Oculus Reviews 

🇬🇧 (English)
Absolutely disappointed with Oculus Quest Link. The installation freezes at the last megabyte and keeps blaming my internet connection, which is clearly working — I’m posting this review right now without any issues. I've tried multiple times, even with a wired connection, and nothing changes. Judging by all the negative comments I've seen, I'm clearly not alone. This is unacceptable for a product of this price and reputation.

🇮🇹 (Italiano)
Assolutamente deluso da Oculus Quest Link. L’installazione si blocca sempre all’ultimo megabyte e continua a dare la colpa alla mia connessione internet, che invece funziona perfettamente — sto scrivendo questa recensione proprio ora senza alcun problema. Ho provato più volte, anche con connessione via cavo, ma non cambia nulla. Visti i tanti commenti negativi che ho letto, non sono certo l’unico. Inaccettabile per un prodotto di questo prezzo e nome.

🇪🇸 (Español)
Totalmente decepcionado con Oculus Quest Link. La instalación se queda bloqueada en el último megabyte y sigue echándole la culpa a mi conexión a internet, que claramente funciona — estoy escribiendo esta reseña ahora mismo sin problemas. He intentado varias veces, incluso con conexión por cable, y sigue igual. Viendo todos los comentarios negativos, está claro que no soy el único. Inaceptable para un producto de este precio y prestigio.

This is a tricksy bit of hardware: wonderful and captivating when it works, but my god, you spend as much time trying to play as actually playing. It's great fun when it works, no doubt. An amazing package at such a low price point. But it's cheap because you will spend hours updating, restarting, disconnecting, reconnecting, creating accounts, retrieving passwords. Just don't bother, it's not worth the hassle. For every hour you spend playing, you have to spend 1.5 hours configuring/downloading/reinstalling. This is fun if you have literally nothing else to do with your life other than make it work. On one hand, Half Life: Alyx was literally the best game experience I've ever had. On the other, I'm lying here on my livingroom floor waiting for it to update, re-download and reconfigure itself 2hrs after deciding "yeah let's play some VR".
Just don't bother

my supported was really kind the best supporter of all time really great lisa thank you so much

I had to replace an quest 3 at Argos, went 3 times and they kept giving me an excuse to why they couldn't replace it, with final reason saying that serial numbers didn't match. Luckily a CS live rep Romark helped me saying they're not supposed to match and verified them and I was able to replace it them showing the email he provided thanks to him.

Shockingly useless!!!!!!!!!
Had an issue with Beat Saber, child account cant buy music AT ALL. Did a bug report-6 weeks no answer. Redit -6weeks no answer. FB-6 weeks no answer. Emailed them- 3 weeks just Emailed to say "do a factory reset" (which I've already done) so Emailed reply straight away. 3 more weeks waiting and the email just says "we are fixing things all the time so its probably fixed now but please email us if it's not". Guess what it's not fixed. Very expensive paperweight. Avoid at all cost. Meta customer services you should be ashamed!!!!!!!!!

Utterly, utterly, useless, it's like messaging a machine. After trying every online fix I could find in forums+reddit posts etc to sort my (previously fully working headset on my gaming laptop) from the black screen of death. I have a second system so I know the headset works, every cable and display port adapter works, i had to reinstall windows due to a keyboard warranty replacement and since then, hasnt worked, tried every online fix i can, then i reinstalled windows again. Then tried some more fixes, I, like many people was asked by Meta Support to private message them, their solution for me? To uninstall and reinstall in safe mode, after id listed that under the dozen other fixes id found online, this is just insulting, clearly never read your messages as this is the SECOND time i like many many people have had this issue. Last time, so rude and unhelpful and now after I tried their safe mode fix and replied ..... no response 2 WEEKS later, their support tells you literally the same things in private messages as they do in forum support, last time the headset just .... started working again one day so i hope it does the same on my laptop considering it'd already WORKED on this system, even if you send logs they dont help, never once have I had a good experience with them, cant wait for them to discontinue support on the older headsets so someone will make us an app that WORKS

Dear Meta Quest,

Its been really difficult with my disability to register, but I have done my childs account. You have restricted my complimentary game of Wrath of Asgards Wrath 2 and the other complimentary games. can you kindly put them back now that I have identified my childs account? You also have purchases of boxing from my credit card as well as todays submission.

Please confirm once this is done, so I can download or you can put my game back on for the purchase I have made.

Many Thanks.

My Oculus Quest 2 battery went flat and the headset would not boot or reset, so I contacted Meta support on 26 July. After some to-ing and fro-ing they kindly offered a replacement refurbished headset because mine was out of warranty and said that they would send a postage label for me to return my "brick". I have chased them numerous times since then and no label has been forthcoming. The original product is deeply flawed (i.e. it cannot withstand a flat battery, the instructions do not make this clear, there is no way of doing a manual reset on it) and their support staff do not keep their promises. Just a sheer waste of time and money. I will NOT be buying any more Meta products and I urge anyone reading this to buy from them with caution.

Not only do i have a product that has never worked.
I cannot get a refund, i must return for a replacement
The return process is not working (WAYBILL number invalid)

I cannot talk to a real person, when i used the chat support they disconnected me while i was waiting for a reply.

Dont buy. Worst company ever. Wasted £1000 on two headsets and neither work.. been in a constant battle for 5 months trying to sort. They were sent back months ago and told id get replacments and still nowhere ...

Setting up a brand new Oculus Quest 2 it pairs via Bluetooth successfully between headset and phone, but asks for a 5 digit PIN which you can no longer see. Luckily my son remembered the code from first start up, but when entered it says already paired. Try again. No way of getting help. Read online of the many issues regarding this problem. Obviously a software issue. Box says easy set up. Returned to store. Don't bother

RMAed my controller over a month ago - No Update
I have created an account just to write this review!

RMAed my controller over a month ago. They have recieved it back but i have had no update. When i contract them all i get back is "awaiting a reponse from the logistics department"

Ive dealt with some bad customer support in my time, but this is the worse experience ive ever had.

I wish i just returned my controller to the store.

META SUPPORT IS AWFUL

Meta/Oculus Warranty a lie.

I returned both left and right controllers for Oculus Quest 2 on 14th October and have evidence they have been delivered. Oculus are, saying they are lost but won't replace them until they are found and won't give any time frame so basically they could be lost forever meaning I will never receive them. They don't allow you to call, don't provide a customer service escalation process its all done via what's app and most of the time they just ignore you and send back stupid responses like, we can't tell you a time frame or when. People have been waiting months and months for their replacements through warranty which is absolutely disgusting. Oculus are stealing from their customers and lying to them. All a ploy to get you to buy the items again and increase sales.

I returned my Oculus headset for repair in March 2022, six months on and twenty plus emails I am still chasing Meta up;

Meta has one response 'We will chase up our logisitics department'

I bought an Oculus quest 2 headset recently, I created a new Meta account, downloaded the Oculus mobile app to my phone, when I try to pair the headset via the Oculus mobile app, I get a software update required message, this is the issue that there is no way to update the required software, I have contacted Oculus support who say that they are aware of this global issue and their engineers are working to resolve this issue, they cannot give me any indication of how long it will take to resolve the issue, so far I've been waiting 8 days and still no fix. How long do they expect me to wait. This is very frustrating after paying hundreds of dollars for this not to work.

Ordered a brand new replacement controller. When I received it, I immediately noticed there was numerous marks, fingerprints and a small scratch on the plastic. Contacted support expecting a simple resolution.

Instead was essentially told the controller is fine and I should just accept it. They kept trying to claim the damage was caused by delivery, which is quite something in a security sticker sealed box!

Eventually they agreed to a replacement and gave them the requested details. I then received an email follow up saying this would be looked in to and they would get in touch when they had a more information! So far have heard nothing.

I have been going backwards and forwards to Oculus Support with a simple Oculus Home (places) Logging In - Error 1101. The issue started in August 2021 and is still not working today (28th Feb 2022), seven months later, and still no one can resolve what the issue is. Even though I keep saying to them "Look in the Log Files that I sent you, and it will tell you it is a logging in Error 1101". But they reply to me again and again and say "have you tried resetting your PC and Headset?" I reply that I have already done all of that many times, but it looks to me to be a Server Log In problem at their end, so can they sort it out please." I was asked once "oh then can you get to our server and reset it?". "ah.. NO!".
Absolutely useless.
If I could, I would give them 0 stars.