happy to provide you with a discount due to the troubles experienced. You can just reference your review you left in the email and we can assist accordingly.

Thank you,
Danielle M.
SupplyHouse Team

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