Support PatientaccessReviews 

Support consists of responding to the specific emails from the customer (me) with a generalised list of instructions coverting a wide range of related topics (in my case - how do I get back to seeing/using Patient Access after the MFA process disconnected me from my data/GP Services). No matter what you ask, the same stuff gets sent to you via email. I think the support function is actually an AI bot and not a human being at all. This would explain its lack of diligence to answer the questions I ask to unlock the problem.

I have been registered with patient access for a few years & never been impressed with the site. They are not in the slightest bit interested in their customer's experience. In the login process it always finishes with the request to enter a mobile telephone number. There used to be a possibility to get past this stage by clicking on a "not now" button. I have sent them many times a message to say that I cannot give them a mobile telephone number because I do not HAVE a mobile phone. However, a couple of months back they changed their login system and made it so that, now, you can no longer login without a mobile number. They have totally ignored every message I have sent to them.
There are attempts to make it a legal requirement that every company should have SOME way to use all features of their website for people who do not have a mobile phone. It is mainly OAPs and I am aged 84.