Surex.com Reviews 7,887

I cannot sign on to my account .... tried to create new account .... did not receive security code on my cell phone .... lousy previous response from your support center.

We had an excellent experience with our insurance agent Patti Gustafson! From the very beginning, she is incredibly responsive, knowledgeable, and patient in explaining all our options. She made the entire process smooth and stress-free, and we truly felt that she had our best interest in mind — not just selling a policy.

She took the time to understand our needs and found coverage that was both comprehensive and competitively priced. Any questions we had were answered quickly and clearly, and the follow-up service has been just as outstanding.

Highly recommend to anyone looking for a trustworthy and professional insurance broker. Exceptional customer service!

Patti my insurance broker is always fast to respond and very easy to deal with. I have trust in Patti due to her excellent customer service over the years.

Surex has been my go-to insurance for years -
Always responds swiftly.

Patti is very helpful and very knowledgeable. She returns calls and emails very promptly and a pleasure to speak with. No complaints what’s so ever!! Five stars!!

Veronique Abbott Is the Insurance Advisor that helped me with my motorcycle insurance. I was very impressed by the timeliness and ease of setting up the insurance with her. I then realized I needed to change the effective date and she did this after hours before a holiday weekend. Outstanding service that I greatly appreciated. Thank you

Erich was very easy to communicate with, he responded to every email and question promptly and was able to get me set up with a new insurance policy in the same day. I really appreciate all of his help and patience!

First of all my Broker is very efficient, fast and very swift in doing her job. i equally believe very strongly am on the right track with the right insurance am looking forward for a rewarding experience .

I’ve had a great experience with Surex, especially working with Jessica B. She is extremely helpful and always responds quickly whenever I have questions or need assistance. Recently, I had some banking fraud issues that caused missed insurance payments, and Jessica was there every step of the way to help us get everything sorted out and reinstated without added stress. Her professionalism and responsiveness made a difficult situation much easier to handle. I highly recommend Surex and especially Jessica B. for anyone looking for reliable and supportive insurance service.

Ive been with surex for almost 2 years and I have to say my insurance broker Jessica Baracetti" has been the most amazing person I could have ever dealt with! She is professional,efficient, quick and patient! Shes gone above and beyond her duties to help us out with anything we may need done on our policies! She has definitely made our experience with insurance stress free and enjoyable! Thank you Jessica ☺️

Erich Rother was super helpful and readily available throughout our insurance process. Our experience was great!

Excellent experience dealing with Erich Rother, fast and great communication!!

Jessica Baracetti is fantastic. She responds fast, communicates effectively, and divulges all the pertinent information without having to probe at all.

Erich was absolutely wonderful to deal with. Very knowledgeable and helpful with options. Would definitely recommend.

If I could give a zero review I would. Unethical disgusting company. Go anywhere else

Great service. Very friendly and got me the insurance I need for my new vehicle. A+++

Agents are easy to talk to but very disappointing of the timeline in promising a reply. They promised to get back with a quote the next business day but it’s been weeks and have not heard back. Will not be recommending the service/company

Great experience with Erich Rother very easy to communicate with

I want a new insurance setup feels like paying too much. Agents seems not that good in explaining or not care at all. Only cares about what is needed for renewal.

I've always had service handled in a good time frame. Changes for any vehicle paperwork has been done immediately.
I've never had a claim, so I can't comment on any handling in that nature.