Surpass Hosting Reviews 13

I can tell your customer service is in the US, and I appreciate it, even if it makes people a little less yielding. I like someone being direct with me even when it's with a tone of disagreement.

I've been with this company for 19 years and highly recommend them.

Justin K was amazing, super helpful, knowledgeable, detailed, and so fast. I couldn't have gotten my site back up and running without his help. thank you!

The online help was able to provide me with a simple piece of instruction that I did not have in order to access my web information. I 'inherited' the job after our previous web manager left our organization and had some instructions. Miss 1 piece of information and you might as well not have it at all. :)

Always a pleasure, they are prompt and through and never leave you hanging!

Jerin B was prompt and effective. very helpful. much appreciated.

Excellent service! Solved it nailed it!!

im with HostDime & Surpass from 6 years previous years this company is too much good but now really we are losses our 80% hosting business due to insecure server hacking issues too much spamming and last time this company support said us we will fine you 200$ if we recevied more spamming, i have snaps we lost our all premium clients due to horrible services

SH started out as a terrific hosting alternative to all the oversold shared "big name" hosts in the world. I've been with SH for nearly a decade and very happy most of that time. But in the past two years, the costs have continually crept up while the functionality and customer service continually goes down. The newest "gotcha game" they play is refusing to take ANY action toward a support request until they can identify the exact problem. Which means you have to stay on chat support and not just explain the issue multiple times, but coach the support rep on how to replicate the issue - because they think every issue is 100% replicatable, which we all know is NOT true. Nonetheless, you may spend 10-20-40-60+ minutes dealing with SH support for even mundane service requests. And it seems no matter WHAT they identify as "the issue"... it's either YOUR fault, or (somehow miraculously) that particular issue is NOT covered in your hosting package - oh, but it CAN be if you upgrade. SH is just another prime example of how customer support has evaporated from the "world of technology" we're all forced to live in these days. I spent a lot of time writing positive reviews for SH way back in the day - because they really did deserve it.

EDIT: It is with pleasant surprise that I report SH actually listened to my position (per my insistence), escalated it to the engineering team (per my request), and quickly conceded the logic of / value in my request. That doesn't make me "right" - but it does make me grateful to work with a company that IS still capable of listening thru their procedures and protocols for the value of common sense. Thank you!!!

I have been with Surpass Hosting for over a decade.

Less than 12 months ago, they notified they would be raising their prices.

I went from $240 annually to $385.

Set to renew 10/1, I just received an automated invoice for renewal priced at $495.

In all of the price changes, there has been no increase in benefits or services.

I am being provided 5 days to now find another host.