I’ve been really impressed with Susmies Collection so far, especially the Diana Dress and Flora Midaxi Skirt—they're both excellent quality, flattering, and exactly as described! Unfortunately, my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the Solaeda dress (black and red floral print) for a wedding and it’s lovely! Shipping took around 2 weeks to arrive to the Netherlands. I’m 163cm tall, 65kg, and curvy and it fits per... See more
Company replied
I have ordered more than once and it has always been great. However, in my last order they sent the wrong top, but they solved it immediately. I am very happy with the service. It is one of the most o... See more
Company replied
I bought the reversible skirt top. Lovely design nice quality material was really exited! However the ‘one size fits all’ is definitely not one size fits all which is really disappointing if they did... See more
Company replied
Company details
Written by the company
Susmies is 2 friends. barcelona, 2021. A shared way of living, and a way of putting first what really matters. We are a clothing and accessories brand: feminine and close. Everything is designed by us, inspired by our mothers, and shaped by how our grandmothers did things. Moved by our city, by our friends, by the mediterranean we love, and by the music that makes us feel alive. Marina and Laia
Contact info
Ronda del General Mitre, 08021, Barcelona, Spain
- community@susmies.com
- susmies.com
3.6
Average
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and helpful service
Had a an amazing experience with Susmie’s. Ella was quick, friendly and super helpful, she solved my issue in no time. Highly recommend!!
February 3, 2025
Unprompted review
Reply from susmies
Hi Rhea,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team, especially with Ella. :)
We truly appreciate your recommendation and are always here to help whenever you need us.
Thanks again for choosing Susmie's!
I have been wanting to order from your…
I have been wanting to order from your brand for a very long time. When I finally ordered and received my packages in just 2 days (so fast!) I was already beyond excited. Not only was every item absolutely perfect and exceeded my every expectation, but imagine my surprise when I received bonus items in both if my orders! You truly made my week. I cannot wait to wear my new clothes and jewelry. I will 100% be ordering again and again.
January 30, 2025
Unprompted review
Reply from susmies
Hi Mica,
Thank you so much for your amazing review! We're thrilled to hear that your experience exceeded your expectations, and we’re so happy that the bonus items brought extra joy to your orders!
We can’t wait to see you rocking your new clothes and jewelry. We look forward to your next order with us! 😊
Best,
Susmie's Team <3
so good!!!
Shipping was super fast & the pieces are absolutely beautiful! Definitely not my last order!!!
January 22, 2025
Unprompted review
Reply from susmies
Hi Luca,
Thank you so much for your wonderful review! We're so happy to hear that you're pleased with both the shipping speed and the pieces. We can’t wait to have you back for your next order! 😊
Best,
Susmie's Team <3
great service
beautiful experience that matches the amazing products!
January 25, 2025
Unprompted review
Reply from susmies
Hi Kirra,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We're so glad you love the products as much as we do!
We look forward to serving you again in the future.
Best wishes,
Susmie's Team <3
my ring turned silver
I bought a gold plated ring with a pink stone from Susmie’s and was very careful with it, but it still turned silver after wearing it once. I wouldn’t recommend buying anything from there—poor quality and not worth the money."
October 6, 2024
Unprompted review
Reply from susmies
Hello Klant,
Thank you for your feedback, and we are truly sorry to hear about your experience with the ring. We aim to provide high-quality pieces, and we understand your frustration with this situation. Gold-plated items can sometimes experience wear, especially with frequent contact with water, lotions, or perfumes.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Best,
Susmie's Team
Amazing customer service
Amazing customer service! In love with my order
January 21, 2025
Unprompted review
Reply from susmies
Hi Tara,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're in love with your purchase and had a great experience with our customer service.
We’re always here to help, and we look forward to serving you again soon!
Best,
Susmie's Team <3
new favourite brand
the top i bought is genuinely the nicest article of clothing i think ive ever owned. its so comfy, so cool and timeless, but also double sided !! so yeah, just wanted to review and say they’re an amazing brand - couldn’t recommend more ! (also the amazing packaging with the bag and stickers does not go unnoticed :))
January 10, 2025
Unprompted review
Reply from susmies
Hi Rachel,
Thank you so much for your kind words! :)
We're thrilled to hear that you're loving your the top and all the little details, like the packaging and stickers! It's customers like you who make what we do so rewarding.
We're so happy to have you as part of the Susmie's family. Don't hesitate to reach out if you need anything, and we can't wait to keep sharing more amazing pieces with you!
Best,
Susmie's Team <3
Took 30 days for my shipment to come
Took 30 days for my shipment to come, the material is SO cheap on the dress and pj pants I ordered—not nearly worth the price I paid. The return fees are outrageous, this is how they make their money complete scam!
January 7, 2025
Unprompted review
Reply from susmies
Hi Gisele,
We're really sorry to hear that your experience with our products didn't meet your expectations. We understand that long shipping times and product quality issues can be disappointing, especially when you're excited for your purchase.
As for the return fees, we aim to be transparent about our return policy to avoid any surprises, and we apologize if it was not clear at the time of your purchase. We’re continuously working to improve our service, and your feedback is valuable in helping us do so.
Thank you for your feedback,
Susmie's Team
DONT BUY FROM THIS STORE
DONT BUY FROM THIS STORE. You have to pay 68£ to receive it as “import taxes” It’s ridiculous, I wish more people knew about this. It took over a month to arrive longer actually, wanted it for Christmas but hasn’t even arrived now. Bloody ridiculous. Anyways don’t buy from here! Wouldn’t even go so far to give it a one star tbh!
December 31, 2024
Unprompted review
Reply from susmies
Hi Cordelia,
We’re really sorry to hear about your negative experience with your order. We understand that unexpected import taxes can be frustrating, and we truly apologize for the inconvenience caused. Unfortunately, import duties and taxes are determined by the destination country and are beyond our control.
We’re also sorry for the delay in receiving your order, as we aim to deliver in a timely manner. We appreciate your feedback and will work to improve communication regarding these additional fees in the future.
Thank you for your understanding, and we hope you’ll consider giving us another chance in the future.
Best,
Susmie's Team
Refund costs are obscene
Refund costs are obscene. Yes, you get your money back but they charge 3 times the cost you paid to receive your items in the first place
January 2, 2025
Unprompted review
Reply from susmies
Hello,
We are truly sorry for the inconvenience you’ve faced with your order. We understand how frustrating this must be, and we sincerely apologize for the issues you’ve encountered.
Our team is committed to resolving any problems, and we regret that we haven’t been able to meet your expectations so far. We take feedback like yours seriously and will continue to improve our processes to ensure this does not happen again.
Best,
Susmie's Team
Stock issue
Bought two scarves with a friend on black Friday only to receive the news a month (!!!) later right before Christmas that there aren’t enough scarves to fulfil all orders and that ours is one of the “unlucky” ones. What is also weird is that the scarves have been available on the website for at least a few days after we bought them and the IG ads about these scarves are still popping up. The email was super scarce and the situation itself super irresponsible. Only a refund was suggested which is the bare minimum in this case. Very disappointed since we were really excited fo finally get the scarves.
December 20, 2024
Unprompted review
Reply from susmies
Hi Justin,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience and frustration you experienced with your order. We understand how disappointing it must have been to be informed about stock issues so late, especially when you were looking forward to the scarves.
We’re constantly working to improve our processes and communication to avoid situations like this in the future. We appreciate your patience and understanding, and we hope to provide a better experience next time.
Best,
Susmie's Team
Parcel isn’t being dispatched
Ordered 30th of November, and the parcel hasn’t even been dispatched yet as of 17th of December. Haven’t received any information afterwards, so scared it’s a big scam and I’ve lost all my money.
December 17, 2024
Unprompted review
Reply from susmies
Dear Isabel,
Thank you for your feedback. We apologize for the frustration and confusion caused by this situation. We understand how disappointing it can be to face delays, especially when waiting for something important.
We are always striving to improve our processes and ensure that all of our customers receive their orders on time. Again, we sincerely apologize for your experience.
Best,
Susmie's Team.
I think this company may be a scam
I think this company may be a scam. A different necklace was sent of very low quality which bore no relation to the photos online. With £9 shipping from Spain it cost £44 and is fit only for the bin sadly. A shame as purchased as Xmas gift for my daughter (at her request).
December 17, 2024
Unprompted review
Reply from susmies
Dear Miranda,
Thank you for sharing your feedback. We're truly sorry to hear that you had a negative experience, and we understand your disappointment. We want to assure you that we take all concerns seriously and work to improve our services based on customer experiences.
Best,
Susmie's Team.
Scammers, stole £68
Do not order from susmies.com. They stole £68 from me. I ordered some beautiful jewellery that I was very excited to receive for Christmas. I was then informed that my parcel had been delivered to somewhere in Spain. I am from Scotland. And the delivery address I provided was definitely one in Scotland. After multiple emails they finally responded to me, telling me it is not their responsibility? Surely as a company it is your responsibility to make sure that the parcel you are sending is going to the correct address, and to make sure your customers receive their parcels? The costumer service is extremely unhelpful and they have offered me no solution to finding my lost parcel or for refunding me the £68 they have stolen from me. I’m really disappointed and upset. The pieces are really lovely but don’t order from susmies because you won’t receive anything from them!
December 16, 2024
Unprompted review
Reply from susmies
Dear Elizabeth,
We are truly sorry for the frustration you've experienced with your order and for any inconvenience caused. We completely understand your disappointment, especially when you had high expectations for your purchase.
We deeply regret that the delivery issue occurred, and we want to assure you that it is never our intention to cause our customers any inconvenience. We apologize for the way your case was handled and for the lack of a satisfactory solution at that time.
Please know that we take all customer feedback seriously and we are always working to improve our processes to avoid such situations in the future. We appreciate your honesty and we’ll take this into consideration as we continue to grow.
Thank you for sharing your thoughts, and we sincerely hope you reconsider us for future purchases.
Best,
Susmie's Team
Beautiful Necklace!
I’m making a review very late as I tend to not make reviews on trust pilot. I made an order for a necklace that an influencer I follow wore on an insta post. I never ordered from Susmies before and saw it was a small business so I knew prices would be quite high which is completely understandable and fair. I made the order March 01st and tracking it on Shop is brilliant as that keeps me up to date as well as my tracking number. Came in 6 days which was in the delivery date estimate for the UK and they did not disappoint. The necklace is so pretty and I wore it all summer and won’t hesitate to buy from them again for another one of their jewellery pieces for summer 2025! It’s not nice to see the bad reviews but I’m sure there’s many more happy buyers that don’t feel the need to make a review, I know I’m one but I know putting a review is helpful. Thanks!
December 11, 2024
Unprompted review
Reply from susmies
Hello Lily,
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with your necklace and that it arrived on time. We truly appreciate your support, especially as a first-time customer.
Your feedback means a lot to us, and we're so grateful that you've shared your positive experience. We’re excited to welcome you back in the future for more beautiful pieces, and we look forward to serving you again for summer 2025!
Thanks again for choosing Susmie's, and we’re here whenever you need us.
Best,
Susmie's Team <3
Low quality item for too much money
Low quality item for too much money. When you want to return, Susmies is not fully refunding, only 70% in my case. On top of that, they charge €15 for return of the item. It's outrageous, don't buy here!
December 7, 2024
Unprompted review
Reply from susmies
Hi Marieke,
We are very sorry to hear that your experience with us was not satisfactory. We apologise for any inconvenience you may have encountered.
We would like to clarify that all information regarding our return process and associated costs is clearly available on our website. We apologise again if we didn't meet your expectations, and we assure you that we are constantly working to provide good quality products to our customers.
If you have any additional questions or need further details about the return process, please don’t hesitate to contact us. We are here to assist you :)
Thank you,
susmie's team
DO NOT BUY FROM THIS STORE IT IS A…
DO NOT BUY FROM THIS STORE IT IS A SCAM!
They have set up a fake UK website to trick you into spending over £130 claiming that your delivery will be free of charge (all taxes included) but then you will be surprised with a £60 important taxes fee from their delivery company as they are actually overseas (who also add their own hefty mark up).
No doubt the two companies are working together to profit of unsuspecting customers. When approached the company 'claims' this is clear on their website and I eventually found it hidden in the small print, but contradicting their claims elsewhere of delivery including tax.
It's a complete scam, not to mention the products themselves are cheap garbage and their prices regularly get slashed on the website so beware and shop when they have their sales if you must buy from the store - I would just avoid it, their items will likely break. DO NOT BE CONNED LIKE ME 🙏
November 28, 2024
Unprompted review
Reply from susmies
Hello Ella,
We are very sorry to hear that about your experience and we understand your frustration. We would like to clarify that on our website, in several sections and during the checkout process, it is clearly stated that taxes and fees are not included. We sincerely apologize for any misunderstanding. Our goal is always to provide clear and complete information so that our customers can make informed decisions before completing their purchase.
Regarding the quality of our products, we are committed to providing the best possible experience for our customers, and we are sorry that we did not meet your expectations. If you are facing any issues with your purchase, don't hesitate to contact us so we can find an appropriate solution.
Best regards,
susmie's team
Best brand
La mejor marca que he encontrado en varios meses. Los tops reversibles so un MUST HAVE. keep it up girls!!! Best brand I’ve found in a while.
November 28, 2024
Unprompted review
Reply from susmies
Hola Miranda!
Muchas gracias por tus palabras :) Nos alegra muchísimo saber que nuestros tops reversibles te han encantado.
¡Gracias por tu apoyo y por ser parte de nuestra comunidad! 💖
Purchased from New York
Purchased from New York! My order arrived so quickly and had the cutest packaging! The jewelry is so pretty and I can’t wait to wear it!
November 13, 2024
Unprompted review
Reply from susmies
Hi Sammy!
Thank you so much for your kind words! We're thrilled to hear that the order arrived so quick and that you enjoyed the packaging. We put a lot of heart into what we do, and your support means the world to us <3
absolutely love my top
absolutely love my top, such good quality and came with a few extra goodies. beautiful brand
November 13, 2024
Unprompted review
Reply from susmies
Hi!
Thank you so much for your wonderful review! It’s great to know you love the top, and we’re happy you enjoyed the extra goodies that came with it!
Best regards,
susmie's team <3
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