Microsoft Support Reviews 4,883

Ghosts,robots,AI & a whole lot of chasing ur tale.Support consists of you clicking links and waiting a few days to click more links.joke of a company.

Microsoft’s account recovery support is extremely slow and ineffective. Automated replies provide no real help, recovery takes weeks with no updates, and there is no way to contact a human. Losing access to an account is stressful, and Microsoft’s support makes it worse instead of better. i had issues around mid december with my account and it is 4th jan, almost 2 months and nothing changed.

I ordered more memory for my computer. It was a subscription. It never worked trying to contact. Microsoft was a nightmare.

Windows OS is preventing access to a device I bought less than a year ago - they withdrew support for the operating system just 7 months after purchase. It will end up in the bin. Disgraceful.

Terrible service. At least one hour on hold and still no one picked up the phone. No human service; all customer support keeps sending me online where I can’t find an answer to my question. I’m stuck in limbo.

Microsoft customer support is the worsti have ever experienced

Attempts to contact them send you round in circles
AVOID

The staff was very helpful with fixing my Bluetooth connection problems even joked about it and explained to me about what the issue is, I am more than thankful to heave helpful staff like them to assist me in fixing my issue. Thanks Microsoft Support!

The phone system makes it impossible to get a human to explain my situation and the AI blocks me from getting anywhere because there is apparently no phone tied to my account…making it impossible to cancel my Microsoft Office subscription. Frustrating.

Could I have given 0 stars I would. The support just keeps looping me around and it seems they don't even understand their own product or how to actually help. I am so done with Microsoft now!

the chat support was above average however I had to explain my issue to 5 different teams over the course of 3 days till my case got solved.

Microsoft feels like death by a thousand subscriptions. You start using one product and suddenly you are dragged into an entire ecosystem you did not ask for. Office, OneDrive, Teams, Windows, everything is tied together, and none of it feels clean or lightweight. You pay, but the experience still feels cluttered and overcomplicated.

Basic things turn into a mess fast. Logins break, accounts desync, licenses randomly stop working, and you are left troubleshooting instead of doing actual work. Updates roll out when you do not want them, settings reset themselves, and something always feels slightly off. It is never smooth, never calm, never just working.

What makes it worse is the constant feeling of being locked in. Files, formats, workflows all push you deeper into Microsoft’s world, and getting out feels expensive and annoying. Support exists, but it feels slow and scripted when things really go wrong.

I am posting this publicly on Product Review as well to highlight the broken support system while I await further interactions with the Microsoft AI bot re formal complaint below, hoping a human will escalate my issue to the Complaints Department.

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**Microsoft 365 Support & Subscription Feedback – Escalation Requested**

I am sharing this to request a thorough review of my **support experience with Microsoft 365**, which has left my subscription issue unresolved and caused significant frustration.

Summary of the issue:

* I attempted to renew my Microsoft 365 Classic (non-Copilot) subscription after a previous failed auto-charge for an upgraded Co-Pilot version.
* During my first chat, the agent (referred to here as “the first agent”) repeatedly fobbed me off, refused to escalate my issue internally, and closed the chat abruptly, despite saying I could keep the chat open to provide feedback.
* This made it impossible to copy or screenshot the conversation for my records.
* I requested that my issue be **f o r m a l l y documented and escalated** internally, but was met with delays and vague responses without confirmation that it was being recorded.
* During a second chat with “the second agent,” I was directed to a public forum (learn dot microsoft dot com / answers / …) to post my issue, which is not appropriate for sensitive support concerns and does not guarantee escalation.

Further issues encountered:

* The support links provided did not work.
* Attempts to use the Business Support portal, as suggested by the second agent, failed. Previous reference numbers I had documented were invalid when entered.
* Despite clarifying that I am a personal user, I was repeatedly redirected to Business support links and public forums instead of having my issue formally logged.
* I was sent in loops to the same broken webpages, which had already failed.
* There was no confirmation that my issue had been logged, escalated, or would be taken seriously.
* I was advised to call a Microsoft sales team, but no phone number was provided, and there was no assurance my concern would reach them.
* I have photographed and saved screenshots of my most recent chat conversation and am prepared to forward these to Microsoft internally.

Observations about systemic issues:

* The process for submitting **official support concerns** is very difficult for consumers.
* Pages and feedback links are often broken or confusing, making it nearly impossible to escalate legitimate concerns.
* Chat agents appear unable or unwilling to forward issues internally, which creates unnecessary frustration.
* Abrupt chat closures, inability to provide feedback, and public forum suggestions create a poor customer experience and prevent proper resolution.

Request:

I am requesting the following actions:

1. That my support issue be **officially documented, reviewed, and escalated** to the appropriate Microsoft Complaints Team.
2. That I receive a **case/reference number** confirming that my issue has been recorded.
3. That I receive a **private and confidential response** to my Microsoft account email, rather than through a public forum, as it is difficult and unsafe to share personal contact information publicly.
4. Guidance on how Microsoft ensures proper resolution of consumer subscription issues, particularly when chat support is unable to assist.

Thank you for your attention. I look forward to a **prompt, official, and confidential response**.

Sincerely,
Elizabeth

Case number 7093622107.

Dear Microsoft Support Team,
For the attention of Support manger or Grade 2 Support.
Hello, thank you for taking the time to address this issue. I want to express my concern and frustration regarding the deletion of important files and photos from my SDS drive without my permission, changing it to a boot recovery disk; ESD-USB. Time and date: 14.56 (2.56pm) UK time and 22.56 (10.56pm) Philippine time. 16/12/2025 (12/16/2025).
This action has caused significant data loss, Distress and disruption for me. I understand from the logs that Microsoft has acknowledged the fault, and I appreciate your willingness to resolve this matter.

I would like to discuss the steps Microsoft will take to recover my lost data, prevent this from happening in the future, and any compensation or support you can provide due to this incident. Additionally, I want to understand how my SDS drive was converted into a boot drive without my consent, and what security measures can be implemented to protect my data going forward.

Thank you again for your attention to this serious issue. I look forward to a prompt and satisfactory resolution.

Yours Sincerely

Contact details email: ****@******.co.uk
phone: **************

Preferred contact: email, phone, text and WhatsApp

P.S. Also I had hundreds of sidecar files for Adobe Lightroom saved on that SDS card. That represents many hours of editing original raw files none destructive. I hope you understand the distress you have caused me. Yes I have the Jpgs, but only the sidecar shows what editing I did as the raw files remains untouched. It needs the sidecar file if I want to make minor editing.

Google say I was doing the right thing: It's crucial to regularly back up these volatile sidecar files separately from your main RAWs, treating them like essential project data.
I got contacted by them saying that I can't prove that I had anything on that SDS card and for that. They are not willing to discuss this any further.
I've just run a scan via a recovery software and it clearly shows it was a Lumix formatted disk and it contained thousands of images or files, They can't guarantee that they will get my files back

Microsoft bought Minecraft just to ruin it. i have to keep signing in because Microsoft is a pos. greedy company

Useless, dont care, no one to speak to, dont help, dont get back to you! As in US they couldnt care less about you!
In April when they decided to unplug their equipment, therefore, losing my email address that I had for many years. Losing valuable emails. I tried to contact them numerous times, went through the procedure to try and get it back but they even discounted my tel no so I have not been able to get it back. I even paid companies to try and they had no luck. So I set up a new email address with google! However, as everything is set to my old email account that I cannot access, cannot delete, cannot change, cannot verify, Im stuck. I have tried to explain this is companies like amazon who keep telling me to contact microsoft! I tried setting up a new account but cant as it defaults to verify by email by old email address!!!!

Circular. I'd rather deal with the Vatican. Its asked me to reset my password five times, and I'm just in a loop. Calling support directs me back to the same website. Deal with ANY other product than Microsoft.

Why does Microsoft have a support team when they can’t help us at all?

Microsoft has no customer support that I can get ahold of...on the phone for hours waiting. They collect money from me and do not deliver service in kind. It ought to be easy to migrate my Outlook to a new laptop but it isn't. It is very confusing and I can't get any help from Microsoft.

My 94 year old grandparents email account has been blocked and the reset options aren’t working. The phone number doesn’t put you through to a human, just directs you to the website (that as stated, doesn’t allow me to reset the password) there’s no chat function, I can’t even find an email?! How am I meant to get their email account back up and running? It’s linked to all their other accounts so it’s a nightmare. Absolutely disgusted by the non existent support.

Instead of helping, agents ignore you and make things up, sometime giving a completely irrelevant response, and then close the case. If they want to turn away customers, they've succeeded marvelously. Why is Microsoft even bother paying for "support" agents?