Apple Reviews 

So I was charged in 2026 30 dollars for songs I never purchased that they say I purchased in September of 2009 on top of being charged for songs I didn’t buy one of the cds was purchased twice witch I don’t understand because once it’s purchased it says purchased not allowing you to buy a second time I spoke with 3 reps and a supervisor who claimed that you can buy the very same cd more than once on same account witch and I swear I checked this about 20 times and all it says is purchased not buy so yes as much money ass Apple makes from all of us they shouldn’t be ripping off the little people I have two different accounts one I did buy music on and one I didn’t and before I called the songs was not even unlocked but i purchased them right it wasn’t until I spoke with the supervisor that she unlocked the songs instead of just giving me my money back stating the invoice was pass 60 day they can’t refund it but you can charge me in 26 for something I never purchased in 09 thanks Apple ducking crooks

AppleCare+ 99.99 USD $ a year for 24/7 support is a lie. False advertisement used to be illegal! Businesses hours Monday through Friday is not 24/7 tech support. A FAQ list of things to read that might or might not help is not 24/7 support. Also putting the headphones jack behind the thunder bolt connector on the 2025 MacBook pro ( when older models have it accessible on the other side) is so backwards they are devolving into morons in general. R.i.p. Steve jobs

I have AppleCare+ on all my devices. In December I called in to Apple and they set me up an appointment at our “local” 2 hour away store. Even though I had an appointment I had to wait in line with everyone else. My appointment was at 11am but I just showed up when they opened at 9 in case I could get in earlier. Well to make it short, when they closed 11 hours later I still hadn’t been seen. They said they weren’t able to see all the appointments because they still had appointments from 2 days before to see. That’s what happens when you have over a million people in the area for one small store. I went again the next day and did get seen but they did to have the items to fix it. A few days later I went back and finally got it done. So I had to drive approximately 600 miles all together, wait almost 30 hours for the priority service I supposedly had from buying AppleCare+. I had the front and back glass replaced and a screen protector installed. The screen protector started crumbling apart in my pocket on the ay home. Reaching in to my pocket gave me skin full of broken glass and blood. The new screen itself started coming out from the front of the case over the next couple weeks. I gave up on Apple for life. This in part because it had taken them 14 months to get my brand new MacBookAir to run without crashing as well. They used to be a good company. I’ve used their products since 1985. So sad what they are now. On an up note the employees are always pleasant. They just work for a horrible company with no care for their customers.

Apple support is awful. I’ve been dealing with them since October 22 2025 . It’s now January 14 2026 and the issue still hasn’t been resolved . Absolute worst customer service I’ve seen. I’ve been threatened . I’ve been told they will call me back and they don’t . Over a 40 dollar iTunes card . The hell with Apple . They make billions of dollars and worry about a little 40 dollars . They even have said I didn’t scam them . They are a joke . Go with Samsung I guess . I’ve never dealt with them so it’s a crap shoot .

Disgraceful. Biggest company in the world but happy to side with scammy apps and subscription services and offer no explanation.

Apple has the worst customer service I have ever come across. They easily take money for highly priced products. The support on the other hand is so bad. They make my blood boil. Simple things they cannot fix and every department I get transferred to takes absolutely no responsibility for the issue. Just get passed back and forth to the the same department I came from. A joke. Would not recommend them. Avoid them like the plague.

Apple would hands down have the worlds worst customer service right now. After no less than ELEVEN different so called support staff over a 2 week period all I got told was lies, wrong advice which made the situation worse, promised phone calls that never happened and staff who would not help at all. Even trying to make a return under Apple Care went unanswered. Total waste of money. Apple have not only lost good service and support but the quality of their product is now gone. And they walk away when you want to return it for a refund (3 week old iphone).

Buy a new card from Sainsburys, no one had used it and when we went to use it was told it had already been told. Was told to report it to Apple support which was done showing the photos of it and have still waited 10 days and all I get is emails saying to contact support chat and no one knows why. Twice used the ohone calls to the support office the first time it was disconnected and the second time all they wanted to do was change my password and get me to take the same photos

I am still waiting for a refund of £50 but all Apple Support keeps asking for photos every couple of days

App Store
App Store

I bought a broken app on the App Store which obviously I only used a few minutes I asked them for a refund 3 times a wasted so much time because they don't even know their own procedures.

It's the second time it happens, I've only used the two apps I had an issue with a few minutes.

They also remove negative reviews automatically.

None of your rights matter.

The Apple customer support team are fantastic.
Any issues I had with technical support was solved with patience and great assistance.
Second time I needed them and they did not disappoint.
Thank you 🙏

Customers of apple need to know that Apple support is practically non existent. What is available is only fixed options on the apple support website.

I had a horrible experience. After purchasing an application I realised that it did not work as promised. 24 hours later I asked for my money back via the Request Refund. This was rejected. I resubmitted the claim and this was rejected. I had no other option - not even to chat to customer service.

Now I have an ap that does not work and Apple is not really bothered about it.

Overall, support is a scam. Be aware when purchasing.

Received three Apple gift cards for Christmas from my daughters firm where she works at. All three gift cards had damaged codes when i peeled the sticker on the back of the cards. Now Apple won't honor the cards value because the codes are damaged. Total value for all three cards are $250.

Apple let me down. Decades of loyalty and they refuse a refund on the day I was charged for a year of subscription for an app I won’t be using. They won’t even tell me why they are denying me my money back. How can I trust a company with total lack of transparency? Their customer care practice is one of the worst I have seen. I have a real problem paying for a year for an AI app that changes the meaning of my words. I got tricked into a year of subscription without the option to exit even on day one. All attempts to reach the company ended without any kind of resolution. No responses to my written inquiries. Just labeled their decision about my case as final. Been wanting to upgrade my I phone but because of this frustrating experience I just ordered a Galaxy. Time to switch to the other side. Happy New Year!

First of all. If it were possible to give a negative star, , I would have. This company is dangerous , and shouldn't even be in business.

I have had billing issues since October, and have been double billed ,since then. I initially signed up for the "Free Trial." , and then pay the monthly 12.99 a month.

FINE. I signed up normally. Then , the problems began. I had to switch over my E-mail, due to the fact, the ISP went out of business. I tried to make the EMAIIL change , through the APPLE portal, which didn't work. So, I direct contacted APPLE support , VIA the phone.

THEY didn't get get , or had a clue, how to fix this. Bottom line, I have been double charged since October.

The service agents are totally worthless. Now, the bank, is dealing the problem. We will see what happens.

They still can't figure out how to deal with people who don't own APPLE devices. Another issue.

Bought something by mistake for £20. It was misleading and i thought i was trying something out but turns out i had bought it. Tried to contact apple twice about it asking for a refund as i wont use the app. But they refuse to refund me so now im going to go overdrawn and the app is no use to me.

I cannot login to an Apple account as they are forced 2fa from an old phone number. They are also asking me for an expired bank card. Such a joke and the support chat was useless and rude

Apple iMac. Bought in 2023. Retina display. Last week black flickering lines appeared.It seems to be a common issue with this model as a lot of other people have the same thing. However, Apple refuse to accept it as a production flaw and insist on repairing at customers' expense. The cost of the repair (replacing the display) is USD 700 which makes no sense.

iPhone 16 pro max froze during iOS 26.2 update. Apple support sent me to an authorized partner that will be charging 24 euros to reinstall the phone (that did not react when connected to a computer at home). They did not inform about this extra charge. That is a lost holidays afternoon and around 60 euros for transportation because of failing software…

Apple support has always impressed me for all the right reasons, but after the recent experience I genuinely do not know whats happened to Apple altogether! Support has asked me numerous time, the steps to reset my Icloud password which has resulted me locking me out of my account. Now I need to wait 4 days or longer before I can get in my account! I'd say avoid but you can't if you use Apple products. So you are stuck, and they know it - and really don't care

Apple charged me twice for the same Apple TV+ account through two different subscriptions, one purchased directly from Apple and another included in a streaming bundle. On the renewal day, I was charged again even though I was already paying through the bundle.

I contacted customer service the same day the charge occurred and had not used the service at all for the new billing period. Despite this, Apple refused to issue a refund. The customer service experience felt completely rigid and automated, no consideration of common sense or the actual situation. Very disappointing and unfair to the customer.