Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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I never leave reviews usually however, Joshua and Sam provided exceptional service today upon attendance for my rads not working. They were both very professional and got the job done within a timely... See more
Company replied
I’m very pleased with the work carried out by Atney Stephenson. The job was completed quickly and to a high standard. He was polite, friendly, and easy to communicate with throughout the process. He a... See more
Company replied
Dominic from Sureserve came out today to install my smart meter and provided an excellent service from start to finish. He was friendly, professional, and made the whole process feel easy and stre... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Dominic was extremely pleasant
Dominic was extremely pleasant & very competent at his job. He contacted us by phone previously to the appointment & clarified everything. he left the work area very clean & tidy & completed his job very cheerfully.
Dominic again explained everything regarding the next steps.
Extremely happy
April 9, 2026
Unprompted review
Reply from Sureserve
Jill Verlander,
We appreciate you sharing your positive experience. We're happy to hear that the engineer was pleasant, competent, and clarified everything. We value that the work area was left clean and tidy. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Getting 2 new smart meters
Paul arrived within the appt time he was friendly, helpful and tidy. My 2 new smart meters were fitted in an hour and I was shown how the display worked and given links to videos showing how to use the display
April 9, 2026
Unprompted review
Reply from Sureserve
Susan Gemmill,
We're happy to hear that the installation went smoothly and that you found the engineer helpful and tidy. We appreciate you taking the time to share your positive experience with us.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
They will harass you
Was booked an appt by my landlord with this company for a check. Got a text with appt for the following day. I contacted them by WhatsApp and advised I will be at work, additionally I am in the middle of moving out. I said to contact the landlord and sort with them after I have moved out. Instead, they still sent the guy who kept ringing my doorbell and banging on my door making my teenage daughter panic and unsettling my dog. I contacted them AGAIN and got a very rude person via WhatsApp throwing a "legal" threat at me. If you do not stop turning up after ive told you im not in, I will report the company to trading standards for harassment. Ive made a very reasonable request to book with the landlord in 2 weeks time.
April 9, 2026
Unprompted review
Reply from Sureserve
Carlz,
We appreciate you bringing this to our attention. We are sorry to hear about the disruptive experience and the distress caused to your daughter and pet. The described interaction via WhatsApp does not align with our standards. We'll review this internally to prevent recurrence and will reach out to coordinate appropriately. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Steer well clear of this company
Having been a satisfied customer of Swale Heating for around 20 years, the purchase of the company by Sureserve has been the worst possible thing to happen to the high level of service its customers used to receive.
Having had a problem with two radiators not warming up when the heating was on and a leaking towel radiator, I had more no-shows for appointments made than appointments actually attended.
Having dealt with Edward Stewart in their customer services department, who promised to take a personal interest in the matter, there were still no shows. He also stated he would deal with a financial redress for such poor service once the matter was resolved. Guess what, since the matter seems to have been resolved, I have now had no replies whatsoever from either him or his colleague Sabina Moreea.
As such, I have no alternative but to leave this review and recommend private customers steer well clear of this company.
March 22, 2026
Unprompted review
Reply from Sureserve
andy151,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced since the acquisition and the lack of communication regarding your unresolved heating problems. We'll investigate this internally to see how we can improve our service. Thank you for your feedback. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter replacement
Steven Howe was prompt,polite,friendly and efficient.
April 6, 2026
Unprompted review
Reply from Sureserve
Gillespie,
We're happy to hear that you enjoyed your experience with us. We appreciate you taking the time to leave us this positive feedback. We will pass it on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe was very good
April 9, 2026
Unprompted review
Reply from Sureserve
Eman,
We're happy to hear that you had a good experience. Thank you for your positive feedback; we appreciate it. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe was very…
Engineer Stephen Howe was very professional and explained everything to me
April 9, 2026
Unprompted review
Reply from Sureserve
Jane,
We're happy the engineer was professional and explained everything clearly. We appreciate you sharing your positive experience and feedback. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Boiler repair
Glen was absolutely amazing. He turned up really early as had to travel from Hertfordshire and he was so jolly and happy singing away as he got on with replacing my boiler. He was efficient and really tidy. So happy with him. Really lovely happy chappy. I would highly recommend him and the company
April 1, 2026
Unprompted review
Reply from Sureserve
Cath ,
We're delighted to hear about your positive experience. It's great to know the engineer was efficient, tidy, and arrived early. We appreciate your high recommendation and will pass on your kind words. Can you please supply your full name, address, postcode and contact number and we will pass your review to the correct department.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
As per previous review Sureserve has…
As per previous review Sureserve has once again for the fourth time failed to bother turning up to yet another appointment.
Our landlords are aware we potentially are now using a boiler without a current safety certificate.
If your considering using Sureserve for your servicing please don't find a company that's not going to waste your time waiting in for nothing..
April 8, 2026
Unprompted review
Reply from Sureserve
Mr Review,
We appreciate you bringing this to our attention. We are sorry to hear about the repeated no-shows and the concern regarding the safety certificate.I have passed this on to the management team in your area as a matter of priority.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
Yvonne swanston,
We're glad you found the meter explanation helpful! Thank you for your positive feedback; we appreciate it.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Respects mental health.
An engineer installed a smart meter in the most odd and difficult of places. Sami Kilic, completed this whilst being upmost respectful towards me, as I have a tendency to embarrass myself.
April 8, 2026
Unprompted review
Reply from Sureserve
Lucii,
We're happy to hear that the installation was completed respectfully, even in a challenging location. Thank you for sharing your positive experience with us! We will pass this on to Sami and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Been waiting TEN WEEKS
Been waiting TEN WEEKS now for simple repairs , I get different excuse every time from the engineer or the office when I ask why
April 8, 2026
Unprompted review
Reply from Sureserve
nick Cridland,
We apologize for the delay and any inconsistent communication regarding your repair. We'll investigate this issue to improve our service. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Kai Todd and Martin Turnbull
Kai Todd and Martin Turnbull. Guys where out standing what they have done over the past few days. Very clean n tidy. Nothing s problem.
April 7, 2026
Unprompted review
Reply from Sureserve
Angela,
We're happy to hear about the outstanding work completed! We appreciate you mentioning how clean and tidy the team was and that nothing was a problem. We'll pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
An excellent service from Chris Wemyss…
An excellent service from Chris Wemyss who was polite and friendly. He advised exactly what he was going to do to rectify the problem we were having. He respected our property too. Would definitely recommend Chris.
April 7, 2026
Unprompted review
Reply from Sureserve
Janet,
We're happy to hear that the technician was polite, friendly, and explained the solution clearly. We appreciate that they respected your property. Thank you for your positive feedback! We will pass this on to the technician.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Service
Dominic called on behalf of Octopus to fix a smart meter issue. He called to confirm the night before. he was polite, personable, kept me fully informed and fixed the issue. Excellent service!
April 7, 2026
Unprompted review
Reply from Sureserve
Nigel Hoggart,
We're happy to hear that the engineer was punctual, courteous, and resolved the smart meter issue effectively. We appreciate you acknowledging the excellent service provided. Thanks for your feedback! We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Mark Griffin and Jamie Fleming were…
Mark Griffin and Jamie Fleming were very quick, friendly and did a great job fitting our windows.
April 7, 2026
Unprompted review
Reply from Sureserve
H D,
We're happy to hear that the window fitting was completed quickly and to your satisfaction. Thank you for sharing your positive experience with us! We will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Been a great a experience having the…
Been a great a experience having the engineer guy ( Richard Moss) round to test the gas. what a guy. Polite , friendly and wow didnt even take much time t9nget things done. 20 points Richard 👌👌
April 7, 2026
Unprompted review
Reply from Sureserve
Ali Baker,
We're happy to hear that the gas test experience was great! We appreciate your positive feedback regarding the engineer's politeness, friendliness, and efficiency. Thank you for taking the time to share. We will pass this on to Richard and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
So many missed call outs!
So many missed call outs!
Sureserve have not attended over 5 visits. When attended haven't ensured the job was completed by testing hot water and putting pressure back into boiler. Been without hot water from my central heating system since August. Cost me a fortune on the emergency tank. Most of the engineers are either young with no respect or do not read the notes on their work order. I think Sureserve are the worst contractors the council have had.
April 2, 2026
Unprompted review
Reply from Sureserve
April,
We are very sorry to hear about the missed visits and the issues with your central heating system since August. We appreciate you bringing this to our attention. Please supply your full name, address, postcode and contact number so we can investigate.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Atney Stephenson excellent service
Atney Stephenson, a Builder Engineer for this company, is a very pleasant man. He boxed in the boiler and did an exceptional job of making the box, which fits perfectly and looks good too. I would definitely recommend him!
April 7, 2026
Unprompted review
Reply from Sureserve
Teresa Sullivan,
We're happy to hear you had such a positive experience! We appreciate you mentioning the exceptional job boxing in the boiler. Thank you for your recommendation; we will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reported my boiler not working at 2PM
Reported my boiler not working at 2PM, Absolutely lovely guy called Richard Moss turned up at 8pm on a bank holiday Monday and had my boiler going in 3mins.Really polite and friendly fellow. Would highly recommend 👌 Thank you Richard 😊
April 6, 2026
Unprompted review
Reply from Sureserve
Ju,
We're happy to hear that our engineer was able to quickly resolve the boiler issue on a bank holiday. We appreciate your kind words and are so glad you had a positive experience. Thank you for recommending our services! We will pass this on to Richard and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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