In my opinion this is a Scam.
It's best to avoid this company. In my opinion this is a Scam. I'm sending the claim I wrote to them after the lease.
Claim to the company's Surprise.
In April 2019 I began to plan my vacation to Montenegro.
Search always I used EconomyCarRentals
I place an order for a rental for my wife TRAPITSYNA NATALIA. The prepayment was 64 euros.
EconomyCarRentals Voucher No EC995153
Rental station confirmation number: SCR276551
Company distributors SurPrice
History:
26.04.2019 11:00:00 we were at the airport Tivat TBA. No one's meeting us with a sign with my name.
Ask people in the neighborhood! They showed us the way to the SurPrice office. As a result, we approached the office at 11:30.
We were met by a young man. Demanded a printed rental voucher. Without him, he said, he wouldn't serve us.
We had papers, but we might not have.
We understand that the reception will not be good.
We wanted to add me as an additional driver to the order and make the main one.
Because Credit card for the Deposit for the car is has issued on me!
He said that this is not possible because the order is formed on economycarrentals and only they can change it.
He can only add an additional driver and "the possibility of using a Deposit from the second driver."
Appreciated the additional amenities of 200 euros.
We offered to change only the main driver, nothing more!
The Manager in a very rude way said that he cancels the order and we can not help. Because we don't let him get salary.
He asked me to sign a waiver, we didn'T sign.
Back home we returned to search for cars on Economycarrentals on 27.04.2009 on me,
without insurance of Windows and wheels and without full insurance.
And was very surprised that I received a EconomyCarRentals e-Voucher No: EC278449 for a SurPrice No: SCR605566 on 27.04.2019 11:00
27.04.2019 at exactly 11:00, we were SurPrice with a printout voucher for the rental.
At registration the Manager strongly suggested to add additional services of insurance.
We refused and here began!!!
Getting a car (on points):
1. The Manager said that ANY damages required to appeal to the police.
Appeal 30 euros, a Fine for an accident 40 euros.
If there are no documents from the police repair is carried out at a special price.
2. In addition to the Deposit of 550 euros, he writes on a special form card details (including CVV code)!!! What is it like? This simply should not be!
The form send!
3. SurPrice does not have a list of existing damage to the machine. This means that you will find it. All will not notice then you will be shown.
4. There is no criteria for rating damage. Each point of either 1mm scratch is damage. And for it the company plans to take from 100 euros.
5. At primary inspection cars with mileage 22000 km were a lot of minor injuries. Dented threshold, broken plastic and so on.
6. When transferring the car, a separate act is filled with the state of the interior, the cleanliness of the car body, wheels and so on.
7. The tank was not full 5/8. As soon as we left the Suprice it immediately became 4/8.
8. The right front door is not locked when the car is locked with a key! Inside the car we kept things((((!!!
We were not afraid and took the car. Because we take care of any things.
The return of the car:
1. SurPrice demanded to wash the car outside, which was done (10 euros)
2. SurPrice demanded to vacuum the car from the inside, which was done (10 euros)
3. SurPrice demanded add fluid to the washer reservoir that was performed (2 Euro)
4. SurPrice said that they have some problems with the terminal and that the Deposit they can not return!
In total, I spent 22 euros to return the car.
Conclusion
1. The first order was cancelled EC995153 not legitimate! Please return the money spent on prepayment!
2. The second order EC278449 I received imposed cleaning services cars in the amount of 22 euros. Please return them!
I think the company has significantly distorted the standard conditions of renting the car. They forgot about the customer-oriented approach
May 14, 2019
Unprompted review