SurfCampers Reviews 69

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Van Campers from Surf Campers are great! I didnt expect that everything we need for our trip around Spain will fit into such a small space. They drive easily and comfortably. Comfortable bed, nice kit... See more

Rated 5 out of 5 stars

Great experience! Very good organization, easy contact and best quality of service. I can fully recommend and definitely I will decide to work with this company again.

Rated 5 out of 5 stars

Can’t express enough how great this week was! Magda provided us with high quality experience & lots of new adventures. Vans were fantastic, well-maintained and aesthetic cars equipped with everything... See more

Rated 4 out of 5 stars

The roadtrip was an amazing experience! When we picked up the van, Pzremyslaw explained us everything and was very friendly and made an effort, so that we got along with the car and the equipment.... See more

Company details

  1. Vacation Rental

Information provided by various external sources

Rent a campervan in Spain and Portugal. Smart campervan for 2 people. Start/ finish your road trip: Malaga, Sevilla, Tarifa, Faro, Lisbon. 24/7 Airport pick up / drop off. Unlimited Km’s. We give you our private map with secret spots to park & visit, a lot of local knowledge, van lifestyle and friendly service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 5 out of 5 stars

Vans from Surf Campers

Van Campers from Surf Campers are great! I didnt expect that everything we need for our trip around Spain will fit into such a small space. They drive easily and comfortably. Comfortable bed, nice kitchen, boho design. There outside look catched the eyes of everyone! People were smiling and waving to us kindly 👋. Super cool!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Very good organization, easy contact and best quality of service. I can fully recommend and definitely I will decide to work with this company again.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Delighting experience!

Delighting experience! This van is a great opportunity not only for experienced vanlifers, but also an ideal choice for everyone who wants to try this lifestyle for the first time. The car is fully equipped with everything you might need during the journey - the bed is very comfortable and both the kitchenette and the shower provide you a sense of full independence. Thanks to the size, the car itself is pretty easy to drive and park everywhere. Lots of love for this tiny, driving home! <3

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect campervan

A perfectly prepared and constructed campervan that drives like an ordinary passenger car. I highly recommend! You will find in it everything and even more than you imagine that it can be in a campervan ;) Every detail is perfect!

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Fun!

It was a great time for us while traveling in Spain and Portugal. We had evrything we needed: bedroom, livingroom, kitchen and shower😀. We could stay wherever we wanted even close to the wild beatiful beaches as this is a normal car. For big campers some places are forbiden. There was no problem even in narrow streets in small towns. It gave us a lot of freedom and independence. The van is designed great and ergonomic and there is enought space for two people for holiday and for remote working. We could choose the time for pick up and return near the airport and received from the owner the map with a lot of places to stay, eat, have fun etc.
Thank you, it was great fun😊l

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

ONE OF THE KIND!

Can’t express enough how great this week was! Magda provided us with high quality experience & lots of new adventures. Vans were fantastic, well-maintained and aesthetic cars equipped with everything that’s needed for travelling and living in a van. Honestly, wouldn’t change a thing.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers & poor customer service

We rented a van last summer with them. Communication was a bit blurry from the start but it got worst when actually getting the van. They forgot our time arrival while we communicated a few times already and had it parked in a creepy parking at taxi distance from the airport. Then we got almost no communication or reply to our questions during our trip neither the magical map with cool parking spots. We only received it the day before our return flight..when returning the car we played honesty with them being nice and telling them we had a problem with the car and they charged us a really expensive price with no possibility of communication again with us. And even if we had the biggest cover insurance they didn’t care and didn’t consider it at all . Just asked us to pay the higher price they could get on the market and taking it from our deposit. We only got the remaining deposit part back months after with no reply to our messages our calls again. They are robbers, not professional at all I don’t recommend !!!!

August 20, 2022
Unprompted review
SurfCampers logo

Reply from SurfCampers

Hello Fanny,

Our main goal is to provide the best possible service and this is a priority in our company. The more I was surprised that after more than a year you decided to rate us so low. Let me address your accusations.

To remember exactly our contact, I went back to our conversation on WhatApp where we mainly communicated.

It's true that your motorhome was located some distance from the airport, but only because, as I informed you earlier, our employee was sick and could not be there in person. So that you set off according to your planned date and time, I personally transported the motorhome at night and had to return because I had other transfers in Malaga. I informed you about this fact and presented the situation. I asked if it would bother you. You said you don't have a problem with it. If you don't remember the situation, I can send a print sc from our conversation on What App.

Fanny, as far as the deposit is concerned, you have been informed how it works - I said that the maximum cost we can take from the deposit is the amount you pay even if the repair exceeds the deposit amount. As proof of handing over the motorhome, I made a video - I informed you that if you want, you can also document the receipt of the motorhome and its condition. Please don't blame us that you returned the damaged motorhome and we had to take the amount from the deposit for repair. The amount was also not invented, but calculated on the basis of an invoice from the car repair shop to which we gave the car for repair.

Personally, I feel very bad if someone calls me a cheater and a robber, I have never cheated anyone. But I answer as the owner of the company - I checked thoroughly when I gave you the deposit and it was right after the fact that we agreed on the repair costs that you accepted.

In addition, I said that I am very sorry that you had costs related to the repair of the motorhome because this is why Holidays do not have a good association and I told you that I will not add any additional fee which is also in the regulations (copies of which you received when renting a motorhome).

Personally, I am very sorry that you judge us for things we did not do and give us such a low rating.

However, this will never discourage us from maintaining a high level of service and trying to find the best solutions for our clients, very often at our expense.

Fanny, we both know that if I had followed the terms and conditions that you accepted and signed, the repair amount would have been higher. But I took some costs for the company only to help you as much as possible.

Did I do the right thing and should I do it again in a similar situation???

I leave the assessment of the situation to you, if you want I will send you our whole conversation on What App privately so that you can remember all the details after such a long time.

Despite everything, I cordially greet you and write back and end this entry with peace of mind knowing that we always put the well-being of our clients above all else.

Rated 4 out of 5 stars

Great experience

The roadtrip was an amazing experience!
When we picked up the van, Pzremyslaw explained us everything and was very friendly and made an effort, so that we got along with the car and the equipment.
Everything inside the car (kitchen, shower, electricity) worked very well during our whole trip.
We can recommend 'surfcampers' to everyone who wants to have an exciting holiday, were you are absolutely spontaneous and free! :)

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

We had an INCREDIBLE TRIP ON THE ROAD…

We had an INCREDIBLE TRIP ON THE ROAD with the SurfCampers Van!!!! 🌈💚💥🤙🏼☀️🏄🏻‍♀️ It was AMAZING and the Van easy and comfortable!!! The guys who rented to us the van very KIND and the VIBES WERE HIGH AND SUPER GREAT!!!!!💥💥💥💥 Thanks a lot again and SEE YOU SOON 👧🏻👧🏻❤️‍🔥

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

We can not recommend surfcampers as a…

We can not recommend surfcampers as a holiday rental. We rented a van from surfcampers in June which we were to drive in August. When ordering, we chose a van called "Angle" with various additions. There has been good contact until we have to have the car, but that is changing. First, they arrived 1 hour late with the rented car. We receive a car we have not ordered at all. There is a lack of curtains, cutlery, gas and some of the selected additions we chose earlier in the process. They reasoned that they were too busy. Subsequently, we have not received the money back as promised.

August 29, 2021
Unprompted review
SurfCampers logo

Reply from SurfCampers

Hello

At the very beginning, let us always put customer service and service at the highest possible level. So allow me to comment on your opinion.

It's true that you have booked a motorhome called Angel, but sometimes, for logistical reasons, we would like to inform you that we are not always able to prepare exactly the motorhome you have chosen. Let me just mention that the motorhomes differ only in external colors - the style of wrapping - all other things such as the type of car, equipment, layout inside are exactly the same in our entire fleet. I informed you about our delay earlier - the result was an accident outside the airport. We had no influence on such things, it was a very serious accident where, despite the fact that our base is only 12 minutes from the airport, everything was blocked. We couldn't be earlier.

We are sorry to learn that you think that the motorhome was dirty and not prepared only after reading your opinion - I checked the schedule and personally prepared the motorhome and never for 5 years of running the company I have never returned the motorhome not ready and prepared for driving.

The fact that you are accusing us of not receiving an amount of money as promised is very striking to us - I don't want to go into official details but I would appreciate it if you would go back to our conversation on the Waht app and see and analyze our conversation.

It's sad to read such opinions, especially knowing that they are not true. It's sad, but it certainly won't discourage us from giving the best service in the coming years and seasons.

I wish you lots of love and kindness

Rated 5 out of 5 stars

This was a really great experience!

This was a really great experience!
The van was easy to get used to, it was not too big for the roads and parking spots. It is a perfect format for the Portuguese coasts because there are a lot of regulations against camping car but not against this type of car so we could move wherever we wanted. All the mechanisms for the bed, kitchen, etc are very well thought through and equipped. You will have everything you need. Ptak and Magda were really nice, helpful and available in case of concerns and questions. They are very well experienced and this is reflected in the quality of the van. I would totally recommend.

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Loved it!

We got everything we imagined and even more out of this trip! Magdalena and Przemyslaw were so sweet and helpful. During our stay we needed their advice and guidance a couple of times, and they answered quickly and politely!
The van was great. The kitchen provided the things we needed, and we even slept very comfortably!

These guys and their van have our highest recommendations! :-)

July 18, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing adventure with SurfCampers!!

Amazing adventure with SurfCampers!!! 😁

Magda and Przemek are lovely people who share positive energy with others! They introduced me to the atmosphere of vanlife! It was the first van trip in my life. In February I had the opportunity to live on the beach in a van, which was fantastic constructed. You can cook there without any problems, the beds are very comfortable (even for tall people). Despite the lower temperatures at night, thanks to the warm duvets and additional blankets, it was very comfortable to sleep. We received super-prepared maps with great camper spots, pubs and tourist attractions. In case of additional questions, Madzia and Przemo were available 24 hours a day and we could always count on their support. They helped us find professional windsurfing and kitsurfing teachers and organized additional attractions for us, such as golf lessons or a weekend skiing trip. I definitely recommend such a trip to anyone who wants to have a great adventure and get out of their comfort zone. You can learn a lot, meet wonderful people and be close to the nature! I will definitely come back to them! 😁💞

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Van Trip ❤️🚙

The best van experience! The best people! The best memories! Amazing views 😍 I'm recommend

January 28, 2021
Unprompted review
SurfCampers logo

Reply from SurfCampers

Thank you so much! <3 I hope we see soon! Let's make adventure one more time :)

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