Apple Reviews 

Spent hours messaging Apple support. First would get messages in Portuguese, then transferred to English support. Then would explain the problem. Then the site would time out. Then repeat the whole process with another person. This went on for days. I then ended up ringing apple support in Australia. Ended up leaving conversation and started account recovery my self. Not sure what is going on with Apple support but 6 years ago they were great. Now they are simply disappointing in my case anyway.

Was locked out of downloading apps due to an unpaid bill that was under 20.00. This petty policy of Apple kept me from being able to download banking information which I needed to use.

I am a Buisness owner and need my phone, my phone is only 7 1/2 months old, my phone has a 12 month warranty, my phone won’t charge with a cable, I asked for a replacement phone but was told NO, the least they could have offered was a spare phone until mine was repaired, I have had an apple phone since they first started and I also buy new iPhones for my twin daughters, I am disgusted with the outcome

When you need support they try their best to make sure you cannot get the help. You need to jump through several hoops to get to the right person and then they say you need to go to store. There are about 3-4 layers that you need to pass and it takes hours of waiting. All support request ends with go to store. If I could I would not waste my time calling.

I sent my phone to apple care WITH the box and they sent me the phone WITHOUT the box. When I talked to apple customer service they couldn’t do anything and they said they can’t get the box for me. I am really surprised when I talked to them, I felt that I am dealing with a cheap phone manufacturer as they didn’t offer me anything for not sending the box back. I am dealing with the biggest phone manufacturer in the world and they should satisfy their customer but I was very disappointed. They should know how valuable the box is and they should offer me something instead of saying ohh we are sorry but we can’t help. I am really disappointed with apple care, I have 5 iPhones at the moment and I have been using iPhones for the last 10 years but they didn’t appreciate any of that. Stupid apple policy.

AppleCare support was shockingly poor.
I am a Canadian customer currently in Curaçao, dealing with an iPhone that stopped charging and was already in the hands of an Apple-authorized repair provider. I called Apple Support to get clear answers about security procedures, AppleCare coverage, and case coordination.
The representative was unable to answer basic questions clearly, could not explain the process properly, and could not meaningfully help me understand how my case was being handled. When I asked for escalation, I was transferred, left on hold for roughly 25 minutes, and the call disconnected. The call and total hold last over an hour...
That is not premium support. That is dysfunction.
I have been buying Apple products for decades. Since my twenties, now at age 43, I have purchased Apple computers, laptops, iPhones, Apple Watch, AirPods, iPods, and more. I stayed with Apple because I expected reliability and serious customer service. This experience was the opposite.
As a Canadian customer, I would also expect the option of receiving service in French, especially for an issue involving repairs, case handling, and coverage questions.
Very poor experience!

Almost Always non-helpful. Getting worse and worse. Go step-by-step and tell you to upgrade. Never really knowing what to do. When I do find someone who seems to know what’s going on I stay with them. Otherwise I drop the call and call back if I sense they’ve got no clue.

Why are you trying to swallow my money? I haven’t renewed the M365 subscription in a while as I don’t intend to use the App version as it is too expensive to maintain. Apple decided to deduct money twice from my account, I asked to be refunded and they refused. I don’t want the product I need my money back. How can you tell me I’m not eligible for a refund after deducting £104.99 twice from my account? Is this not wickedness? I need my money back as I have bills that can’t wait. Give me my money!!!

I am extremely disappointed with my experience with Apple Cash support.

For over five days, I have been trying to resolve an unauthorized transaction on my account. Instead of helping me as the victim of fraud, my Apple Cash account was frozen, leaving me unable to send or receive money. This has caused serious inconvenience, and no one has taken proper responsibility to fix it.

I made multiple calls and was repeatedly told I could not speak to a supervisor, only to eventually be transferred after pushing for days. When I finally spoke with a supervisor, I was told nothing could be done. I then asked to escalate the issue further, and the representative— leticiaended the call abruptly while I was still asking for help. That level of customer service is completely unacceptable. I will say that Bill and Angela handle it great being below her.

This is my first time ever dealing with a disputed transaction, and instead of support, I’ve been met with delays, poor communication, and a frozen account with no resolution.

I am requesting immediate assistance from a senior-level representative to:• Resolve the unauthorized transaction• Restore full access to my Apple Cash account• Provide clear communication about my funds

If this is not addressed promptly, I will be escalating this issue further through formal complaints.

Apple, please contact me as soon as possible to resolve this matter.

-Anthony
Email is : Anfbanks1 @gmail.com

Hello. I was charged 39990 KZT for a subscription in your app Remini.
I did not intend to purchase it and did not use the service.
I already contacted Apple, but they denied my refund request.
I kindly ask you to review my case and issue a refund as a goodwill exception.Please return my money, this is a huge amount for me, my child is small, she is 11 years old, she bought a subscription without my consent.

I had an excellent experience with Apple Support regarding case number (..)855. Joshua assisted me via live chat and provided outstanding support from start to finish.

He was patient, knowledgeable, and quickly understood the issue. Even though the help was remote, it felt very personal and thorough. Joshua guided me clearly through each step and made sure everything was resolved properly.

Truly exceptional service. Thank you, Joshua.

To be honest, this is the 3rd time that Apple Customer Service has jerked me around. Although the associates who worked the phone service as seemingly polite, they are incompetent at providing accurate service to its customers. Claims department is just a one-way street where they only "not eligible for refund" with no reason, just because its their way and decision, says one Apple customer phone associate. They do not care about the customers, as long as they can keep the refund, . So unfair and bad practices for a company that suppose to have standards.

DO NOT BUY APPLECARE THEFT AND LOSS. IT IS A SCAM AND THEY MAKE IT NEXT TO IMPOSSIBLE TO CANCEL. MY PHONE ACCIDENTALLY FELL FROM CAR AND WAS VERY DAMAGED. THE MAN IN CHAT ASSURED ME I CAN GET A REPLACEMENT IF I SEND IT BACK. FORCED ME TO PUT A OVER 600 DEPOSIT THAT WOULD BE REMOVED WHEN THEY GOT MY DAMAGED PHONE. THEY GOT IT AND CLAIMED IT WAS NOT COVERED CHARGED ME THE 600+ AND HAD THE AUDACITY TO KEEP THE COVERAGE PAYMENTS. I WILL PROBABLY HAVE TO BE ON THE PHONE FOR HOURS TO AT LEAST CANCEL IT. DO NOT BUY!!!! BETTER THROUGH YOUR PHONE COMPANY

Apple! Corruption and Fraud.
False advertising and a complete failure to refund for a product/ non service.
Weekly subscriptions that totally fail to deliver on what is says is on offer.
Still today I am paying for an uplift on Critical Strike when I get NO uplift whatsoever and on two separate occasions they have reviewed my refund request and denied it.
This is a scam and FRAUD!
Looks like APPLE need to learn a few lessons and the more people aware of this the better.

CrApple or should i say Apple is the biggest fraud or biggest scummy in tech industry and the biggest anti consumer and extremely greedy company too, they are extremely disgusting!!! They need to be sued for being totally manipulative with their lying ads like spreading hate towards Microsoft and Windows with all their lies!!! And they are paying all those paid shills CrApple reviewer who called themselve as"tech reviewer" to spread CrApple propaganda too!!!

Also Apple fans aka iSheep need to be told of how stupid and how low their IQ for defending this biggest slop of a totally greedy scam company!!!

Imagine being Apple fanboy defending Apple for using their own proprietary BS ports, imagine defending Apple for selling 8GB RAM in 2026 like in Crapbook or Macbook Neo!!! Imagine defending Apple selling stupid extremely overpriced stuff with Apple tax like $1000 monitor stand?? Imagine defending Apple for selling overpriced garbage Macbook M5 for $2000 which only has 16GB soldered RAM with soldered SSD which you can't upgrade at all?? Imagine defending Apple for selling low quality garbage iPhone and iPad which cost $1500?? This is just few list of Apple BS that their fanboy defends!!!

I never thought there is people in this world who are really that stupid like CrApple iSheep aka Apple fanboy!!! I can't even imagine buying any products from greedy liars company like Apple, let alone to defends them which something i will never do in my entire life!!!

No matter what website, what social media. Reddit, Twitter, Facebook, Youtube, any tech website, tech forum or whatever. Apple fanboy is always bunch of miserable people!!! They will attack anyone who dare to criticize Apple, like in Reddit Apple slop trash hardware sub aka r/hardware which basically filled with low IQ toxic trash degenerate Apple fanboy and Apple stock owner who will downvote you or even attacking you in person because they are in Apple cancerous cult!!!

People really need to stop being Apple fanboy, wake up and see reality!!! What Apple and their fanboy did is just poisoning tech industry with all their BS!!! Apple fanboy is nothing but cancerous narcissistic manipulator toxic trash people!!! And Apple is just as worse as their fanboy!!!👎🖕🤡

Apple is enabling predatory subscription scams and ignoring EU Consumer Law

I am deeply disappointed by Apple’s lack of accountability. I have been charged a total of 134 € by an app called 'Cleanup Pro' through deceptive recurring billing of 8.99 €/PER WEEK !! since September—charges I never explicitly authorized.
When I contacted Apple Support, they hid behind an internal '60-day refund policy,' completely ignoring EU Consumer Law (Directive 2019/770) regarding unfair commercial practices and digital transparency. It is unacceptable that a company claiming to be 'user-first' profits from commission on these predatory 'dark patterns' while refusing to protect its customers from clear financial abuse.
Apple has lost its human touch and its commitment to ethics. I demand a full refund for these unauthorized transactions. Do not trust the App Store to protect your wallet.

Bad respond and late..imagine i could not make any purchase for no reason i have contacted the support the first day it told me to wait for 48 hours… i did, but then i tryna make purchase after the 48 hours waiting, still can’t, it show “payment could not be completed” i try to contact the support again they told me to wait for another 19 hours… i did, then i tryna make purchase again the same problem pop up now they told me to wait another 48 hours how crazy??? Why i can’t make purchase in an app its my money… stupid american brand too much privacy for no reason they said privacy is for the safe so u wont lost ur phone but once u lost ur phone u can’t access it or detect it… china brand more completed… never ever use apple again its trash… to any kid that wanna buy iphone over android think twice dont just buy just because many people use it… its overprice and useless with one iphone money u can buy 2 better android think about it android way more better…iphone trending in the internet because its american brand and america is ruling the internet because they inverted it trust me “think twice”

Apple customer support used ot be amazing, but today well I have just ended a call with a mad crazy irishman behaving in the most appalling rude and unprofessional way on the phone. So shocking for the first time in 35 years of being a pole customer im sending an audio recording of this insane man to complaints. Calling to make a complaint was hard work, have to post a USB stick to their department in ireland! This si the digital company! And the gentle swore that they do not have a phone there. Just applying. Also each time you do cal and ask they disappear - go off to ask someone else. I had one person who said she was an expert with apple mail, I had to advice her! She then managed to bin / delete files. What has happened other than apple, make so much money but their support is DIABOLICAL. Especially if you get a mad crazy Irishman yelling at you. (no disrespect tot eh irish - lovely people a country!)

I bought a £25 voucher at Christmas as a gift for my dada, don't have a lot of money, when he went to use the voucher it was damaged the code was unreadable, I contacted iTunes the next day on boxing day, went on for months trying to get this sorted for them to turn around and say wasn't their problem but where I bought it from but yet on their website says to contact the manufacturer/ company who make them.
They wouldn't help and then advised me to contact the place I bought it from, who were unable to help due it being pass 28days.
I was £25 down and my poor dad did not have a Christmas present!

I signed up for a 3-month free trial of Apple Arcade through a promotional offer on my iPhone. Instead of honoring the 3 months, Apple charged my account for a full month immediately. When I went to Settings to correct this and request a refund for a service I never used and only signed up for as a trial, my request was denied twice without a specific reason.
It is incredibly disappointing that a company of this stature uses 'bait and switch' promotional tactics and then provides no path for customer service resolution when their own system fails to honor a promotion. Beware of 'free trials'—you may end up paying for something you never agreed to buy.