Buying the sleep sanctuary pillow pair was honestly a waste of money. The pillows are so sparsely filled it feels like having nothing under your head. Extremely disappointed with this purchase.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent response to queries from Surrey Down.. all my questions answered quickly. Apparently, the wrong label had been sewn into the duvet (by the factory) although it was in the correct packaging,... See more
Company replied
I recently bought a new duvet and 2 x pillows from Surrey Down. Super impressed with all items. I'm a side sleeper and Kerri at Surrey Down helped pick the right pillows for me, and also rec... See more
Company replied
A really good experience … had to exchange medium pillows for soft, it was easy and quick. The pillows are good quality and worth every penny. Will be ordering more, it’s not the garbage you get from... See more
Company replied
Company details
Written by the company
Located in the pretty village of Hingham in Norfolk, The Surrey Down Company has been trading since 1988. Originally based in Surrey (hence the name) we moved to Hall Farm, Hingham in 1996. The Surrey Down Company is the British arm of global natural bedding company Richard Behr & Co. Established in 1917 which is still owned by the same family. It’s head office and manufacturing facility is located in Hamburg, Germany. The company combines 100 years of manufacturing expertise with industry knowledge across a large spectrum, from the individual purchase to providing natural bedding to over 1000 hotels globally.
Contact info
Unit 1a, Hall Farm, NR9 4PX, Norwich, United Kingdom
- 01953851900
- sales@richardbehr.co.uk
- surreydown.co.uk
3.8
Great
28 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pillows great service
September 9, 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have a great nights sleep with our pillows.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have many great nights sleep.
Kind regards,
Surrey Down
Excellent quick delivery.
Excellent quick delivery.. Helpful pleasant customer service.
August 26, 2022
Reply from The Surrey Down Company
Thank you so much for taking the time to review our service. We hope you enjoy your purchase.
Kind regards,
Surrey Down
Lovely Duvet
Excellent response to queries from Surrey Down.. all my questions answered quickly. Apparently, the wrong label had been sewn into the duvet (by the factory) although it was in the correct packaging, so I thought I had been sent a more expensive one. It was great to get an immediate answer on the chat line.
May 11, 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Surrey Down
Really poor quality for the money
May 6, 2022
Reply from The Surrey Down Company
Good afternoon,
Thank you for your review. Please email us on sales@richardbehr.co.uk and we would love to assist you with your problem.
Kind regards,
Surrey Down
Great service
Great service, speedy delivery, love the product, I would recommend using this company
April 29, 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.