Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
Company replied
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See what reviewers are saying
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
Company replied
Company details
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent value Gap Insurance
I purchased the Platinum Gap insurance over the phone and they couldn’t have been more helpful. I know someone who had to claim on their Direct Gap insurance and the claim process was straightforward and smooth. They provide good value gap insurance and I have no hesitation in recommending them.
July 26, 2023
Simple and easy to complete application…
Simple and easy to complete application with help of very friendly sales person.
July 29, 2023
Top class…
This is my second policy with this company and have no problem what so ever very professional and polite while on phone.
July 23, 2023
It was very easy to purchase my…
It was very easy to purchase my insurance with very friendly staff
July 21, 2023
Top Marks....
My advisor Peter was polite,efficient and very professional,a delight to converse with and a credit to your company.
July 7, 2023
Great customer service
The person I spoke to on the phone (Paul) was extremely helpful and very knowledgeable. This is my 2nd policy with Platinum Gap and previously held policies with their sister company so returning customer because of the customer service.
June 21, 2023
Very clear advice given.
June 5, 2023
Service good
June 14, 2023
Excellent service,very helpful and…
Excellent service,very helpful and knowledgable would not hesitate to recommend you.
June 12, 2023
Experience was quick and easy
June 2, 2023
The person explained the details…
The person explained the details clearly and was gentle and cooperative
June 7, 2023
Easy to navigate website providing a…
Easy to navigate website providing a quick and affordable service.
May 14, 2023
Platinum gap helped me with a claim…
Platinum gap helped me with a claim process with my car insurance company after an accident and then helped me to take out another policy for my new.car . They also refunded.money on the old policy which I wasn’t expecting .
A very helpful customer service
May 28, 2023
Very helpful and doing their job in a…
Very helpful and doing their job in a friendly manner.
May 27, 2023
Good Price Easy to purchase
May 12, 2023
Good service thanks
May 12, 2023
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