Global Surf Industries Reviews 

169
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

No, see. That’s the problem. Your fin broke in the board. Your finbox was not made correctly for YOUR fin. I ordered another fin (standard sized) to try to fix things myself since your products se... See more

Rated 2 out of 5 stars

Bought 2 love child's 6'4, amazing performance and fun, however considering the dimensions of the board, thickness, solid stronger etc, you would think these boards would last. Both I managed to snap... See more

Rated 1 out of 5 stars

I own a surfboard repair business and I strongly advise against buying their product. They are glassed ultra thin and then sealed with plastic! They dent like crazy and literally ding at the drop of a... See more

Company replied

Rated 1 out of 5 stars

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for n... See more

Company replied

Company details

  1. Surf Shop
  2. Adventure Sports
  3. Sporting Goods Store

Written by the company

Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between. Thank you for letting us enjoy the ride with you.


Contact info

1.2

Bad

TrustScore 1 out of 5

169 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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1.2

All reviews

(169)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great board

Board is great, online experience was easy.
The delivery driver had a problem reading my address however this was easy to trace and was corrected swiftly with little inconvenience.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Super fun

Have bought numerous soft boards from GSI. Always arrived promptly and in perfect condition. Soft boards are ideal for kids & beginners and the whole beach was asking where I got them. Tons of fun and safe as well. Well worth the price.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Love My New SUP

I recently purchased the NSP E2 SUP from Global Surf Industries and I love it! I've used others paddle boards in the past but found the one I purchased much more stable for a relative beginner. Yes, I paid a little more for it, but in my opinion it is worth every penny. It was great ordering from Global Surf and it arrived in 2 days - I wasn't expecting it so fast. I highly recommended using this company!

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic..really!!

The person I called at GSI helped me also pick out a fin set that worked great. He was super knowledgable and took lots of time telling me how to set it up. My only problem with GSI is that you don't ship to Canada (I get it, probably not a lot of biz up here) but in the end it cost me dearly to get my boards shipped to me....just about half of the cost of the boards...

If you could find a way to ship economically into canada I have two other boards I'd like to order....Until then ...it just isn't going to happen....thanks!

October 6, 2015
Unprompted review
Rated 4 out of 5 stars

GSI - Get Surfing Immediatley

I have had at least 8 GSI boards, I have had a couple warranty issues as well and each time they handled it fast and professionally! This last time was the first time ordering online and holy mackerel the board got to me fast! Keep it up boys (and girls).

My only gripe is that you keep discontinuing models that I get committed to, so I'm having to switch and don't always find the same results.

October 6, 2015
Unprompted review
Rated 2 out of 5 stars

Flawed.

I was happy to see it shipped safely, and promptly.

However...One of the fin boxes does not let the fin sit flush, and it sticks up about 1/8''. This same fin box also has a screw that pushes the fin backwards rather than down, forcing a gap in the front of the base where it inserts into the fin box when tightened. This also surely displaces pressure in ways not meant by the construction.

3 of the 5 fin screws also stripped, one now sticks out. I used the appropriate future fin tools and the screws practically turned to jello.

I discovered all of this once already on a trip, deck pad already stuck on the board, preparing for a paddle out...very frustrating moment.

October 6, 2015
Unprompted review
Global Surf Industries logo

Reply from Global Surf Industries

Hi Jeff, Sorry you had a bad experience - I have sent you a PM. Tess

Rated 5 out of 5 stars

Gnaraloo Soft Surfboard

I purchased the 5'6 softboard from Global Surf Industries for my 9yr old son. The board is very well designed, comes with safe flexible fins for kids which can be swapped out later for regular FCS performance fins. The handle is also good for younger kids who are not able to carry a board due to it's width. The ordering on line as well as shipment went smoothly and I have already recommended this to other friends who are looking for a similar product.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Perfectly Satisfied

Although it took awhile to get used to a smaller board in the surf, this was perfect for me as a novice surf SUPper.
Light enough to make carrying it out to the beach a "non issue".
It's also fine on flat water, easy keeping up with others on 10'6" all around designs, although racing would be true challenge.
Nice to be able to travel with just one board.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Hayden surfboard

Hey just want to share that th board came in excellent packaging , no scratches noth at all ! And the time of shipping was on time with no issues! Now i m happy with my board thxsss

October 6, 2015
Unprompted review
Rated 4 out of 5 stars

Salt Shaker-very responive

I have never had a board this responsive and loose before. That being said, it took me 5 weeks until I finally had that one wave where everything clicked on. When the waves are firing, this board goes unreal. I still have a difficult time riding it when the waves are marginal though. The price was right when I bought it(clearance sale), and was a no brainer to at least try, but will not purchase another one at the current prices. Am still watching the site for more sales on Salt Shakers.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

7s superfish cv 3

I ordered my board on a Monday and had it that Friday. Im really happy with the 7s superfish3 it paddles exceptionally well and catches waves easy.

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

happy

the delivery and the pcking ensured the board arrived in good condition,very happy with the performance of my 7s,thanks steve

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service for an excellent board!!!

This is my second 6'6 7s super fish...gave my first a thorough workout over past three years, and when it was time to get a new one I couldn't think of a better board to get...so ordered same again online. Ordering easy, payment safe and board shipped over super fast.
Love my new board, thank you!!

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Board snapped, got looked after

Spoke with gsi team based in sydney. They were helpful and professional (Scott and team) when i broke my board then my replacement was damaged in transit they organised it all so i could get my board and start surfing asap. I love good customer service

October 6, 2015
Unprompted review

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