Holding my money for an "unknown" amount of time after they made a mistake.
Dismal. By their mistake, they approved a bond for a car title for me. After lots of back and forth, literally TEN DAYS of correspondence with me as the intermediary between DMV, tax collector, and Surety Solutions, I was told they could not issue my bond. Okay, annoying, but that's okay. They tried to get things right up to that point and were polite. They told me they would give me a refund.
One month later and I'm checking my credit cards, but guess what... no refund. Nice. I email them and they tell me that Arthur J. Gallagher, the new owner, instituted a policy where they put my money in a black box to ostensibly be reviewed for refund. Not only that, but after holding it for a month they told me it would take an "unknown number of days" more to get a refund to me. It's not my fault you approved my bond as I'm not the one claiming to be a bond expert here, that's your responsibility. There's nothing complicated about it, stop fondling my hundred bucks after we dissolved the bond that I paid for and give it back.
Reply from Surety Solutions, A Gallagher Company
Hello Eric,
I'm sorry your experience with getting your surety bond was less than great. We strive to make the process of getting a surety bond quick and easy. Unfortunately, this isn't what you experienced with your transaction. We have since updated our application to prevent this situation from happening in the future.
Regarding your requested refund, please know that it currently being processed and you will receive it, shortly. I’m sorry the processing time has taken longer than we anticipated and we have escalated your refund, so you will receive it as soon as possible.
If there is anything we can do for now or in the future, please don’t hesitate to reach out to me directly at beau@suretysolutions.com. We would love to provide you with 5-star service if given the opportunity.
Thank you. – Beau C.
