Surfshark Reviews 29,661

Martin Thomas from Customer Services was quick and very helpful and got me back into my account with the changes i needed. Thanks!

right to the point, fast and professional

Kevin kept it easy. Got me reconnected in minutes. Simple easy to follow steps. Thanks.

Very sneakily put the automatic renewal on without my consent. It doesn't matter what you think I'm the customer and should have full control when it comes to removing money from my account without my say so. you had no right to do that, I never agreed for you to automatically renew anything. you stole my money end of story and I want it back. I dont want to here any excuses from you so dont bother replying with any.

Quick response in a clear and precise way with a lot of clarity and in a very friendly way And the best of all is that I look for the solution to the problem.

Lets me know every day its keeping me safe from the scammers.

Surfshark has all the features and locations anyone would ever want or need.

Lorelei was quick and helpful and helped resolve my query whilst also offering me information about alternate options for my knowledge.

I’ve been using Surfshark daily for at least 3 years now and it just works, continuously, effortlessly. I have certain apps that I don’t want running through the vpn, so I set it once and forget it; the apps I want through the vpn, go through the vpn and the ones that I don’t, just don’t. I use Surfshark on my laptop, iPhone and my TVs. I have it on my router for devices that don’t permit app installation. I have it on my Fire TV Cube and Firestick 4k Max. I buy the reduced cost 2 year offer so it’s really very good value especially as it covers all of my devices for just one cost.

I highly recommend Surfshark for privacy and security. I’m a happy Surfshark customer and will remain so!

I've been a surfshark client for 2 years and love the ease of use and security it gives me.

Today I needed to chat into support with concerns and was helped by Justo. The speed and efficiency of your support process is wonderful!

It's very rare to start a call with a chatbot, be transferred to a live agent and have a resolution to your query in under 5 minutes - I am in awe!

No question is too much if you need help. Surfshark works excellently.

Support was exceptional. Holden provided outstanding service. He was responsive, answered my questions, and most importantly provided a solution.

Support No 7598480
Surfshark - is my AV. I have relied on them for a few years now since changing from Bitdefender.
I had a False Positive query - very important to me. The first Surfshark Support responder gave me a stock standard nonsense reply. Once I pointed out that my query was being "blown off" the next Surfshark Support person was excellent!! Surfshark kept reassuring me that my query was being dealt with whilst it was being elevated. This is excellent! Then when they solved the problem - they let me know. I would suggest Surfshark has been a good move for my internet security. Thank you Surfshark!!

Quick connection with good price to join

Getting an accurate answer from a real person instead of battling and ignorant AI know nothing computer is still the BEST way to promote any product. Seeing the end of AI will be the best thing ever. Lorelei Sutton is worth TEN billion dollar AI computers.

Whether it makes my internet more secure or not, I cannot measure that. Banks for example wont allow use of their portal through VPN.
It helps me watching foreign broadcasts

Been using Surfshark for a few years with no issues. Connected on laptop, phone and Firestick, that's 3 devices. Never did anything dodgy aside from streaming Netflix from different territories.

Then out of nowhere, my account gets suspended. I contact support. They give me this robotic wall of text about how their "automated infrastructure maintenance system detected network resource usage anomalies associated with service abuse", listing things like DDoS attacks, mass account sharing and reselling access to third parties. For context, I have three personal devices on the official app.
They send me a password reset link and my account is restored, only to be blocked again the very next day. To be clear: after getting access back, I was only logged in on my laptop and hadn't even used it yet before it was blocked again at 4am.

I asked them what anomalies. What data. What exactly I did. Nothing. Just a copy paste pointing me to their Terms of Service. So I emailed their support team with every detail they requested. Three devices, sole user, official apps, normal browsing. Their final response:
"This decision is final, and no further communication will change the course of this action. Goodbye and take care."

Months left on a prepaid subscription. No refund. No evidence. No human review. Just an algorithm and a door in the face.

This isn't a one off either. Multiple users have reported the exact same scripted response, the same vague "service abuse" excuse and the same flat refusal to refund.

There are plenty of better VPNs out there, I'm switching to ProtonVPN. I'd strongly advise against Surfshark, especially their long term plans. They can pull the rug at any moment, pocket your money and wish you well on your way out.

This is a great product at a great price 😃