Despite telling sure credit that I do not want or need that service or want it they took my personal details without permission and tried to take £24.95 twice. There is nothing they can do to boost yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievably terrible service, you look into getting a potential loan then all of a sudden 2 weeks later you have money taken from your bank account. There is no email to make you aware of an agreemen... See more
Company replied
Charging me 24.95 but their website says i dont have an account with them… i only have 1 email… pure scammers dont know how they’re getting away with it, phoning my bank and blocking them. The rep... See more
Company replied
Daylight robbery from this company. Never even heard of surecredit until they appeared on my bank statement. Got in touch with them and long story short I asked them to prove I'd signed up to their su... See more
Company replied
1.3
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam.
Scam.
Nothing but a scam whereby they take a payment for a subscription service you did not agree to.
Ignore the automated responses to the reviews - the steps they outline do not happen.
Reported as fraud to the bank to block any payments.
March 25, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review, Adam.
The charge you’re referring to relates to a 14-day free trial that was activated on our website, where payment details were entered and the terms and conditions, including the £24.95 monthly fee after the trial period, were clearly outlined and accepted during sign-up. Following this, a confirmation email was sent which detailed the trial period, the date of the first payment, and included a direct link to the cancellation section.
SureCredit is a credit education service designed to help customers better understand and manage their credit profile. This includes access to your TransUnion credit report, credit score monitoring, alerts, dark web monitoring, affordability tools, loan calculators, score simulators, and personalised financial insights. We’d also like to clarify that we are not a lender; we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial period without charge. If you would like us to look into your account or assist further, please contact us on 0330 335 8509 or email hello@surecredit.co.uk, and our team will be happy to help.
Fraud!!
I was searching for a small loan. I never signed up to anything, I only put my details in as I was applying for said loan. No mention of an on going subscription service.
They took a payment, I cancelled through my bank, however they have recently taken another payment!
I have no log in details or correspondence from this company. I have reported it to my bank as fraud.
Absolutely disgusting, they shouldn't be allowed to get away with this.
March 20, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review, Sarah.
We take allegations like this very seriously, and we’d like to reassure you that we do not operate fraudulently or take payments without authorisation. Unfortunately, we’re unable to locate an account using the details provided in your review, so we’re unable to investigate this specific case further at this stage.
Please contact us directly at hello@surecredit.co.uk
with any additional information (such as the email address or details you may have used), and we will prioritise your case and work to resolve this as quickly as possible.
SureCredit is a credit education service designed to help customers better understand and manage their credit profile. During the sign-up process, customers are clearly presented with the terms of the service, including the 14-day free trial followed by a £24.95 monthly subscription. To activate the trial, a 3D Secure verification with your bank is required, ensuring full awareness and authorisation of the service. A welcome email with login details is also sent upon successful registration.
If a membership is cancelled within the 14-day trial period, no charges are applied. We also respond to all enquiries promptly, with an initial auto-response providing FAQs and cancellation guidance, followed by a response from our support team within two working days.
We’d appreciate the opportunity to look into this for you and resolve any concerns, so please do get in touch directly.
Complete scam company
Complete scam company. Took £24.99 from my account without permission. They are full of crap. I have never agreed to a free trial, I have zero emails from them. I even requested a password reset to try and login which they can’t provide because I don’t have an account. Having to go through the ball ache of getting the money back through my bank now. Scum bags
Update to their reply. All lies, I never signed up, I did not give you permission to steal money. I do not have an account with you. I have no emails from you, not a single one. You are nothing but Crooks. Everyone report and avoid. I’ve cancelled my card, so these scammers can not take any more of my hard earnt money. You only need look at everyone else’s reviews . Disgusting
March 23, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review, Daniel.
Unfortunately, we’re unable to locate an account using the details provided in your Trustpilot review. To help us investigate and resolve this as quickly as possible, please contact us directly at hello@surecredit.co.uk with any additional information (such as the email address you may have used), and we’ll be happy to assist.
If you have been charged by us, this indicates that a sign-up has been completed and an account has been created. We’d like to help get this resolved for you as quickly as possible. Please contact our support team so we can locate your account, ensure it is closed, and make sure no further subscription fees are charged.
SureCredit is a credit education service designed to help customers better understand and manage their credit profile. Through our platform, users can access their TransUnion credit report, monitor their credit score, receive alerts, and benefit from features such as dark web monitoring, affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights. Please note, we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial followed by a £24.95 monthly subscription, are clearly presented during sign-up. All customers are required to complete a 3D Secure verification with their bank before any trial begins, ensuring full awareness of the service. A welcome email with login details is also sent upon successful registration.
If a membership is cancelled within the 14-day trial period, no charges are applied. We respond to all enquiries as quickly as possible, with an initial auto-response that includes helpful FAQs and cancellation instructions, followed by a response from our support team within two working days.
We’d really like to get to the bottom of this for you, so please do reach out directly.
Absolutely diabolical company took a…
Absolutely diabolical company took a payment last month ok fair enough it’s a subscription I cancelled that subscription over a month ago to wake this morning they have taken another payment after my cancellation trying to get in touch to sort out No one interested the same automated messages come back
March 16, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review, Vicky.
We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
Parasitic scum preying on people…
Parasitic scum preying on people struggling to make ends meet.
They are also dishonest.
"You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website."
No such email was received. I have checked all my email accounts and the junk mail folders.
In addition, the phone number stated in their AI reply to this review does not work.
They also do not reply to the email given in the AI response to this review.
March 5, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Scammers
I was Looking for a loan, somehow I ended up with re-occurring card payments coming out of my bank account from surecredit . A previous direct debit had been set up from the original website that I applied for the loan from. These companies set up the payment requests stating “administrator “ or “credit checks” when in reality they are just scammers who steal your data and sell it to third parties, as well as taking money from your bank which you have not signed up for. They are preying on vulnerable people who are already looking for loans because they are struggling. Stay away from these companies and anyone on the internet who is offering you something for free.
February 20, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Should be closed down .scam as far as I…
Should be closed down .scam as far as I can see.sent two texts to cancel.and two emails. Got a reply saying they couldn't find my account. Sounds like they do this to a lot of people .hopefully got sorted they say I have cancelled. So I should not get charged anything will let people know how it goes
February 16, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review.
We did respond to your emails but were unable to locate an account using the details provided and requested further information to investigate. Unfortunately, we did not receive the required details to proceed.
Please note that cancellation cannot be completed via text message.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
SCAMMERS
SCAMMERS. Charged me £24.95. ????
Santander bank said “can’t stop the payment” ridiculous. I have to block all card payments and re-issue a new card. I have No emails no text messages and no account details from SURECREDIT. 😡
February 23, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
for a start i dont even know who sure…
for a start i dont even know who sure credit are.the sum of £24.95 was taken from my bank without my consent,ive since phoned my bank and they have blocked them and reported them for fraud.
February 20, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Who is this company and why the hell…
Who is this company and why the hell are you taking money out of my account
February 16, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review Andrew.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
I didnt agree to sign up to this and to…
I didnt agree to sign up to this and to unsubscribe is near impossible, I called to stop any payments and after they agreed they took 3 payments in matter of 1 week. I called my bank and they basically left it to me to try unsubscribing again. Ive had to change my bank.
February 1, 2026
Unprompted review
Reply from Surecredit
We’re sorry to read your review Mark.
This charge relates to a 14-day free trial that was activated on our website, during which your payment details were entered. The sign-up process clearly explained that, following the trial period, a monthly fee of £24.95 would apply, and acceptance of our terms and conditions was required to proceed.
After registering, you were sent a confirmation email detailing the trial terms, the date the next payment would be authorised, and a link to our cancellation section should you wish to end the service.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Charging me 24.95 but their website…
Charging me 24.95 but their website says i dont have an account with them… i only have 1 email… pure scammers dont know how they’re getting away with it, phoning my bank and blocking them.
The reply is a load of standard scammer baloney “was very clear with the sign up process” oh sure, just look at all your other 1 star reviews 😃👍 you’re disgusting and getting reported.
February 2, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review David.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
I was looking for a small payday loan
I was looking for a small payday loan , been redirected from one site to another this being one of them and all I ended up with was few subscriptions impossible to see them in my bank app before being charged. Avoid at all costs.
January 3, 2026
Unprompted review
Reply from Surecredit
Thank you for your feedback. We apologise for any confusion you experienced.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.
Our terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly outlined in the sign-up journey. Additionally, all customers must complete a 3D secure check with their bank to start the trial.
We could not find any customers matching your details. Please email us at hello@surecredit.co.uk so we can resolve this issue promptly.
But did you receive the loan offered??
They have offered me the loan I've been trying to get, and for verification purposes they want me to use my bank card for a $1 fee. In all the reviews, I haven't read anywhere about whether or not anyone has received their loan?
January 23, 2026
Unprompted review
Reply from Surecredit
Thank you for your review, Jeanne.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also offer affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your circumstances.
Please note that we are not a lender. SureCredit operates as an online loan broker and cannot guarantee loan approval.
When signing up, a $1 bank account verification charge is required.
If you need any further assistance or would like to cancel your membership, please email hello@surecredit.co.uk and we'll be happy to help. Our customer support team addresses inquiries within two working days.
Took £24.99 after I was searching of a…
Took £24.99 after I was searching of a loan ..I want to cancel now..scammers
January 23, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review Wayne.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
They took money out of my bank,I never…
They took money out of my bank,I never gave them any of my bank details. Phoned up They just say the same thing and put the phone down. I will be going to the police because that is theft
January 21, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review Graham.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
All I did was search and browsed and…
All I did was search and browsed and never entered any details but a monthly subscription has been taken trying to email but not responding I want a refund. Will be reporting to my bank as fraud avoid this site
January 18, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Disgusting
Disgusting, was applying for a loan due to a temporary financial situation and was scammed via small print into a £24.95 a month subscription
Was declined a refund and have had to open a dispute with my bank
Unnecessary extra stress
AVOID
January 16, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review Matthew.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
SCAMMER ALERT…
This is a scam they took almost £25 out of my account without my knowledge not even an email for a warning avoid at all costs.
January 15, 2026
Unprompted review
Reply from Surecredit
We're sorry to read your review Teresa.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
It’s the same name and email how…
It’s the same name and email how weren’t you able to locate unless you have cancelled it I’m still waiting for email to confirm cancellation I’ve sent 1 out everyday for the past 3 days
January 12, 2026
Unprompted review
Reply from Surecredit
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.