Sussex Beds Reviews 

Arrived on time and fixed problem which they had forgot on first delivery

My 98 year old mum needed a new bed had seen an advert for Sussex beds. Living in Haywards Heath it was possible for her ( with help) to visit the store . The height of the bed was crucial due to a previous fall so I contacted the store for advice . The wonderful Gary listened to her requirements and quickly advised the best option and those not suitable . I was able to email him with some details of my mums visit with her carer and he promised to look after her . He certainly did and she was delighted with the service and sale discounts . Her bed hasn’t arrived yet as she only visited a few days ago but Gary will arrange for the old bed to be removed and new one set up . The relief of my mum getting a new bed with some autonomy and being treated with respect was huge . Thank you Gary and I can see why this company get such good reviews.

Friendly and helpful

The salesperson in your store well actually both of them were warm and welcoming when we entered.
Easy drive in car park.
Gave us time to look around then came and checked on us,great timing as we need it at that time ,then left us again to discuss our options,
Just a perfect experience

Very informative but.not pushy. A huge range of products to choose from which are well displayed with information leaflets for each bed/ mattress. The buying process was easy and pleasant. The product was delivered in two days at a specified time by very helpful and polite delivery men.

The order didn’t update online, so I was left for a week not knowing what was happening
I called the store and Darren was very helpful - no issues there
The divan is good quality
The delivery guys were very nice and helpful but I wonder if they should be allowed to plan their own journeys as they had been on a ridiculously convoluted journey….
Would have been five stars if the online bit had been more accurate

Excellent shopping experience with Michelle
Bed arrived at warehouse earlier than scheduled. Communication good.
Delivery date extended to accommodate my timing which was in line with a later warehouse delivery date.
Installers communicated as expected; arrived and installed the bed without incident. Polite and respectful.

Had a lovely experience today.
Jessica was so kind,caring and patient towards my elderly (hard work)Mother.
She sourced a new bed and headboard for her.Needed quickly ..we thought!
But now we've been told she can't move new furniture into her property for 5 weeks. We'd like to thankyou ☺️

We recently had the pleasure of visiting Sussex Beds, and we must say that Julie provided an outstanding experience from start to finish. Her knowledge of all things beds and mattresses is truly first class. She explained in detail the make-up of each mattress, the benefits of different firmness levels, and even guided us through the best pillow options for proper support. It was clear she really knows her stuff and takes pride in sharing her expertise.

What made the visit even more enjoyable was Julie’s warmth and friendliness. She has a brilliant way of making you feel at ease while ensuring you have all the information you need to make the right choice. Her approachable manner and genuine care for customers shone through in every interaction.

We believe Julie absolutely deserves to be recognised for her superb service and should be nominated for Employee of the Month. She is a credit to Sussex Beds and made what could have been a confusing decision both enjoyable and easy. Highly recommended!

It was such a pleasure to have spoken and dealt with Jess at the store. Her product knowledge and friendliness was amazing. Jess explained well the process of purchasing our goods using the interest free scheme they offer. Stella customer service.

The shop was well stocked with a variety of different types of mattresses and complete bed sets in a range of price ranges. The salesman was knowledgeable and guided us through the whole process of buying a bed and headboard. Overall it was a pleasant experience and I would gladly recommend them to anyone wanting to buy a bed.

Very pleased with our new mattress . Gives my wife the extra support she needs . She sleeps better and can get in and out of bed easily now . Staff were really nice . Got good advice from Josh and I felt confident when I made the order that it was money well spent . Thank you Sussex Beds .

A Great Experience! we had, shopping for a new Bed Frame. Shout out to Jess Knight of Worthing Branch. She patiently answered all questions..there's a lot coming from the wife. hehe. We did not feel rushed. Felt valued actually.. Even suggested other products they offer. Provided more info. on the product we chose. Making sure we buy what we actually want not the one they wanted to sell. And suggested to buy it the next week as they are going on sale. How good was that!. Jess is kind, respectful and values customers. And the product is top notch too. It's a 5 Stars from me! Thank you.

We love our mattress! From our initial store visit through delivery, top notch service, thank you.

I needed a new double mattress, Jessica was very knowledgeable and helpful. After trying several in my price bracket I chose a firm one, knowing I could change it if it was too firm.
Having slept on it for a few nights I'm finding it very comfortable. Also I'm less aware of discomfort I had in my neck & shoulders each morning so that's a bonus!

10/10 experience would highly recommend
Josh and the staff in the Bexhill store were so helpful in deciding what matresss best suited us.

When purchasing my new bed the sales consultant was very helpful and had good product knowledge of the beds and mattresses in the showroom.
The delivery all went according to plan and the team helped with the dismantling of my old bed.
I’m delighted with my new bed and with its ottoman storage.
The bed is extremely comfortable and I enjoy a good nights sleep every night.
Thank you for making the experience of buying and delivering my new bed so pleasurable.

Chris, our sales assistant was wonderful. Professional, engaging without being pushy and patient.

The gentleman Tht delivered the bed were very polite and respectful and very well mannered I would recommend the company to freinds

From start to finish, the staff have been extremely helpful and knowledgeable, helping us to choose the right bed and sorting our delivery as well as recycling the old bed.

We also found the prices very affordable - we saved over £1000 in total and are very happy, many thanks Sussex Beds team!